Role Description As a Chargeflow Alert Analyst, you will play a crucial role in managing and resolving alert transactions within our client’s Payment Service Provider (PSP) system. You will be responsible for the following key tasks: - Transaction Management: Efficiently locate and address alert transactions in the PSP system. - Refund Processing: Issue refunds for transactions identified as requiring refunds. - Subscription Management: Cancel active subscriptions associated with these transactions. - Documentation: Accurately document transactions involving chargebacks, unlocated transactions, declines, cancellations, and merchant-initiated refunds on the alert credit sheet. - Merchant Communication: Engage with merchants as needed to enroll them in the service, resolve issues, and provide updates for reporting purposes. - Process Improvement: Offer suggestions and innovative ideas to enhance and streamline the alert management process. Qualifications - Proficiency in English - Must - Experience with Chargebacks - Must - Proficiency in Excel/Google Sheets - Must - Attention to Detail: Exceptional accuracy and thoroughness in managing transaction details - Must! - Analytical Skills: Strong analytical capabilities to assess and resolve transaction-related issues. - Efficiency: Ability to work effectively in a large scale, fast-paced environment while maintaining high standards. - Customer service experience - Strong Advantage - Adaptability: Willingness to work on a shifting schedule, including holidays, to ensure continuous operation and support. - Technical Requirements: Possess a personal computer with reliable internet connectivity, including backup internet and battery solutions to maintain consistent productivity. - Tech Oriented (Must): working with payment processors (such as Stripe, Shopify, etc..) - Advantage Requirements - The ideal candidate will exhibit a blend of meticulous attention to detail, strong problem-solving skills, and a proactive approach to improving processes. - Effective communication with merchants and the Head of Alerts is essential. - If you are adaptable and ready to contribute to a dynamic team, we encourage you to apply.

Role Description Na Remessa Online, você vai apoiar a liderança com o acompanhamento constante dos indicadores de receita do negócio, identificando oscilações, tendências e gaps que sirvam de alerta para o time. - Traduzir problemas complexos de negócio em soluções analíticas acionáveis. - Apoiar a liderança com análises, dando suporte à gerência e à diretoria com análises do dia a dia que sustentem a tomada de decisão. - Transformar dados em insights, entregando recomendações de negócio. - Monitorar os preços e apoiar decisões de pricing e posicionamento competitivo, incluindo decomposição de spread. - Desenvolver e manter dashboards (Power BI, Metabase) e análises que sustentem decisões de receita e crescimento. - Criar automações e rotinas, inclusive com apoio de LLMs, para acelerar análises e geração de insights. - Interagir e conectar informações com todas as áreas da empresa, traduzindo dados em decisões estratégicas. - Ter familiaridade com Stacks para usar Databricks, SQL, Power BI, Metabase, GitHub, ambiente Cloud, LLMs e ferramentas de automação. - Desenvolver modelagens e estimativas para dimensionar o mercado, auxiliando na tomada de decisões estratégicas. Qualifications - Experiência: Aproximadamente 3 a 5 anos em análise de dados, BI ou inteligência de negócios. - SQL avançado. - Databricks ou ambiente cloud analítico equivalente. - Power BI e Metabase, com modelagem de dados e construção de dashboards. - Versionamento com GitHub. - Perfil analítico, detalhista e constante, capaz de acompanhar indicadores no dia a dia e identificar oscilações relevantes. - Pensamento de negócio, ligando a análise a receita, crescimento e oportunidade. - Comunicação clara, para traduzir o técnico para o negócio e se relacionar com diversas áreas. - Python para automação e análises mais avançadas. - Uso de LLMs (ex.: Claude) para automação e geração de insights. - Noções de automação ou coleta de dados (scraping) para monitorar preços de concorrentes em escala. - Modelagem de Pricing Dinâmico. - Diferencial: Gestão de matrizes de preço voláteis e vivência no universo de remessas internacionais. - Habilidade em storytelling, comunicando dados e insights de forma clara e envolvente. - Excelente habilidade interpessoal e capacidade de transitar e se comunicar com clareza desde o time de desenvolvimento até a alta liderança (C-Level). - Proatividade para buscar respostas fora da sua bolha de dados, facilidade para ouvir as dores das outras áreas e transformá-las em soluções analíticas com espírito investigativo e curiosidade. Benefits - Contrato CLT – Todos os direitos garantidos. - Bônus por metas – Recebimento de bônus atrelado ao cumprimento de objetivos organizacionais. - Plano de saúde e odontológico – Cobertura para você e seus dependentes via SulAmérica. - VR e VA flexíveis – Créditos no Caju para usar como quiser. - Auxílio Home Office – Suporte para despesas e equipamentos. - Seguro de Vida – Proteção e segurança para você. - Auxílio Creche – Apoio para mães e pais. - Auxílio a dependentes com necessidades especiais – Apoio financeiro dedicado. - Licenças Estendidas – Maternidade e paternidade ampliadas para você aproveitar esse momento especial. - Descontos na Remessa Online – Para viver sem fronteiras! - Bem-estar e saúde – Consultas online com psicólogos e nutricionistas via Conexa Saúde e Psicologia Viva. - Wellhub – Acesso a academias e serviços como mindfulness, nutrição e terapia. - Apoio ao Empregado (EAP) – Suporte especializado sempre que precisar. - Day Off no Aniversário – Seu dia especial merece folga! - Ciclo de Desenvolvimento e Treinamentos – Desafios, capacitações e avaliação 360° para impulsionar sua carreira! Company Description Acreditamos que a diversidade nos fortalece e nos impulsiona a ir além. Aqui, todas as pessoas são bem-vindas! Queremos um ambiente onde cada voz seja ouvida, cada experiência valorizada e cada contribuição faça a diferença. Mais do que um compromisso, essa é a nossa realidade: um lugar acolhedor, respeitoso e representativo, onde juntos construímos um futuro mais justo, inclusivo e inspirador.

