K Health has recently transitioned to a comprehensive care delivery model that will revolutionize patient care and we invite you to join in this expansion as a Clinical Operations Specialist (LPN)! You will play a pivotal role supporting virtual clinics by providing a best in class patient experience. Partner closely with our Medical Operations teams to support day to day operations across multiple clinics with clinical and non-clinical support staff. Report directly to our Practice Manager. Optimize and develop clinical workflows to support both clinician and patient experience. Develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes. Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary. Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services. Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls. Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues. Required-on call shifts monitoring Critical Lab Phone Line - (24/7). Prepare prior authorizations requests. Efficiently process and send EMR Requests. Additional clinical and administrative duties as required.

This position is Remote in the state of New York. You will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Our Telephonic Care Navigators have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm local time. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks in classroom plus 1 week of on-the-job training / precepting. The hours of the training will be based on schedule or will be discussed on your first day of employment. Primary Responsibilities: Completes telephonic outreach to DSNP/CSNP members utilizing multiple outreach modes: including auto-dialer, manual and inbound calls Educates member on gaps in care and assists with closure of gaps, including scheduling provider appointments Assists members with social determinants of health and links to community resources Ensures member has access to PCP Outreaches members consistent with program guidelines Consistently meets metrics, both quality & performance Provides excellent customer service to both members and providers Constantly maintains schedule adherence and good attendance Maintains confidential health information according to state and federal regulations including HIPAA You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of call center and / OR telephonic customer service experience 1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties 1+ years of Healthcare / insurance experience and / OR Social work / community outreach / advocacy experience 1+ years of experience with analyzing and solving customer problems Work experience with using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring) Ability to work from home (access to high-speed broadband) Ability to attend 100%25 of the 3 weeks training period. Time off requests will not be accommodated during this time Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 5:30pm local time. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: Social Work, Public Health OR related field Bilingual fluency in English and Spanish OR other language Experience as a telecommuter Medicaid and / OR Medicare experience Experience working with medical terminology Telecommuting Requirements: Reside within the state of New York Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: Must be able and comfortable with maintaining metrics and goals within the department Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members Must be comfortable making outreach to members without prior engagement Excellent Organizational Skills Telephone etiquette *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $20.38 - $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO

