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Coupa Software

Spend is the fuel to help your company deliver performance, profitability, and purpose!

Senior Customer Value Manager

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

Ohio

Posted

2 days ago

Salary

$127K - $144.3K / year

Seniority

Senior

Bachelor Degree6 yrs expEnglish

Job Description

Senior Customer Value Manager

Coupa Software

• Establish your role as trusted advisor to the customer by bringing strategic direction and providing strong internal advocacy on behalf of your customers • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business objectives • Collaborate across the Coupa ecosystem to drive GRR and NRR, ensuring customers are achieving the defined business outcomes, realizing value and expanding their Coupa partnership • Develop customers into advocates by creating opportunities to showcase success via events, webinars, case studies, and analyst references. • Strengthen Coupa’s market presence by fostering relationships that generate references, peer-to-peer influence, and NPS growth. • Build Tomorrow Together by developing and sharing best practices, challenging the “status quo” and providing feedback to ensure Customer Value Management is continuously improving

Job Requirements

  • 6 Years P2P and/or S2C domain expertise
  • Preferred candidates will have customer / client management experience, either via consulting/BPO experience or from S2C SaaS software/solutions
  • Ability to collaborate naturally and incorporate big-picture, “win-win” negotiation skills
  • Perseverance in both challenging and recurring situations
  • An entrepreneurial mindset, focusing on outcome-based problem solving
  • Solid organizational, interpersonal and data analytics skills
  • Ability to develop and maintain executive relationships and incorporate associated influencing strategies
  • Project management skills, including managing disparate, cross-functional teams across internal, customer and 3rd party teams.
  • Minimum Bachelor’s degree required – Master’s degree is preferred
  • Candidate need to physically reside in Eastern US (preferably east of Mississippi river)
  • Flexibility to travel up to 40%

Benefits

  • Health insurance
  • Retirement plans
  • Professional development opportunities
  • Flexible work arrangements
  • Paid time off

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