Description Why YOU want this position At Enverus, we're committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we're helping our customers make better decisions that help provide communities around the world with clean, affordable energy. The energy industry is changing fast. But we've continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds. Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow. As an Application Support Analyst at Enverus, you will play a crucial role in ensuring our customers and internal teams receive exceptional support and guidance to maximize the value of our software applications. You will be responsible for troubleshooting, diagnosing, and resolving our user issues, and will have the opportunity to work on cutting-edge Enverus software products. Your expertise and commitment to customer experience will be essential to our success. Performance Objectives - Provide front - line support for our software applications via phone, email, or virtual screen share wit h in organization - level agreements . - Diagnose and troubleshoot software application issues, working closely with users to resolve problems efficiently and effectively. - Maintain organized records of customer requests, ensuring all relevant information is documented accurately. - Regular and predictable attendance for the designated shift may include rotating holiday support. - Educate customers to help them gain value from our suite of products. - Build rapport with our customers and drive high customer satisfaction. - Maintain product and technical knowledge to provide quality support. - F ollow department and Enverus process es and procedures. - Is r esponsible for overall team productivity and performance through personal contributions. - Collaborate with team members and proactively participate in team discussions. - Ensure cases flow effectively to neighboring departments within Enverus. - E scalate product issues , thoroughly document relevant information to facilitate resolution, and anticipate follow-up questions and next steps. Competitive Candidate Profile - Strong interpersonal skill s includ ing empathy, listening, curiosity, and friendliness. - Self-disciplined, resourceful, proactive, and productive. - Excellent written and verbal communication in English. - Leverages technical expertise to effectively troubleshoot and resolve client inquiries. - Proven ability to take action and efficiently achieve results . - Anticipates follow - up questions and concerns and addresses them proactively. - C an manage multiple customer inquiries effectively by focusing on one task while keeping track of others. - Proficient conflict resolution skills. - Thrives in a collaborative team environment and contributes to group discussions . - Demonstrates resilience through a positive approach to change and challenges. - High level of self-awareness and self-regulation. - Deliver client feedback to appropriate teams, includ ing all context s , to adequately highlight value-add to the produc t . - Provide updates to customers on outstanding issues that have yet to be resolved. Enverus offers comprehensive benefits to our employees to include: - Medical - Dental - Vision - Income Protection (disability, life/AD&D, critical illness, accident) - Employee Assistance Program (EAP) - Healthcare Spending Account (HSA), Commuter - Lifestyle & Wellbeing Program - Pet Insurance Salary Range: 43,000-45,000

Role Description SemiAnalysis is seeking a highly motivated Memory Analyst to support our research and industry-modelling efforts across the Korean semiconductor ecosystem, with a particular focus on the memory industry. This role is ideal for an intellectually curious and numbers-driven analyst who can combine financial analysis, industry research, and primary-source intelligence to identify the core operating and financial drivers of semiconductor companies. The successful candidate will work closely with senior SemiAnalysis analysts to: - Maintain detailed financial and industry models. - Conduct company, market, and supply-chain research. - Engage directly with semiconductor industry participants. - Publish timely, data-rich analysis for institutional clients and the broader semiconductor industry. Responsibilities - Build, maintain, audit, and improve detailed financial models for Korean and global semiconductor companies. - Analyze company earnings, financial statements, revenue and earnings drivers, operating metrics, capital expenditure, manufacturing capacity, product mix, pricing, gross and operating margins, technology transitions, and competitive positioning. - Rapidly identify the key factors affecting a company’s revenue, profitability, capacity, pricing, technology roadmap, and customer demand. - Support SemiAnalysis’s memory research across DRAM, High-Bandwidth Memory (HBM), NAND flash, enterprise SSDs, memory equipment, semiconductor materials, and related supply chains. - Monitor and evaluate earnings calls, company disclosures, regulatory filings, industry and technology news, product and manufacturing roadmaps, supply-chain developments, pricing information, and market data. - Translate Korean-language disclosures, industry developments, and channel checks into clear, actionable English-language research. - Conduct proactive primary research with semiconductor companies, suppliers, customers, investors, and other market participants. - Ask thoughtful questions and identify gaps, inconsistencies, unsupported assumptions, and areas requiring further investigation within publicly available information. - Develop and maintain relationships with semiconductor companies, investor-relations teams, industry executives, equipment and material suppliers, customers, channel partners, institutional investors, and other relevant industry