• Translate strategic objectives and ideas into detailed project plans, timelines, deliverables, and implementation roadmaps. • Lead the execution of provider retention, reactivation, account growth, and engagement initiatives. • Manage multiple high-priority projects simultaneously while ensuring deadlines and objectives are met. • Bring creative input to initiatives, proposing refinements and data-driven ideas. • Serve as the primary liaison between Account Management and internal departments. • Coordinate project dependencies and ensure all stakeholders remain aligned. • Ensure Account Managers have the resources required for successful execution. • Track project milestones, deliverables, risks, dependencies, and outcomes. • Prepare executive-level reports, dashboards, project summaries, and performance updates.

• Managing accounts from onboarding to renewal • Managing and guiding clients on all levels: technical, business, and product (collaborating with other teams) • Working on quotes, agreements, and NDAs – making sure the client’s onboarding journey is smooth and quick • Researching & identifying potential prospects based on strategy development aspects • Maintaining highly targeted outbound outreach (incl. email, phone, LinkedIn, etc.) to source meetings with key prospects • Introducing clients to the new features and handling new feature releases

• Own SOPs, documentation, Asana, and process rollout across the sales team • Run daily sales reporting and analyse "no sale" data to drive action • Query our AI sales call grader daily for objection and call quality insights • Manage SAM onboarding, offboarding, and tech stack training • Support QA and provide direct administrative support to sales leadership

• Build and run Storm's conversion engine as an AI-first system • Maintain structured proof, claims and module libraries • Create pitch and proposal module system • Draft and produce case studies • Assemble tailored pitch decks and proposal outlines • Ensure readiness for RFP and procurement • Create service one-pagers and collateral for AI transformation • Run request intake process • Define asset governance and coordinate with teams • Track engine performance metrics