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Chargeflow is the world's first fully automated chargeback automation platform, designed to help eCommerce merchants. Our hands-off solution enable merchants to focus on growth while improving their overall success rates to the highest in the industry.
Alerts Analyst
Location
Philippines
Posted
5 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Alerts Analyst
Chargeflow
Role Description As a Chargeflow Alert Analyst, you will play a crucial role in managing and resolving alert transactions within our client’s Payment Service Provider (PSP) system. You will be responsible for the following key tasks: - Transaction Management: Efficiently locate and address alert transactions in the PSP system. - Refund Processing: Issue refunds for transactions identified as requiring refunds. - Subscription Management: Cancel active subscriptions associated with these transactions. - Documentation: Accurately document transactions involving chargebacks, unlocated transactions, declines, cancellations, and merchant-initiated refunds on the alert credit sheet. - Merchant Communication: Engage with merchants as needed to enroll them in the service, resolve issues, and provide updates for reporting purposes. - Process Improvement: Offer suggestions and innovative ideas to enhance and streamline the alert management process. Qualifications - Proficiency in English - Must - Experience with Chargebacks - Must - Proficiency in Excel/Google Sheets - Must - Attention to Detail: Exceptional accuracy and thoroughness in managing transaction details - Must! - Analytical Skills: Strong analytical capabilities to assess and resolve transaction-related issues. - Efficiency: Ability to work effectively in a large scale, fast-paced environment while maintaining high standards. - Customer service experience - Strong Advantage - Adaptability: Willingness to work on a shifting schedule, including holidays, to ensure continuous operation and support. - Technical Requirements: Possess a personal computer with reliable internet connectivity, including backup internet and battery solutions to maintain consistent productivity. - Tech Oriented (Must): working with payment processors (such as Stripe, Shopify, etc..) - Advantage Requirements - The ideal candidate will exhibit a blend of meticulous attention to detail, strong problem-solving skills, and a proactive approach to improving processes. - Effective communication with merchants and the Head of Alerts is essential. - If you are adaptable and ready to contribute to a dynamic team, we encourage you to apply.
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