• Providing quality customer service by obtaining documentation necessary for loan underwriting • Ordering third-party documentation through direct communication with customers and/or Loan Officers • Performing a thorough review and analysis of borrowers’ credit, employment, income, and assets • Assembling the complete loan package in proper order for underwriting • Communicating directly with the Loan Originator, customer, and Underwriter to obtain documentation • Reviewing loans for compliance with all mortgage-related regulations • Communicating with third-party vendors to obtain property surveys, flood certifications, title commitments, and payoff information • Documenting all communication related to the loan application • Preparing and distributing required revised Loan Estimates and the initial Closing Disclosure • Available to work varying hours and overtime if needed

• Provide quality customer service by obtaining necessary documentation to underwrite the loan and orders third party documentation by communicating directly with the customer and/or Loan Officer. • Review and analyze borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting. • Assemble the complete loan package in proper order for underwriting. • Verify all required documentation (pre-underwrite) in the file. • Complete the required loan checklist. • Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on the documents. • Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information. • Manage pipeline by completing and submitting reports within allotted turn-around times. • Document all communication related to the loan application in the conversation log.

Role Description We are hiring a Remote Loan Processor to manage files from loan requests, pending requests, and unqualified requests. This role is integrated to help meet the growing need for individualized academic assistance for special needs students. The Remote Loan Processor will be responsible for ensuring all paperwork is complete, accurate, and moving on schedule, so loan officers and underwriters aren't stuck waiting on missing documents. Your efforts will help create a supportive and inclusive learning atmosphere that promotes the academic and social growth of all students. Key Role Responsibilities - Collection and reviewing of borrowers' required documents for completeness. - Customer verification and follow-up. - Keeping all files and loan documents organized and on track towards the final closing date. - Preventing missing or inconsistent records to avoid confusion or delays that could hold up underwriting. - Ensuring timely follow-up by communicating with internal departments and loan officers. - Keeping track of service history and open requests. - Supporting business processes that enhance service delivery. - Communicating with customers and loan officers about what is still needed. Qualifications - High school diploma or equivalent required; an associate's or bachelor's degree in a related field is preferred. - Prior experience working with children in a classroom setting, especially those with special needs, is highly desirable. - Comfortable handling a large number of files with different deadlines. - Detail-oriented and able to work independently in a remote setup while staying responsive to the team. - Excellent interpersonal skills for collaborating effectively with customers, loan officers, and other department staff. - Strong organizational and multi-tasking skills. - Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling, or related field. - Excellent written and verbal communication skills. - A patient, organized, and detail-oriented person who catches the smallest details. - Experience working with remote/distributed teams. - Excellent dispute resolution and problem-solving skills. - A good high-speed internet connection and a dedicated work area. - Independent, self-starting, and able to connect with a distant team. - Experience with Microsoft Office Suite, Google Workspace, and web-based business applications. Benefits - Impactful and competitive rewards. - Make a meaningful difference in the lives of students with special needs. - Be part of a team that values collaboration, creativity, and professional growth. - Enjoy the freedom to develop and implement teaching methods and lesson plans that best suit your students' needs.

Role Description Under the general supervision of the Processing Manager, the Loan Processor is tasked with completing one or more steps in the loan manufacturing process, which entails performing a variety of duties related to processing mortgage loan applications and mortgage loan documentation. Although individuals in this position generally will not interact directly with borrowers, they must view all internal and external interactions as an opportunity to provide a positive customer experience. - Maintain knowledge of all current conventional, USDA, bond, jumbo, FHA, and VA processing procedures issued by the company, investors, and government agencies. - Perform/order verifications of employment, tax transcripts, and other third-party verifications. - Order credit related documents such as credit supplements. - Obtain FHA/VA case numbers, CAIVRS, fraud reports, and other third-party items. - Communicate effectively on both internal and external interactions. - Organize documentation and perform required data entry to prepare applications for submission to underwriting. - Obtain and review preliminary title commitments and/or escrow instructions and perform related data entry. - Obtain and review hazard, flood, or other required insurances and perform related data entry. - Ensure compliance with investor/legal guidelines and directives. - Other duties as assigned. Qualifications - Processing experience preferred - High school diploma or equivalent required - Strong customer service skills required - Experience using Encompass preferred - Must possess strong mathematical and judgment skills - Must be detail-oriented, organized, and able to meet deadlines - Must comply with industry-related regulations, requirements, and state/federal laws - Ability to work independently to meet production and quality goals - Proficient with Microsoft Office suite Requirements - Extensive telephone usage. - Extensive oral and written communication required. - Regular use of computer mouse requires repetitive hand and wrist motion. - Essential functions must be performed during regularly scheduled business hours. Company Description Prosperity Home Mortgage, LLC is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service, or other non-merit based factors and characteristics protected by applicable federal, state, or local law.