The Workforce Group a LEMOINE company is a Great Place to Work® Certified company. We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.
Case Research & Coordination Lead
Location
United States
Posted
7 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Case Research & Coordination Lead
The Workforce Group
Role Description This is a remote position. The Workforce Group, a LEMOINE company, is seeking a detail-oriented Case Research & Coordination Lead to support a nationwide federal human services program serving vulnerable populations, including youth, young adults, and families. This role leads: - Address research - Address verification - Case coordination function - Case intake oversight - Location research - Case queue management - Field assignment coordination - Documentation tracking - Follow-up support The Case Research & Coordination Lead is accountable for the quality and timeliness of the team's work. Address determinations must meet the standard of confidence-scored, documentable, and defensible findings. This position requires strong research skills, accurate documentation, sound judgment, confidentiality, and the ability to manage multiple case actions in a fast-paced, deadline-driven environment. Qualifications - High school diploma or equivalent required. - Minimum three years of experience in records research, address validation, case coordination, dispatch, scheduling, records review, human services support, field operations support, including at least one year in a lead, supervisory, or senior coordination capacity. - Experience leading or supporting field-based operations teams or geographically dispersed programs is highly preferred. - Experience supporting vulnerable populations, youth, young adults, families or culturally diverse communities. - Strong attention to detail and ability to review information for accuracy, completeness, and consistency. - Strong documentation and communication skills; ability to prepare and review objective and accurate records. - Demonstrated ability to lead, train, and direct a team toward accuracy and timeliness standards. - Ability to lead and manage multiple cases, deadlines, priorities, and follow-up actions simultaneously. - Strong verbal and written communication skills. - Ability to maintain confidentiality, professional boundaries, and ethical standards at all times. - Ability to work independently and exercise sound judgment in a fast-paced operational environment. - Ability to learn and use approved case management, mapping, routing, research, or documentation tools. - Ability to complete required federal, client, and company training prior to assignment. - Ability to pass and maintain a government security background investigation, including a favorable credit check. - Proficiency using Microsoft Office, email, spreadsheets, shared trackers, databases, and electronic documentation systems. - Must pass a drug test, motor vehicle record check, and background check after accepting a conditional offer. - Bilingual fluency in English and Spanish is strongly preferred. - Training or experience in trauma-informed care, de-escalation, crisis response, mandated reporting, safety planning, or similar practices is strongly preferred. - Must be authorized to work in the United States. - U.S. Citizenship is required for this position due to significant PII/SPII and Government case-data access. Requirements - Lead daily operations of the address research, address verification, and case coordination function, setting work queue priorities and balancing workload across analysts and coordinators. - Oversee address development, redevelopment, and verification to ensure determinations are made using approved tools, records, databases, and that each is supported by documented research steps, source rationale, and confidence scoring. - Review and approve case determinations, escalations, and rework; serve as the escalation point for complex, conflicting, or high-priority cases. - Coordinate movement of cases through research, field assignment, quality review, data entry, language access, and reporting stages. - Direct case routing to field teams based on geography, urgency, language needs, revisit probability, travel considerations, and operational capacity. - Own monitoring of case milestones and 10-calendar-day timeliness deadlines; identify at-risk cases early and drive corrective action. - Supervise, train, and develop Address Research/Location Analysts and case coordination staff. - Monitor individual and team performance against accuracy and timeliness standards. - Direct redeployment and follow-up activity when a participant is not located, and address changes, or additional information is needed. - Maintain accurate case coordination documentation, communication logs, assignment records, and status reporting in approved systems, trackers, forms, or databases. - Identify potential documentation gaps, conflicting information, duplicate records, or incomplete case information and implement corrective measures. - Partner with program leadership, field operations, quality review, language access, and data/reporting functions to support timely, accurate case progression. - Protect sensitive participant, program, and Government-related information. - Maintain professional, objective, and accurate documentation without unsupported conclusions or personal opinions. - Participate in required training, operational briefings, quality assurance activities, and staff meetings. - Perform additional duties as assigned. Benefits - Employment is contingent upon successful completion of all pre-employment screening requirements, including background checks, drug screening, motor vehicle records review, reference checks, and other job-related screening requirements. - Employment is also contingent upon successful completion of required federal background/suitability review, favorable credit check, security processing, and program-specific onboarding before beginning work. - Employees assigned to this program must complete required training, protect sensitive information, comply with standards of conduct, maintain professional boundaries, and follow all reporting, confidentiality, privacy, and information security requirements. - Employees may be required to sign confidentiality, non-disclosure, conflict-of-interest, and standards-of-conduct acknowledgments.
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