Spend is the fuel to help your company deliver performance, profitability, and purpose!
Senior Customer Value Manager
Location
Ohio
Posted
2 days ago
Salary
$127K - $144.3K / year
Seniority
Senior
Job Description
Senior Customer Value Manager
Coupa Software
• Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives • Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership • Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references. • Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth. • Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving
Job Requirements
- 6 Years P2P and/or S2C domain expertise
- Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from S2C SaaS software/solutions
- Ability to collaborate naturally and incorporate big-picture, “win-win” negotiation skills
- Perseverance in both challenging and recurring situations
- An entrepreneurial mindset, focusing on outcome-based problem solving
- Solid organizational, interpersonal and data analytics skills
- Ability to develop and maintain executive relationships and incorporate associated influencing strategies
- Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams.
- Minimum Bachelor’s degree required – Master’s degree is preferred
- Candidate need to physically reside in Eastern US (preferably east of Mississippi river)
- Flexibility to travel up to 40%
Benefits
- Health insurance
- Retirement plans
- Professional development opportunities
- Flexible work arrangements
- Paid time off
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
• Provide member-centered, evidence-based model of care across multiple products • Responsible for ensuring a smooth and safe transition for members between various care settings • Assess individual care goals, coordinate medical and supportive services, and connect members with community resources • Perform other duties as assigned
• Nurse liaison who coordinates care and communicates pertinent medical information among the Injured Worker, the Insured, and the Carrier to facilitate appropriate treatment, successful rehabilitation, and return to work. • Delivers efficient, cost-effective communication for work injuries, MVAs, liability claims, LTD/STD, and other referred services. • This is a remote, field-based role that involves regular local travel of up to 2 hours in your region. • Follow all policies/procedures in the Case Management (CM) plan; retain accountability for the CM process. • Accept referrals as assigned by the Director of Case Management. • Make initial contacts per CM plan; schedule initial assessment; obtain date of next physician appointment. • Confirm assignment with referral source; clarify special handling instructions. • Build professional relationships with clients; treat claimants with dignity. • After physician appointments, contact Carrier and Insured per protocol; maintain ongoing communication with Injured Worker, Insured, and Carrier. • Record data and billing in CaseAnyplace; submit timely monthly reports (Preliminary, Initial, Progress, Closing). • Attend physician appointments; obtain diagnosis, prognosis, treatment plan, rehab length, estimated RTW (modified/regular duty), and MMI/Full Recovery as appropriate. • Refer to Vocational Counselor for job analyses (modified/regular duty) when appropriate and approved by Carrier. • Recommend IME physicians; coordinate and attend IMEs. • Coordinate transportation as needed. • Provide translation as needed (for bilingual nurses). • Monitor treatment plan; attend therapy sessions when appropriate; maintain contact with therapists for updates. • Request transfer of files to Vocational Counselor when appropriate (LMS, Voc Rehab). • Assist Carrier/Insured with RTW planning (modified or regular duty). • Provide information to Defense Attorneys as appropriate. • Promote teamwork with all staff members. • Maximize accurate, appropriate billable hours per monthly target (8 hrs/day). • Maintain licensure/certifications; complete required annual training on time. • Perform additional professional duties as assigned. • Retain responsibility for tasks delegated to non-clinical staff.
Werkstudent Projektmanager KI-Startup
dreifach.aiDie GenAI-Expert:innen für die Versicherungswirtschaft 🚀
• Zusammenarbeit mit ausgewählten, unternehmerischen Maklern • Begleitung unserer Kunden bei der Einführung einer KI-Software • Regelmäßiges Monitoring der Erfolge unserer Software • Unterstützung bei der Entwicklung KI-gestützter Vertriebskampagnen • Organisation und Leitung wichtiger Termine rund um die Kundenbeziehung • Unterstützung bei der Weiterentwicklung des Geschäftsmodells => du sollst nicht nur eine passive Rolle bei der Gestaltung einnehmen
Senior Service Manager – Health & Wellbeing
Catch22Our work builds a better society - one where everyone has good people around them, a purpose, and a good place to live.
• Provide operational leadership across children and young people’s services • Ensure services are safe, high quality, financially sustainable, and focused on delivering meaningful outcomes • Maintain strong oversight of performance, safeguarding, quality, compliance, finance, and people management




