Texas Health Resources logo
Texas Health Resources

Located in Arlington Texas, Texas Health Resources is a nonprofit, faith-based healthcare provider that has been providing a wide range of healthcare services to the communities th

Patient Experience Supervisor

Location

United States

Posted

4 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Patient Experience Supervisor

Texas Health Resources

Role Description Bring your passion to Texas Health so we are Better + Together. Work Location: Texas Health Corporate, 612 E. Lamar Blvd., Arlington, TX 76011 Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager's discretion) - Remote Position - Gain a sense of accomplishment by contributing to a teamwork environment. - Receive excellent mentorship, comprehensive training, and dedicated leadership resources. What You Will Do: - Consultant Operations & Deployment Supervision: - Oversees day to day operations of Patient & Family Experience (PFX) consultants across multiple care settings, ensuring appropriate workload distribution and prioritization. - Coordinates consultant deployment across sites to align with system and entity needs. - Standardizes expectations for rounding, coaching, and execution of patient experience interventions to ensure consistent delivery of practices. - Serves as a key escalation point, providing real time support for service recovery needs and operational challenges. - Maintains efficient and responsive consultant coverage, particularly in high risk and high opportunity areas. - Performance Management & Accountability: - Conducts performance reviews and ongoing coaching to support consultant development and skill enhancement. - Monitors consultant effectiveness and ensures alignment with HCAHPS, CGCAHPS, and Consumer Focus KPIs. - Provides consistent oversight and feedback to reinforce accountability and drive measurable performance outcomes. - Ensures reliable execution and follow through on consulting responsibilities across all assigned areas. - Training, Coaching & Capability Development: - Leads implementation of system wide training, competency validation, and observation standards for consultants. - Provides expert coaching and feedback to ensure consistent application of evidence based patient experience practices. - Contributes to the development and standardization of tools, workflows, and processes that support sustainable performance improvement. - Reinforces organizational expectations for patient experience strategies through structured capability building efforts. - Leadership Partnership & System Alignment: - Serves as a liaison between consultants, entity leaders, and system leadership to ensure alignment with consulting priorities. - Provides visibility into consultant performance, operational progress, and emerging risks or barriers. - Elevates system level themes and challenges to leadership to support informed decision making. - Supports alignment between daily operations and strategic goals to ensure a coordinated approach to improving patient experience across the organization. - Patient Experience Consulting: - Performs limited day to day consulting responsibilities as a subject matter expert in patient experience. - Applies performance improvement methodologies, survey knowledge, and data analysis to identify priorities and opportunities. - Monitors and analyzes patient experience data; prepares reports and presentations to support leadership decision making. - Acts as a change agent to drive adoption of patient experience strategies and support long term sustainability of improvements. - Other Duties as Assigned: - Performs additional responsibilities and/or participates in special projects as needed to support departmental and organizational goals. Qualifications - Bachelor's Degree in Business, healthcare or related field (4 Years Required) - 4 Years Experience in patient experience consulting, implementing and executing evidence-based practices in a complex, matrixed health care organization with demonstrated results in improving and sustaining patient experience (Required) - 2 Years Experience in healthcare leadership or program management experience with accountability to senior leadership (Preferred) Requirements - Demonstrates strong communication and presentation skills, with the ability to effectively engage and influence stakeholders at all levels, including frontline staff, leaders, and physicians. - Possesses excellent interpersonal and relationship building skills to collaborate, problem solve, and drive patient experience improvement initiatives. - Exhibits advanced coaching and consulting skills, including the ability to assess performance, provide actionable feedback, and guide leaders and consultants in implementing evidence based practices that support Consumer Focus goals. - Effectively translates data and insights into practical strategies, tools, and resources that drive measurable improvement and sustain behavior change. - Demonstrates strong problem solving abilities, with experience interpreting patient experience data, identifying trends, and communicating insights in a clear and actionable manner. - Maintains knowledge of patient experience survey methodologies (e.g., HCAHPS, CGCAHPS) and applies this expertise to support improvement efforts. - Ability to travel to all facility locations within the Texas Health Resources geographic service area. Benefits - This position manages people (5-9). ADA Requirements - Extreme Heat 1-33% - Extreme Cold 1-33% - Extreme Swings in Temperature 1-33% - Extreme Noise 1-33% - Working Outdoors 1-33% - Working Indoors 67% or more - Mechanical Hazards 1-33% - Electrical Hazards 1-33% - Explosive Hazards 1-33% - Fume/Odor Hazards 1-33% - Dust/Mites Hazards 1-33% - Chemical Hazards 1-33% - Toxic Waste Hazards 1-33% - Radiation Hazards 1-33% - Wet Hazards 1-33% - Heights 1-33% - Other Conditions 1-33% Physical Demands - Sedentary Travel Requirements - Local 80% Facility locations throughout the geographic service area covered by Texas Health Resources.

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