This position is open to Internal ESD Employees only. This position will be eligible for telework full-time but may have to come into the office infrequently due to business needs. The ideal candidate for the Employment Security Benefits Specialist 2 (ESBS2) role is a mission-driven professional who is committed to advancing the Employment Security Department’s vision of providing Washington’s workers with equitable access to programs and services that support economic stability. They demonstrate a deep sense of responsibility for delivering accurate, timely, and compassionate service to claimants, employers, and partners across the Unemployment Insurance (UI) system. The candidate demonstrates strong analytical and investigative skills, confidently applying complex laws and policies to make accurate adjudication determinations while providing direct customer service support for adjudication and accommodation needs. They communicate with clarity and professionalism across high-volume phone, email, and chat interactions, offering timely assistance to both claimants and employers. They excel at identifying discrepancies, resolving issues through thorough research and interviews, and maintaining precise documentation. They embrace continuous learning, actively participate in training and team meetings, and contribute to a collaborative, customer-focused environment. This opportunity is available to current Internal Employment Security Department staff ONLY and positions are located within the Claims Center Enterprise and may be connected to Lacey or Spokane. We encourage those who fluently read, write, and speak in other language(s) in addition to English to apply. This position is open to Internal ESD Employees only. This position will be eligible for telework full-time but may have to come into the office infrequently due to business needs. The ideal candidate for the Employment Security Benefits Specialist 2 (ESBS2) role is a mission-driven professional who is committed to advancing the Employment Security Department’s vision of providing Washington’s workers with equitable access to programs and services that support economic stability. They demonstrate a deep sense of responsibility for delivering accurate, timely, and compassionate service to claimants, employers, and partners across the Unemployment Insurance (UI) system. The candidate demonstrates strong analytical and investigative skills, confidently applying complex laws and policies to make accurate adjudication determinations while providing direct customer service support for adjudication and accommodation needs. They communicate with clarity and professionalism across high-volume phone, email, and chat interactions, offering timely assistance to both claimants and employers. They excel at identifying discrepancies, resolving issues through thorough research and interviews, and maintaining precise documentation. They embrace continuous learning, actively participate in training and team meetings, and contribute to a collaborative, customer-focused environment. This opportunity is available to current Internal Employment Security Department staff ONLY and positions are located within the Claims Center Enterprise and may be connected to Lacey or Spokane. Provide direct customer service support for adjudication and accommodation. This includes: Research, gather, and analyze required information to make an accurate determination. Conduct investigative interviews with claimants, employers, and third parties. Apply complex laws, policies, rules, regulations, and procedures to process and adjudicate Unemployment Insurance Claims on a variety of issues. Detect discrepancies and clarify data through telephonic and electronic inquiries, correspondence, and interviews. Provide direct customer service support for Unemployment Insurance services. This includes: Provide excellent customer service on a large volume of inbound and outbound customer contacts via phone, email, chat or other media in a timely and accurate manner. Assist employers and employer representatives contacting the department via the Employer phone line. Identify customers’ needs, clarify information, research issues and provide solutions in a professional, courteous and timely manner. Resolve complex problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems and communicating results to the customer and/or employer. To request a detailed position description, click here . Provide direct customer service support for adjudication and accommodation. This includes: Research, gather, and analyze required information to make an accurate determination. Conduct investigative interviews with claimants, employers, and third parties. Apply complex laws, policies, rules, regulations, and procedures to process and adjudicate Unemployment Insurance Claims on a variety of issues. Detect discrepancies and clarify data through telephonic and electronic inquiries, correspondence, and interviews. Provide direct customer service support for Unemployment Insurance services. This includes: Provide excellent customer service on a large volume of inbound and outbound customer contacts via phone, email, chat or other media in a timely and accurate manner. Assist employers and employer representatives contacting the department via the Employer phone line. Identify customers’ needs, clarify information, research issues and provide solutions in a professional, courteous and timely manner. Resolve complex problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems and communicating results to the customer and/or employer. To request a detailed position description, click here . Qualifying candidates will meet one of the following criteria options: Option 1 Five (5) years of equivalent education/experience. Option 2 One (1) year as an ES Benefits Specialist 1. Option 3 One (1) year of experience equivalent to the ES Benefits Specialist 1 with another state that administers insurance benefits programs. Option 4 Associate’s degree in a health or social science, public administration or a related field and Three (3) years of the required experience below . Option 5 Bachelor’s Degree in a health or social science, public administration or a related field and One (1) year of the required experience below . The required experience includes: Eligibility Determination and Case Management: Skill in evaluating eligibility and managing cases. Claims Review and Documentation: Ability to review claims and obtain necessary documentation. Claims Processing and Adjudication: Skill in processing and adjudicating claims. Legal Interpretation: Proficiency in reading and interpreting administrative codes. Policy and Legal Knowledge: Ability to explain relevant laws and appeal rights. Program Knowledge and Communication: Ability to explain program requirements and services. Problem Resolution and Communication: Skill in resolving issues and communicating outcomes. Adaptability, Versatility and Task Management: Ability to perform various tasks as needed including those of lower-level positions. Required equity competencies: The ability to take action to learn and grow. The ability to take action to meet the needs of others. Special Requirements/Conditions of Employment: Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check. These positions require hardwired cable access to stable and consistent high-speed internet service. Internet services that provide data in batches such as satellite internet and cellular hot spots are not compatible with our Claims Center phone system. Internet speeds of 30mbps download and 2mbps upload and latency (ping) speeds under 50ms. To test your internet speed please go to: www.speedtest.net . YOU MUST ATTACH A COPY OF YOUR RESULTS FROM SPEEDTEST.NET WITH YOUR RESUME AND COVER LETTER. Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review. Please submit your Cover Letter, Resume and speed test results with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Qualifying candidates will meet one of the following criteria options: Option 1 Five (5) years of equivalent education/experience. Option 2 One (1) year as an ES Benefits Specialist 1. Option 3 One (1) year of experience equivalent to the ES Benefits Specialist 1 with another state that administers insurance benefits programs. Option 4 Associate’s degree in a health or social science, public administration or a related field and Three (3) years of the required experience below . Option 5 Bachelor’s Degree in a health or social science, public administration or a related field and One (1) year of the required experience below . The required experience includes: Eligibility Determination and Case Management: Skill in evaluating eligibility and managing cases. Claims Review and Documentation: Ability to review claims and obtain necessary documentation. Claims Processing and Adjudication: Skill in processing and adjudicating claims. Legal Interpretation: Proficiency in reading and interpreting administrative codes. Policy and Legal Knowledge: Ability to explain relevant laws and appeal rights. Program Knowledge and Communication: Ability to explain program requirements and services. Problem Resolution and Communication: Skill in resolving issues and communicating outcomes. Adaptability, Versatility and Task Management: Ability to perform various tasks as needed including those of lower-level positions. Required equity competencies: The ability to take action to learn and grow. The ability to take action to meet the needs of others. Special Requirements/Conditions of Employment: Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check. These positions require hardwired cable access to stable and consistent high-speed internet service. Internet services that provide data in batches such as satellite internet and cellular hot spots are not compatible with our Claims Center phone system. Internet speeds of 30mbps download and 2mbps upload and latency (ping) speeds under 50ms. To test your internet speed please go to: www.speedtest.net . YOU MUST ATTACH A COPY OF YOUR RESULTS FROM SPEEDTEST.NET WITH YOUR RESUME AND COVER LETTER. Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review. Please submit your Cover Letter, Resume and speed test results with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete. Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Lydia White or at 360-819-6996 or the Talent Acquisition Team , prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement. **This Organization Participates in E-Verify** Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self. Opportunity for All We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Lydia White or at 360-819-6996 or the Talent Acquisition Team , prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711. This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

As our IT Support Specialist, you will serve as the first point of contact for employees needing technical support, onboarding assistance, or help navigating our core systems. You will provide Tier 1 support, assist with onboarding, daily IT operations, and help ensure team members stay productive and supported. This is an excellent opportunity for someone who enjoys solving problems, working with exceptional people, helping scale a mission-driven organization, and growing a career in IT. Respond to technical support requests, aiming to resolve most issues on first contact Troubleshoot and resolve common issues related to Google Workspace (password resets, MFA, login issues), Slack, and other SaaS tools Support Mac, Windows, Chromebook, and mobile devices for new hires and existing team members across the full device lifecycle including imaging, inventory tracking, and coordinating device returns or replacements Document recurring issues and escalate complex problems when necessary as well as maintain accurate records in tools such as Kandji, NinjaOne, Freshservice, and other IT platforms Provide basic networking support and troubleshooting of common internet, LAN and WiFi issues and help support network-connected devices such as printers and scanners Assist with onboarding and offboarding tasks such as account creation, equipment setup, and basic access provisioning