participants. - Produce concise, accurate, and data-rich research notes, company updates, financial-model revisions, industry presentations, and client responses. - Support institutional clients through meetings, calls, conferences, and timely responses to research questions. - Clearly communicate research conclusions, supporting evidence, assumptions, risks, limitations, and areas of uncertainty. - Provide frequent and structured updates on research progress, new findings, model assumptions, data limitations, key risks, and outstanding questions. - Work closely with SemiAnalysis analysts covering memory, semiconductor manufacturing, AI accelerators, datacenters, storage, networking, and AI infrastructure. - Independently manage multiple research workstreams while contributing effectively within a globally distributed team. Qualifications - Have at least one year of professional experience in equity research, investment research, semiconductor industry analysis, investment banking, management or strategy consulting, corporate strategy, or another relevant analytical role. - New graduates with strong semiconductor industry knowledge or relevant internship, research, or project experience are also welcome to apply. - Have prior experience covering, researching, or working within the semiconductor industry. - Demonstrate strong financial-modeling skills, including the ability to build and maintain company operating models, connect operational assumptions to financial results, analyze revenue, margins, earnings, cash flow, and capital expenditure, and review models for accuracy, consistency, and logical errors. - Possess strong quantitative ability and a genuine interest in working with numbers, datasets, and detailed operating assumptions. - Have a good understanding of the memory industry, including major companies and suppliers, memory products and technologies, market structure, supply-and-demand dynamics, pricing cycles, manufacturing capacity, and competitive positioning. - Be familiar with leading memory companies and ecosystem participants, including Samsung Electronics, SK Hynix, Micron, Kioxia, SanDisk, CXMT, and other relevant memory, equipment, and material suppliers. - Have full professional fluency in both Korean and English, including the ability to conduct industry conversations and primary research in Korean, interpret Korean-language disclosures and technical information, and produce clear, professional written research in English. - Be able to rapidly understand a company’s business model, revenue and earnings drivers, competitive advantages, industry positioning, key risks, and valuation framework. - Demonstrate strong attention to detail and maintain high standards for data accuracy, model consistency, source quality, assumption transparency, and research documentation. - Maintain a proactive and highly communicative working style, with a willingness to ask questions, challenge assumptions, escalate issues, admit and correct mistakes, and provide regular progress updates. - Be able to work independently, prioritize effectively, and manage multiple research workstreams. - Demonstrate a high degree of integrity, intellectual honesty, professionalism, and respect for confidential information. - Show deep curiosity about semiconductors and a strong motivation to become an industry expert. - Be comfortable going beyond headline information to understand the underlying operational, technological, and financial realities of a company or industry. - Be resourceful in developing industry contacts and sourcing high-quality information. - Focus on producing excellent work rather than relying on credentials, academic pedigree, or school reputation. Preferred Skills - Existing relationships with Korean semiconductor companies, investor-relations teams, industry executives, equipment and material suppliers, customers, channel partners, or institutional investors. - Previous sell-side or buy-side equity research experience covering semiconductors, technology hardware, memory, or related technology sectors. - Direct research experience involving DRAM, HBM, NAND, enterprise SSDs, memory equipment, semiconductor materials, or the Korean semiconductor supply chain. - Advanced proficiency in Microsoft Excel. - Experience working with large, detailed, and interconnected financial or industry models. - Familiarity with analytical and automation tools such as Python, SQL, data-visualization platforms, and financial or market-data tools. - Experience writing institutional-quality research reports. - Experience presenting investment, financial, or industry conclusions to professional audiences. - Based in South Korea, preferably within reasonable proximity to Seoul or major Korean semiconductor industry hubs. Growth Areas - Develop deep expertise across the Korean and global memory semiconductor industries. - Build and eventually own detailed company and industry models used by leading institutional investors and semiconductor executives. - Progress from supporting company analysis to independently owning companies, technologies, or industry coverage areas. - Publish original and differentiated research within assigned coverage areas. - Gain direct exposure to semiconductor management teams, investor-relations professionals, institutional investors, equipment and material suppliers, customers, industry experts, and global semiconductor conferences. - Collaborate with specialists covering AI accelerators, semiconductor manufacturing, datacenters, storage, networking, and AI infrastructure. - Build a differentiated professional network across South Korea, Asia, and the global semiconductor ecosystem. - Take on increasing responsibility for client discussions, research projects, industry relationships, and strategic analysis as experience develops.