• Conduct in-depth portfolio and trend analysis to identify key performance drivers, emerging risks, and growth opportunities • Develop insights and recommendations to optimize underwriting policies, credit decisioning, and fraud risk strategies • Monitor and evaluate key credit metrics (e.g., approval rates, loss rates, delinquency trends, vintage performance) and communicate findings to stakeholders • Partner with Analytics, Data Science, and Data Engineering to build scalable data models, automated reporting, and repeatable performance monitoring frameworks • Support strategy testing and measurement efforts (e.g., champion/challenger experiments) to improve decision quality and customer outcomes • Translate complex analyses into clear, concise narratives and recommendations for leadership and cross-functional partners • Mentor team members on analytical best practices and help strengthen a data-driven culture across the organization

• Full responsibility for SDLC management on Jira, Jira Product Discovery, Confluence, Postman, Diagrams.net etc • Analyze and document extensively software technical requirements and specifications, including but not limited to flowchart diagrams, API documentation, Database Schema Change Management, Release Notes, Versioning Documentation, etc. • Manage Technical Documentation on Confluence • Monitor epic, story, task progress using Jira with automation and regular reports • Work closely with developers to ensure accurate implementation of requirements • Conduct and coordinate testing through test management software, validate all functions and processes to ensure software quality and performance • Collaborate with internal stakeholders to gather feedback and improve system functionality • Create detailed technical documentation for our application using Confluence • Monitor software systems for performance issues and provide troubleshooting support • Coordinate with team leaders to ensure timely delivery of software solutions • Develop and maintain software test plans and scripts • Provide training and support to internal users for new features

• Attend new client implementation meetings with external partners to discuss eligibility requirements and protocols • Recommend eligibility file formats to external partners and coordinate receipt and processing of eligibility data • Acting as a healthcare data subject matter expert on Eligibility guidelines and Electronic Data Interchange (EDI) protocols • Serving as a point of coordination for member eligibility issue identification and issue resolution with internal teams and external partners • Identify and triage eligibility issues and support the resolution of all errors related to transferring, loading, and management of eligibility data • Proactively monitoring system status and eligibility data to quickly identify potential abnormalities that might impact quality and accuracy • Ensuring that all issues and errors are resolved using designated operating standards and within defined service levels • Assist with the validation of eligibility data integrity through regular audits and reconciliation processes • Ensure accurate and timely entry of group/plan structure determinations for benefits and enrollment

• Based on clinical project requests, works with requestors and users to understand, and document current workflow with an eye toward proposed future workflows optimized for any planned application changes. • Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. • Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors. • Creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in testing of application changes. • Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. • Mentors and help develop Associate and Intermediate level Epic Analysts. • Monitor and troubleshoot Epic Interface error work queues. • Collects, interprets, and documents specifications required to develop new and revise existing software applications including integrating with Epic Radiant