• Lead complex Professional Services engagements focused on AI-enabled and traditional software delivery, aligning customer goals with LaunchDarkly best practices. • Partner with customers to design and implement feature management strategies for AI systems, including LLM-powered applications, agentic workflows, and internal AI platforms. • Advise customers on safe rollout patterns for AI, such as progressive exposure, guardrails, kill switches, and experimentation for model behavior and prompts. • Support customers building and operating chatbots, copilots, and agent-based systems, helping them integrate LaunchDarkly into inference-time and workflow-level decisions. • Apply a consultative approach to understand customer architectures, gather detailed requirements, and influence key technical and organizational decisions. • Act as a trusted technical advisor to engineering, platform, DevOps, and AI leaders. • Identify and resolve technical obstacles that hinder value realization, particularly in complex, distributed, or AI-driven systems. • Establish yourself as a subject matter expert on LaunchDarkly and emerging AI delivery patterns, continuously evolving your expertise as the landscape changes. • Advocate for customers by synthesizing feedback and collaborating with Product and Engineering teams to shape future AI-related capabilities.

• Join various remote & occasional on-site demonstration meetings with sales reps to help answer technical/operational accounting questions. • Conduct in-depth value based product demonstrations to prospects and customers. • Participate in webinars, trade-shows and industry events to promote the product. • Elevate sales team’s accounting knowledge to better understand & cater to prospect needs. • Continuously strategize with direct sales team members on positioning, objection handling, and next steps. • Lead various internal training sessions to enhance accounting knowledge. • Leverage statistical analysis of each stage within the sales cycle to place additional emphasis on areas of need. • Coordinate with product, support & setup team(s) to understand and provide feedback for roadmap developments, standard support inquiries with respect to cloud storage partners & act as a liaison between direct sales & setup team to ensure a smooth implementation. • Collaborate with Marketing to support the development of collateral. • Effectively communicate intangible or cultural impact experienced by sales reps on the floor. • Provide a deeper understanding to the direct sales team as to why current clients have purchased FloQast (experience, stories, etc.) • Assist partnership/consulting team in running demonstrations for PE and/or Accounting firms. • Assist Customer Success team by joining calls with current clients to address accounting-related questions. • Have a detailed understanding of the current competitive landscape to act as a subject matter expert to direct sales & partnership teams when outlining differences between FloQast and others in the marketplace. • Organize IT / sales collateral necessary for the direct sales team. • Increase individual close rates. • Assist in technical or IT evaluations regarding the FloQast application. • Travel will be required up to 25%.

• Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise. • Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities. • Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI. • Collaborate closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions that showcase the value of Level AI integrations. • Assist during the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and data integration (both API-based and SFTP-based) • Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI’s solutions. • Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity. • Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs. • Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues. • Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.

• Build and maintain architectural standards, roadmaps, and reference models that guide enterprise-‑wide identity strategy. • Continuously evolve IAM architecture based on emerging technologies, business priorities, and industry innovation. • Lead proofs of concept to validate new capabilities and guide adoption of modern identity platforms. • Architect scalable, resilient IAM solutions using EntraID and the broader Microsoft identity ecosystem. • Define and govern identity patterns for workforce, partner, and service accounts across hybrid and multi‑cloud environments. • Establish architectural guardrails, reusable patterns, and reference architectures for identity services. • Partner closely with engineering, cloud, network, and cybersecurity teams to ensure solutions align with Zero Trust principles. • Advise senior leaders and business units, translating complex identity concepts into clear, actionable business value.