• Coordinate patient appointments and manage provider schedules • Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements • Respond professionally to patient inquiries through phone and other communication channels • Provide exceptional patient service while ensuring a positive patient experience • Coordinate appointment reminders and patient communications • Verify patient insurance eligibility and benefits • Process prior authorization requests • Assist with medication refill requests • Maintain accurate patient records and documentation within the EMR • Apply medical terminology and basic medical coding knowledge to support daily administrative workflows • Ensure patient information is maintained accurately and confidentially • Utilize the ICANotes EMR system to support daily patient coordination • Provide front-end and back-end administrative support • Collaborate with providers and clinical staff to ensure efficient patient care • Support operational initiatives as the practice continues to grow • Assist with communication management through email, phone, and messaging platforms

• Conduct outbound telephonic patient outreach and provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease. • Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals. • Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change. • Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies, and execute care delivery tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision. • Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools. • Document patient interactions, outcomes, and follow-up plans in the Cadence platform; identify barriers to care (including social needs) and connect patients with resources or internal support pathways. • Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack, and contribute feedback to improve workflows in a fast-moving, change-oriented environment.

Role Description We are seeking Board-Certified Physicians (MD/DO) and experienced Nurse Practitioners licensed in multiple states to provide virtual care as independent contractors (1099). If you are passionate about delivering high-quality patient care and want the flexibility of working remotely, we’d love to connect. As a Telehealth Provider, you will deliver comprehensive virtual care via scheduled and on-demand phone or video visits. - Conduct Annual Wellness Visits and E/M virtual visits - Perform new patient evaluations and follow-up consultations - Manage chronic conditions and support remote monitoring - Assess patient conditions and review medications - Provide comprehensive consultations and evidence-based care recommendations - Build strong patient rapport through effective communication - Accurately document medical records in the EHR system - Maintain compliance with telehealth and CMS requirements - Participate in remote training sessions and workflow updates You will be supported by a collaborative virtual care team to ensure efficient, high-quality care delivery. Qualifications - For Physicians (MD/DO): - Board Certified - Active, unrestricted medical licenses in multiple states - Medicare participating physician (or willing to become one) - Telehealth experience preferred - Strong documentation and patient communication skills - For Nurse Practitioners: - Active, unrestricted NP license (multi-state licensure strongly preferred) - Experience providing preventative and/or primary care - Telehealth experience preferred but not required - Strong patient engagement and documentation skills - Required for All Providers: - Experience using EHR systems and telehealth platforms - Comfort conducting both phone and video consultations - Strong digital fluency and ability to navigate multiple systems - Excellent interpersonal and communication skills - Availability aligned with virtual clinic scheduling needs - Must become CMS credentialed within our practice (if applicable) Requirements - Computer: - Windows or Apple Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) - Must have at least Windows 10 or MacOS 13. - Headphones: - Wired headphones required for optimal audio quality. - Internet Speed: - Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired connection to the router. - Must have an ethernet cable connecting computer directly into router. - Browser and System: - Use Google Chrome with Amazon Workspaces (regardless of computer type). - Video Capability Required: - Required for video calls. (Webcam) Laptops will come with a built-in webcam which is fine. If it doesn’t you’ll need to get one. - Recommended Equipment: - A second monitor is suggested for laptop users; dual monitors for PC users. Benefits - Deliver high-quality virtual care to patients nationwide while expanding access to preventative and chronic care services. - Enjoy the flexibility of a fully remote telehealth practice model designed around efficient, technology-enabled care delivery. - Make a meaningful impact by helping close care gaps and improve outcomes for Medicare patients. - Partner with a collaborative clinical operations team that supports providers with streamlined workflows and resources. - Join a fast-growing virtual healthcare organization shaping the future of patient-centered care.

Role Description We’re hiring a Bilingual/Spanish Speaking Clinical Navigator (Health Coach) to deliver virtual chronic care support for Medicare patients enrolled in Cadence care programs. - Deliver proactive, patient-centered outreach and follow-through. - Conduct structured patient check-ins, coaching, and goal-setting. - Coordinate care to close gaps in care and address barriers such as access to resources, transportation, or medication refills. - Document patient interactions in the Cadence platform. - Collaborate closely with the clinical team to escalate concerns and coordinate next steps. - Ensure patients feel supported, informed, and engaged throughout their care journey. Schedule This is a full-time, remote position based in the United States. Standard working hours are Monday through Friday, from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM Pacific Time OR from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM Mountain Time. What You’ll Do - Conduct outbound telephonic patient outreach and provide one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease. - Help patients execute personalized care plans and achieve their goals by providing education and coaching focused on behavior modification, nutrition, physical activity, and self-management strategies using evidence-based techniques such as motivational interviewing and SMART goals. - Conduct comprehensive assessments of patients' health status, lifestyle behaviors, nutritional habits, and readiness to change. - Educate patients on disease management, medication adherence, symptom recognition, and prevention strategies. - Execute care delivery tasks in accordance with Cadence clinical policies and established protocols, under appropriate clinical supervision. - Monitor patients' progress, adherence to treatment plans, and health outcomes through regular check-ins and remote monitoring tools. - Document patient interactions, outcomes, and follow-up plans in the Cadence platform. - Identify barriers to care (including social needs) and connect patients with resources or internal support pathways. - Collaborate in real time with clinicians and patient support teams using tools such as our Cadence Platform, Google Workspace, and Slack. - Contribute feedback to improve workflows in a fast-moving, change-oriented environment. Who You Are - A clinician who thrives at the intersection of rigorous care standards and a care delivery model that is still being built. - Skilled in patient education, coaching, and care coordination. - Disciplined in documentation and follow-through, with attention to detail required for accurate clinical records in a remote environment. - Reliable and consistent in schedule adherence, with interpersonal communication skills to build trust with patients over the phone. - Comfortable working independently in a remote, fast-paced environment with evolving workflows. - Tech-savvy enough to navigate and troubleshoot multiple systems simultaneously while keeping patients engaged. - Comfortable using AI-assisted clinical tools (such as Gemini or Open Evidence) to support patient interactions. - Biased toward action, bringing clinical authority to every interaction. What You Need - An active NBHWC health coaching certification is required. - At least 1 year of experience as a health coach is required. - Experience providing patient education and support to individuals managing chronic conditions is required. - Remote work readiness (including stable high-speed WiFi) is required. - Fluency in Spanish is required. - Fluency with AI-assisted clinical tools (such as Gemini, Open Evidence, or comparable platforms). Compensation The anticipated OTE range for this role is $22 - $26 per hour, which is based on role scope, level, and location. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law. Benefits - Competitive pay & equity* - Fully remote - Comprehensive health coverage: Medical, dental & vision - Paid time off - 401k plan + matching - Paid parental leave - Home office stipend Company Description Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).