• Architect the Connected Ecosystem. • Define Tiered Autonomy. • Secure the Frontier. • Pragmatic Automation. • Force Multiply the Team.

Role Description We are looking for a passionate and collaborative Platform Engineer to join our Platform Core team. At Treatwell, we follow Team Topologies principles our platform team exists to enable and empower engineering teams across the organisation. We build self-service capabilities, reliable infrastructure, and exceptional developer experiences that help stream-aligned teams move faster and more autonomously collaborating with our partners. The Platform Core team provides the foundational infrastructure and tooling that enables Treatwell's engineering organisation to ship value quickly and safely. As a Platform Engineer, you will play a key role in achieving this by: - Collaborating with your team members to build and maintain a scalable, robust platform as well as performant platform solutions to the entire organisation. - Supporting the development of platform tooling that enables Continuous Delivery across engineering teams. - Contributing to our container platform using Docker/Containerd and Kubernetes (EKS). - Working with Infrastructure-as-Code (Terraform) to automate infrastructure provisioning and configuration. - Providing CI/CD capability to the organisation using GitLab CI. - Collaborating with stream-aligned teams on cross team projects and improving their developer experience partnering with the Developer Experience and Data Platform teams when necessary. - Identifying and evaluating emerging technologies for platform scalability and long-term growth. - Leading and coordinating during platform incidents or outages, ensuring transparent communication. - Driving platform adoption by coaching teams on new platform tools, technologies, and best practices. - Fostering for an action oriented culture and outcome focused delivery mindset. - Contributing towards the strategy and direction of the Platform Team inline with the Company objectives. Qualifications - Proficient in Bash, Python, JSON, and YAML for writing scripts and automation tooling. - Hands-on experience on Infrastructure as Code (IaC) with Terraform, ideally on AWS (Ansible or CloudFormation/CDK are a bonus). - Familiar with GitLab CI and enabling complex CI/CD pipelines. - Professional knowledge of core AWS services including EC2, VPC, IAM, Route53, CloudFront, S3, RDS, and EKS. - Experience with Docker/Containerd and Kubernetes (EKS), plus familiarity with Helm or Kustomize. - Familiar with monitoring and observability tools such as Datadog, Prometheus, CloudWatch and Grafana. - Professional knowledge of Linux systems (Debian-based and Amazon Linux). - Understanding of DSOMM (DevSecOps Maturity Model) and AWS Well-Architected Framework principles. - Strong advocate for best practices in cloud infrastructure, operations, and platform engineering. - You prioritise creating technical documentation to enhance cross-functional alignment and knowledge sharing. - A strong team player who thrives in Agile, high-performance teams. You excel in articulating complex technical matters clearly to both technical and non-technical stakeholders. - Exceptional problem-solving abilities, with a focus on resolving complex technical issues. Benefits - 28-days holiday, plus bank holidays. - Monthly £/€40 Treatwell vouchers so you can treat yourself too. - Mental health support through our partnership with OpenUp. - Benefits platform offering cycle to work scheme, high street discounts and other perks. Company Description Hi, we’re Treatwell. Nice to meet you. We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe. But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community. If this excites you, we might just have the role for you. We are committed to fostering a diverse, inclusive, and equitable workplace and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to their condition.

• Designing and implementing database-related Cloud features, working across many layers of the stack to ensure a seamless Postgres experience • Ensuring operational excellence, performance, and observability for our fleet of Postgres/Timescale instances • Diving deep into complex performance issues faced by our Cloud customers

• Own and Evolve Core Infrastructure • Drive infrastructure-as-code adoption, reliability, and cost efficiency • Create scalable, secure foundations for data pipelines, application services, and model-serving workloads • Build a High-Quality Developer Experience • Establish ReflexAI’s CI/CD strategy and own the tooling that engineers use to build, test, and deploy code • Standardize pipelines, artifacts, and deployment patterns to accelerate developer velocity • Introduce guardrails, templates, and internal tooling that reduce operational overhead • Standardize Observability and Monitoring • Define and roll out Datadog-based logging, metrics, tracing, and alerting across all services • Partner with teams to design SLOs, operational dashboards, and production readiness frameworks • Improve on-call ergonomics and reduce MTTR through better instrumentation • Strengthen Infrastructure Security • Implement best practices for secrets management, IAM, network security, vulnerability scanning, and container security • Build automated checks and secure-by-default workflows into CI/CD and cloud environments • Collaborate with Compliance and Security teams to ensure ReflexAI meets industry and customer expectations • Establish and Lead the Platform Engineering Function • Set the roadmap, standards, and long-term vision for ReflexAI’s platform • Influence engineering-wide architecture and operational practices • Mentor future platform engineers as the team expands (planned headcount: 3 in 2026) • Act as a cross-functional partner to Engineering, Product, and Security leadership