• Ensure consistent execution of WOW (Wow Operating Way) plan for all locations. • Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers. • Monitor capture rates to insure stores are taking full advantage of opportunities. • Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance. • Be the conduit for load leveling for the market by holding daily calls. • Recruit, interview, train new hires. • Ensure customer satisfaction by coaching staff and resolving customer concerns as required. • Seek out opportunities for continuous education and development for all employees. • Participate in external marketing and team building activities as requested. • Promote safe, clean working conditions; review audits and safety records of their locations. • Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies. • Work with corporate staff to achieve the external growth of the assigned market internal reporting and communications to meet or exceed the objectives of the area business plan. • Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. • Contact all claims managers and dealer accounts on a monthly basis (minimum). • Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested. • Promote, develop and act as a liaison with area insurance contacts and other referral points. • Ensure that stores are responsive to clients in a timely manner.

Nurse Case Manager I Location: - WA-SEATTLE, 705 5TH AVE S, STE 300, United States of America - CA-WALNUT CREEK, 2121 N CALIFORNIA BLVD, 7TH FL - FL-MIAMI, 11430 NW 20TH ST, STE 200 & 300 - FL-TAMPA, 5411 SKYCENTER DR, STE 700 & 800 - IL-CHICAGO, 233 S WACKER DR, STE 3700 - IN-INDIANAPOLIS, 220 VIRGINIA AVE - MO-ST. LOUIS, 100 S 4TH ST - NV-LAS VEGAS, 3634 S MARYLAND PKWY - OH-CINCINNATI, 3075 VANDERCAR WAY - TX-GRAND PRAIRIE, 2505 N HWY 360, STE 200 & 300 Remote Full-time Nurse Case Manager I The Nurse Case Manager I will be responsible for performing care management within the scope of licensure for members with complex and chronic care needs by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize member health care across the care continuum. Performs duties telephonically or on-site such as at hospitals for discharge planning. Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. - Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. Schedule: Monday - Friday, 8AM - 5PM PST. The candidate can sit anywhere as long as there are near an office but must be willing to work West Coast hours. How you will make an impact: - Ensures member access to services appropriate to their health needs. - Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment. - Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements. - Coordinates internal and external resources to meet identified needs. - Monitors and evaluates effectiveness of the care management plan and modifies as necessary. - Interfaces with Medical Directors and Physician Advisors on the development of care management treatment plans. - Negotiates rates of reimbursement, as applicable. - Assists in problem solving with providers, claims or service issues. Minimum Requirements: - Requires BA/BS in a health related field and minimum of 3 years of clinical experience; or any combination of education and experience, which would provide an equivalent background. - Current and active RN license required in applicable state(s). - Multi-state licensure is required if this individual is providing services in multiple states. Preferred Skills, Capabilities and Experiences: - Certification as a Case Manager is preferred. - Previous MCO or Hospital Case Management experience is preferred. - Telephonic case management experience preferred. For URAC accredited areas the following applies: Requires BA/BS and 3 years of clinical care experience; or any combination of education and experience, which would provide an equivalent background. Current and active RN license required in applicable state(s). Multi-state licensure is required if this individual is providing services in multiple states. Certification as a Case Manager and a BS in a health or human services related field preferred. For candidates working in person or virtually in the below locations, the salary* range for this specific position is $70,560 to $100,800. Location(s): California, Illinois, Nevada and Washington State. In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. * The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

• Serve as the leader for the Company’s remediation team, including providing technical guidance, strategic direction, and career mentoring • Manage individual remediation projects, as required • Review ongoing remediation spending and update annual remediation forecast and report any material changes to forecast to the Central Finance team on a quarterly basis • Coordinate with remediation team and Central Finance team members to prepare the Company’s annual environmental liability estimate, including preparation of individual project estimates in accordance with US GAAP guidance, detailed review of the estimate, and supporting third-party auditing as needed • Prepare the Company’s Asset Retirement Obligation (ARO) estimate in accordance with ASTM guidance • Track and report on the Company’s environmental financial assurance obligations and bonding capacity and communicate Company position to senior leadership

