• Advise borrowers on financial status and payment methods • Guide customers through the loan application process • File loan applications and supporting documents • Develop referral networks to locate prospects for loans • Handle customer complaints and take appropriate action to resolve them

• Coordinate patient appointments and manage provider schedules • Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements • Respond professionally to patient inquiries through phone and other communication channels • Provide exceptional patient service while ensuring a positive patient experience • Coordinate appointment reminders and patient communications • Verify patient insurance eligibility and benefits • Process prior authorization requests • Assist with medication refill requests • Maintain accurate patient records and documentation within the EMR • Apply medical terminology and basic medical coding knowledge to support daily administrative workflows • Ensure patient information is maintained accurately and confidentially • Utilize the ICANotes EMR system to support daily patient coordination • Provide front-end and back-end administrative support • Collaborate with providers and clinical staff to ensure efficient patient care • Support operational initiatives as the practice continues to grow • Assist with communication management through email, phone, and messaging platforms

• Conduct outbound telephonic patient outreach and provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease. • Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals. • Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change. • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies, and execute care delivery tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision. • Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools. • Document patient interactions, outcomes, and follow-up plans in the Cadence platform; identify barriers to care (including social needs) and connect patients with resources or internal support pathways. • Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack, and contribute feedback to improve workflows in a fast-moving, change-oriented environment.

Role Description We are seeking Board-Certified Physicians (MD/DO) and experienced Nurse Practitioners licensed in multiple states to provide virtual care as independent contractors (1099). If you are passionate about delivering high-quality patient care and want the flexibility of working remotely, we’d love to connect. As a Telehealth Provider, you will deliver comprehensive virtual care via scheduled and on-demand phone or video visits. - Conduct Annual Wellness Visits and E/M virtual visits - Perform new patient evaluations and follow-up consultations - Manage chronic conditions and support remote monitoring - Assess patient conditions and review medications - Provide comprehensive consultations and evidence-based care recommendations - Build strong patient rapport through effective communication - Accurately document medical records in the EHR system - Maintain compliance with telehealth and CMS requirements - Participate in remote training sessions and workflow updates You will be supported by a collaborative virtual care team to ensure efficient, high-quality care delivery. Qualifications - For Physicians (MD/DO): - Board Certified - Active, unrestricted medical licenses in multiple states - Medicare participating physician (or willing to become one) - Telehealth experience preferred - Strong documentation and patient communication skills - For Nurse Practitioners: - Active, unrestricted NP license (multi-state licensure strongly preferred) - Experience providing preventative and/or primary care - Telehealth experience preferred but not required - Strong patient engagement and documentation skills - Required for All Providers: - Experience using EHR systems and telehealth platforms - Comfort conducting both phone and video consultations - Strong digital fluency and ability to navigate multiple systems - Excellent interpersonal and communication skills - Availability aligned with virtual clinic scheduling needs - Must become CMS credentialed within our practice (if applicable) Requirements - Computer: - Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) - Must have at least Windows 10 or MacOS 13. - Headphones: - Wired headphones required for optimal audio quality. - Internet Speed: - Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router. - Must have an ethernet cable connecting computer directly into router. - Browser and System: - Use Google Chrome with Amazon Workspaces (regardless of computer type). - Video Capability Required: - Required for video calls. (Webcam) Laptops will come with a built-in webcam which is fine. If it doesn’t you’ll need to get one. - Recommended Equipment: - A second monitor is suggested for laptop users; dual monitors for PC users. Benefits - Deliver high-quality virtual care to patients nationwide while expanding access to preventative and chronic care services. - Enjoy the flexibility of a fully remote telehealth practice model designed around efficient, technology-enabled care delivery. - Make a meaningful impact by helping close care gaps and improve outcomes for Medicare patients. - Partner with a collaborative clinical operations team that supports providers with streamlined workflows and resources. - Join a fast-growing virtual healthcare organization shaping the future of patient-centered care.