Role Description Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible. What You’ll Be Doing - Providing friendly, professional support to customers via phone, email, and live chat - Resolving issues efficiently while taking full ownership of each case from start to finish - Listening carefully to understand concerns and delivering fair, practical solutions - Keeping up to date with products and policies to ensure accurate guidance and information is provided - Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements - Recognising customers who may need additional support and ensuring they receive the help they need Qualifications - Strong customer service experience, ideally within a call centre or financial services environment - Strong verbal and written communication skills, with the ability to explain information clearly and professionally - Sound judgement and confidence when managing complex or sensitive customer enquiries - Proven ability to handle a high volume of requests while maintaining accuracy and quality - Proactive attitude, with a strong focus on resolving issues at the first point of contact - Empathetic and curious nature, with a genuine passion for helping people - The ability to work independently while also contributing effectively within a fast-paced team environment Interview Process - Stage 1: First stage: 20-minute intro and values call with Talent Partner (Video call) - Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team Benefits - Private Healthcare including dental and opticians services through Vitality - Worldwide travel insurance through Vitality - Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) - Salary Sacrifice Pension Scheme up to 7% match - Octopus EV Salary Sacrifice Scheme - 28 days holiday (plus bank holidays) - Annual Learning and Wellbeing Budget - Enhanced Parental Leave - Cycle to Work Scheme - Season Ticket Loan - 6 free therapy sessions per year - Dog Friendly Offices - Free drinks and snacks in our offices

Role Description - First-Line-Support: Du bist die erste Stimme am Telefon für unsere Kunden und beantwortest Fragen rund um unser Portal. - E-Mail-Management: Du bearbeitest eingehende Anfragen strukturiert und zuverlässig. - Administration: Du unterstützt bei der Datenpflege und den Abläufen im Backend unseres Portals. Qualifications - Du bist freundlich, serviceorientiert und behältst auch bei höherem Aufkommen einen kühlen Kopf. - Du bist kommunikationsstark, arbeitest strukturiert und bringst bereits Erfahrung im Kundenservice oder im direkten Kundenkontakt mit. - E-Mail-Clients und Web-Portale sind für dich kein Neuland. - Du arbeitest gewissenhaft und eigenständig. - Erste Berufserfahrungen im Kundenservice sind wünschenswert aber keine Voraussetzung. - Du identifizierst dich mit unseren Werten: Dynamik, Feedbackkultur, Authentizität sowie Eigenverantwortung und Leistungsbereitschaft. Benefits - 100 % Homeoffice – arbeite flexibel von München aus oder von jedem anderen Ort in Deutschland. - Eine Teilzeitstelle in einem spannenden Umfeld, sowie einem herzlichen und smarten Team. - Viel Freiraum für deine eigenen Ideen und deren direkte Umsetzung. - Ein modernes Arbeitsumfeld mit digitalen Tools und kurzen Entscheidungswegen. - Zuschüsse zu deinem Fitnessprogramm und zum ÖPNV. - Regelmäßige legendäre Team-Events wie Sommerfeste und Weihnachtsfeiern. - Ein befristeter Einstieg mit der Option auf eine langfristige Verlängerung. Company Description mvn.energy ist bereits jetzt als einer der größten Energieberater Deutschlands aktiv. So stellen wir schon heute deutlich über 10.000 Energieausweise jährlich aus. Dabei setzen wir in allen Geschäftsbereichen auf konsequente Digitalisierung und effiziente Prozesse bei gleichzeitig hoher Beratungsqualität. Die Energieberatung ist für uns ein Wachstumsmarkt, den wir nun weiter durchdringen wollen. Dabei wird der Fokus auf ausgebaute Strukturen, neue Dienstleistungen und ein wachsendes Beratungsangebot gelegt. Bist du bereit, die Energiewende aus München für ganz Deutschland voranzutreiben? Dann haben wir genau die richtige Stelle für dich! Contact Information Wenn du Fragen zum Bewerbungsprozess oder zu der Stelle hast, wende dich gerne an jobs@moovin.de unter Verweis auf die entsprechende Stelle.

• Act as the direct supervisor for your team of 30 Assistants and 2 Specialists. You’ll host regular check-ins and one-on-ones to provide clear performance feedback, review metrics, and motivate the team to deliver empathetic, high-touch service • Partner directly with CS Shift Managers to monitor live phone queues and real-time communication channels. You will ensure your team is adhering to their schedules, managing breaks efficiently, and shifting resources to handle phone spikes as volume fluctuates • Work closely with the Print Quality Supervisor to stay fully aligned on technical guidelines, print limitations, and policy updates. You will ensure your team is accurately identifying root causes and cleanly prepping files for the processing team • Help manage the seasonal onboarding and nesting periods. You will work with your Specialists to answer day-to-day workflow questions, guide seasonal staff through common technical hurdles, and reinforce productivity and quality goals • Monitor team case data within Salesforce to identify recurring print, design, or order issue trends. You will surface these insights to leadership and produce regular performance updates that outline team coaching wins, quality metrics, and CSAT ratings • Stay present and available for your remote team via Slack and real-time channels. You will foster a culture of accountability, open communication, and high morale during our busiest peak periods • Step in personally to handle critical customer situations or highly complex print issues that require a supervisor's authority. You will work directly with the customer to resolve the problem smoothly while turning unique edge cases into learning opportunities for the broader team

• Monitor and respond to email inquiries. • Answer questions and resolve issues in real-time via online chat. • Answer calls and phone customers to provide live support when necessary. • Provide Tech Support help when troubleshooting the oven or App. • Educate customers around all aspects of our service and product. • Use Zendesk and other CRM software to maintain records of customer interactions. • Document common trends to detect underlying problems and update customer-facing product manuals and assets for better customer self-help. • Share perspective on trending topics to the business and engineering teams to help improve our product and services. • Maintaining high customer satisfaction. • Have fun! We want our customers to feel like they are truly a part of the Tovala family. A family that supports, solves problems, educates and celebrates together while sharing the goodness of eating better.