Role Description The Records Clerk downloads, creates, verifies image quality, processes, performs data entry, maintains, retrieves, validates, and retires shipping (manifest) records. - Utilize an official Government webpage to download PDFs, check for image/scan quality, perform data entry, quality assurance, and fully submit into the system. - Record information in logs and automated tracking systems or other electronic information or record-keeping systems concerning files (e.g., add, delete, update, modify, and correct tracking records). - Scan files, check files in, check files out, transfer files, retire files, and recycle files. - Research information systems and find aids to identify and locate files. - Identify, organize, describe, and label record materials as necessary. - Interfile documents into files, refile sections, create new file sections physically and on the electronic system, label files, attach bar code labels to them, scan documents, and create electronic file folders. - Retrieve files and process them for delivery to requestors. - Maintain files, including removing duplicate copies of records, preparing substitute closure forms when missing, replacing worn or improperly labeled folders, and redistributing files on the shelves. - Prepare files for transfer to other units or for retirement to the federal records center by labeling, listing, boxing, and otherwise processing them. - Conduct regular shelf reading and other quality control inventories of files being maintained in all paper and electronic formats. - Research SOP and other official materials to initiate workarounds and, if not possible, place phone calls, emails, or corrections requests to industry users to resolve manifest discrepancies. - Other duties as assigned. Qualifications - High school diploma or GED equivalent is required. - 6+ months of on-the-job experience using a computer terminal, a scanner, and electronic document management tools and software. - Must possess a valid driver’s license or temporary license. - A background check is required. - Successfully pass background and drug screening. - EPA Records Clerk experience desired, but not required. - Knowledge of filing procedures and techniques. - Ability to maintain files, including the ability to interpret and apply records policy and filing techniques in a variety of situations. - A firm grasp of knowledge of numerical, alphabetical, and chronological sequencing. - Ability to type proficiently. - Ability to work individually in teams and interact tactfully with government staff. - Ability to read, write, and speak English and understand and follow procedures. - Demonstrated ability to deal simultaneously and calmly with several crises to determine the relative importance of each. - Demonstrated ability to recognize important users of the service and to accord them priority attention. Benefits - Broad range of benefits offered to team members. - Positive and supportive culture encouraging team members to do their best work. - Well-being programs and flexibility to maintain a healthy work-life balance. - Opportunities for professional development and skill sharpening. - Focus on education, giving, skill-based volunteerism, and leadership to drive positive social impact.

• Provides support and various tasks related to the patient record system • Greets customers, answers telephone calls, takes messages and forwards calls • Distributes and explains paperwork or forms to customers • Collects, copies or processes items from customers • Ensures customers requests are triaged and handled appropriately and timely • Responds to requests for information and appropriately processes information per policy • Professionally handles difficult situations with customers • Provides clerical support

• Receive, request, and process medical records to ensure timely and complete documentation. • Review patient records, extrapolating and summarizing pertinent clinical information for case management. • Communicate with healthcare providers and case managers for missing documentation. • Send medical orders and track their completion, ensuring accurate paperwork. • Maintain organized electronic medical records by entering, updating, and tracking patient data. • Track pending documentation to reduce delays in patient care. • Facilitate communication between providers, case managers, and administrative teams regarding patient records. • Participate in administrative projects and process improvement efforts.

• Accurately process, organise, and maintain patient medical records within our electronic health record (EHR) system • Ensure all medical records are complete, up-to-date, and compliant with data protection regulations and internal policies • Handle the secure retrieval and release of medical information to patients, healthcare providers, and other authorised parties, adhering to strict confidentiality protocols • Scan, index, and file clinical documentation and correspondence correctly • Conduct regular quality assurance audits on medical records to ensure their integrity and accuracy • Respond to internal and external enquiries regarding medical records in a professional and timely manner • Collaborate effectively with clinical and administrative staff to ensure a seamless flow of information