Role Description You independently manage the full lifecycle of consumer loan processing from application through funding, ensuring accuracy, timeliness, and compliance while delivering a strong member experience. You are a detail-oriented, dependable lending professional with strong judgment and communication skills, known for managing a high-volume pipeline, resolving complex issues, and maintaining high standards of quality and compliance. You take ownership of your work by proactively managing loan files, collaborating across teams, identifying risks or exceptions, and using critical thinking to drive solutions that support efficient processing and positive outcomes for members and partners. - Maintain and apply a thorough working knowledge of state and federal laws, regulations, and internal policies related to consumer lending and credit union compliance, including BSA/AML, OFAC, privacy requirements, and fraud/identity theft prevention practices relevant to the role. - Manage a high volume of inbound and outbound loan-related calls and messages while simultaneously progressing multiple loan applications; prioritize workload to meet established service levels, accuracy targets, and funding timelines. - Independently manage an active pipeline/portfolio of approximately 40–50 applications at any time (typically 75%+ vehicle-secured), ensuring proactive follow-up, timely condition clearing, accurate documentation, and end-to-end ownership through funding. - Perform quality control reviews to support loan funding and operational audits, ensuring files meet documentation standards, lien perfection requirements, and regulatory/policy guidelines; identify exceptions, and drive corrective action to mitigate risk. - Collect, analyze, and validate relevant financial and identity documentation (e.g., proof of income, stipulations, insurance, title/registration) to satisfy loan conditions; maintain effective member relationships by setting expectations and providing clear status updates. - Participate in all department functions to help achieve objectives. - Continuously develop yourself to solve problems and improve department performance. - Foster a positive work environment by actively listening to and responding to member and co-worker needs with a courteous and helpful attitude. - Analyze data, research, and collect documentation, and prepare loan documents with minimal errors. - Obtain and verify required Department of Motor Vehicles (DMV) documentation to properly record the credit union's lien on loan collateral. - Collaborate with peers across different departments to carry out key steps in the loan application process. - Conduct supportive tasks including email correspondence, answering emails and TEAM chat queries, conducting consumer loan fulfillment audits, providing assistance on escalated calls and branch emails. - Identify, investigate, and mitigate potential fraud, suspicious activity, and identity theft by recognizing red flags, validating documentation, applying due diligence standards, and escalating/referring cases in accordance with established procedures. - Apply critical thinking and continuous-improvement practices to reduce errors, streamline processing steps, and improve member and employee experience; recommend process enhancements and share best practices with peers. - Participate in video conferencing and online meetings while being comfortable in a virtual office culture. - Provide effective oral and written communication skills to aid other employees and proactively follow up on member inquiries and concerns via approved communication channels taking care to ensure proper grammar and a professional tone. - Provide exceptional customer service to Golden 1 members, dealerships, and outside finance companies. - Perform other tasks as assigned. Qualifications - H.S. Diploma or General Education Degree (GED) required - AA degree or some college preferred - 4+ years experience in a fast-paced lending or work environment with high loan processing volume with demonstrated ability to independently manage complex loan files, resolve escalations, and consistently meet quality, compliance, and productivity standards in a high-volume environment required Benefits - Market-competitive and internally equitable total rewards compensation package - Comprehensive compensation package - Well-being and work-life balance - Career development and growth - Rewards and recognition - Commitment to Diversity, Equity and Inclusion

• Communicate with various companies to obtain vendor information including, but not limited to, verification of employment, flood certificate, title commitment, and payoff information; verify vendor orders are completed and returned, and invoices are received and documented • Perform a thorough review and analysis of borrower’s credit, income, and assets as required by loan program before submitting the file to underwriting • Obtain a complete loan package before submitting to underwriting; verify all required documentation in the file is complete and accurate and identify any potential issues that may arise before submitting to underwriting (pre-underwrite) • Prepare a loan approval summary for missing documentation before submitting to underwriting for Loan Officer/Branch Manager to review; deliver completely documented file to the underwriter which is ready for approval or denial • Communicate directly with the customer in writing and by telephone to obtain missing documentation required for the loan as needed • Review loans for compliance within RESPA, TIL, HMDA, Reg. B, etc. (all mortgage related regulations) • Prepare proper disclosures and re-disclosures as required by regulations • Complete required loan submission, re-submission, and closing checklists • Manage pipeline within allotted turn times • Document all communication related to the loan application in the LOS system’s conversation log • Assist closing, secondary, and servicing to obtain documentation needed to clear outstanding suspense items for personal loans worked on and/or loans worked on from other transition team members • Performs such other duties as required. • Available to work varying hours and overtime if needed.

Role Description The Senior Loan Processor is responsible for providing customer service by obtaining necessary documentation to underwrite the loan and ordering third party documentation by communicating directly with the customer and/or loan officer. The Senior Loan Processor provides proper disclosures when required by applicable local, state, and federal regulations. Responsibilities - Perform a thorough review and analysis of borrower's credit, employment, income, and assets as required by the particular loan program before submitting to underwriting. - Assemble the complete loan package in proper order for underwriting. - Verify all required documentation (pre-underwrite) in the file. - Complete the required loan checklist. - Verify that an application is complete and accurate; and identify any potential issues that may arise in underwriting. - Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on those documents. - Communicate directly with the Loan Originator, customer, and underwriter to obtain initial and any missing documentation required to qualify for the loan. - Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures. - Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information. - Verify that vendor orders are complete, invoices received, and in the applicant's E-file. - Manage pipeline by completing and submitting reports within allotted turn-around times. - Assist set-up of loans. - Document all communication related to the loan application in the conversation log. - Train and help supervise new loan processors and other processing personnel. - Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from investors. Qualifications - High School Diploma or equivalent. - A minimum of 5 years' residential mortgage processing experience. - Working knowledge of RESPA regulations and general knowledge of all mortgage and consumer lending regulations, including but not limited to Regulation Z and Regulation B requirements, and loan documents, preferred. - Excellent math and analytical skills. - Excellent communication skills. - Ability to prioritize and meet deadlines. - Available to work varying hours and overtime if needed. - Encompass experience. Location Remote Job ID 3634621 Referral Bonus Artemis invites you to subscribe to our free Job Alerts and "The Hunt" Blog for free insights on hiring and career development. Artemis Referral Bonus - $500! If you know someone for this job, please join our Referral Bonus Program.

• Providing quality customer service by obtaining documentation necessary for loan underwriting • Ordering third-party documentation through direct communication with customers and/or Loan Officers • Performing a thorough review and analysis of borrowers’ credit, employment, income, and assets • Assembling the complete loan package in proper order for underwriting • Communicating directly with the Loan Originator, customer, and Underwriter to obtain documentation • Reviewing loans for compliance with all mortgage-related regulations • Communicating with third-party vendors to obtain property surveys, flood certifications, title commitments, and payoff information • Documenting all communication related to the loan application • Preparing and distributing required revised Loan Estimates and the initial Closing Disclosure • Available to work varying hours and overtime if needed