Role Description The Manager of 3(16) Fiduciary Services is a leadership role responsible for overseeing the administration and fiduciary governance of retirement plan service in compliance with ERISA Section 3(16). This individual leads, trains, and mentors a high-performing team, providing day-to-day direction, support, and oversight to ensure alignment with departmental goals. This role is accountable for driving service excellence, delivering high-quality client experience, and ensuring consistent adherence to regulatory requirements through established standard operating procedures (SOPs) and service level agreements (SLAs), while supporting the overall effectiveness and continued growth of the 3(16) Center of Excellence. Primary Duties and Responsibilities - Lead and mentor a team of professionals to ensure high performance, engagement, and daily operational execution aligned with SOPs and SLAs. - Provide day-to-day oversight, guidance, and support to the team to ensure timely, accurate, and high-quality service execution. - Manage the delivery of 3(16) fiduciary services, ensuring all client and plan-related activities are completed in accordance with defined processes, service expectations, and regulatory requirements. - Serve as the first point of escalation for client and operational inquiries, partnering with team members to resolve issues effectively and maintain a high-quality client experience. - Ensure timely and accurate processing of key functions such as eligibility review, contribution monitoring, distribution approvals, and plan amendments. - Oversee key operational deliverables, including government filings (e.g., Form 5500), ensuring deadlines and quality standards are consistently met. - Conduct regular team meetings, workflow reviews, and performance discussions to reinforce accountability to service standards and foster a collaborative work environment. - Ensure adequate training and development opportunities for team members to maintain compliance expertise. - Partner with internal teams to coordinate service delivery and resolve complex issues. - Conduct regular client reviews to assess service satisfaction and identify opportunities for improvement. - Stay abreast of regulatory changes affecting 3(16) fiduciary services and ensure timely integration into team processes and service delivery. - Monitor and manage risks associated with plan operations, ensuring compliance with all applicable laws and regulations. - Act as a liaison with legal and compliance teams to address fiduciary and operational matters. - Develop and deliver regular reporting on service delivery performance, team metrics, SLAs, and operational risk indicators to leadership. Qualifications - In-depth knowledge of ERISA regulations, retirement plan administration, and fiduciary responsibilities with the ability to apply requirements in a service delivery environment. - Proficiency in retirement plan management systems and reporting tools. - Strong communication and relationship-building skills, including effective remote collaboration with clients and internal stakeholders. - Demonstrated sound judgment when making decisions and operate with discretion and integrity. - Demonstrated ability to manage and resolve escalated issues, balancing client experience, compliance requirements, and operational constraints. - Strong analytical and problem-solving skills, with the ability to identify trends, gaps, and opportunities for process and service improvements and provide insights to leadership. Requirements - High school diploma or GED required. - 5+ years of experience in client service, customer success, account management, or a related client-facing function. - 2+ years of people leadership experience, including direct management of individuals in compliance/administration or client-facing roles and responsibility for coaching, performance management, and development planning. - 3(16) experience preferred. - Demonstrated success leading teams responsible for client retention, portfolio health, service delivery, and escalation management. - Experience establishing performance expectations, using metrics and reporting to drive accountability, and implementing process improvements that support scale and consistency. - In-depth knowledge of the retirement plan industry, ASPPA/NIPA designations preferred or willingness to obtain within 1 year of hire. Remote Working Requirements - Ability to build rapport with others remotely while working productively with limited in-person interaction. - Have access to a reliable and consistently strong, high-speed internet connection suitable for remote work. - Designate a quiet, and well-lit space free of as many distractions as possible. - Be online and available to work during designated business hours in local time zone. - Accustomed to using Microsoft Teams (or similar virtual-meeting applications) to meet with colleagues regularly on video and use the chat feature for quick communications. - Accustomed with file-storage and file-sharing tools such as Microsoft SharePoint. Benefits - A virtual-first work philosophy for most jobs. - 401(k) with up to 4% match. - Flexible PTO allows you to take the time you need for wellness, vacations, and personal matters. - 12 paid holidays, 2 paid floating holidays, and your birthday is a holiday. - Paid Parental Leave. - A variety of medical, dental, and vision plan options including Definiti subsidized premiums. - Company-paid life insurance and short-term disability insurance. - Bonus plan eligibility.