Title: Senior Manager, ECM Policy & Portfolio Analytics Location: San Francisco; Wilmington Job Description: San Francisco; Wilmington Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B. We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people. About the Role: We're seeking a data-driven and hands-on Manager / Sr Manager on our Card Credit Risk team to drive a variety of portfolio analytics and policy design initiatives. In this role, you'll work on policies like overlimit authorizations, payment holds, and suspensions. You will use a combination of internal and external data, along with business judgement and strategic thinking, to develop new policies and enhance existing ones. You will also track portfolio performance and surface insights for us to better manage existing customer accounts. You will partner with the business, product, and other partner teams to deliver holistic and integrated business outcomes. Your work will enhance portfolio performance, advance our ability to competitively serve customers, and ensure predictable and strong returns from our Card product. This role will be based in our Wilmington or San Francisco office in a hybrid capacity. What You’ll Do: - Develop and enhance policies such as overlimit authorizations, payment holds, and suspension policies - Provide credit-risk support for product/marketing portfolio initiatives (Balance transfer or promotional offers, retention / graduation, etc) - Partner with product to use payment alerts, digital collections UX, and other levers to enhance on-time payment rates and encourage curing from delinquency - Partner with operations on testing/optimizing payment programs, hardships, etc - Develop and support strategic business initiatives such as migration of our legacy card product to our next generation cards - Ongoing portfolio monitoring of policy actions and outcomes What We Look For: - 3-6 years of experience in consumer finance, consulting, or other data-driven backgrounds - Experience with credit and analytics, particularly in a credit card policy context - Strong analytical skills with the ability to translate data into clear, strategic recommendations - Strong proficiency in SQL, Excel, and Python - Familiarity with LLMs and AI-enabled innovation - The ability to identify and articulate the business intuition in the data What We Offer You: - Competitive salary and stock option plan - Paid coverage of medical, dental and vision insurance - Flexible PTO - Competitive 401(k) - Opportunities for professional growth and development - Paid parental leave - Health & wellness initiatives We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.

Title: Technical Support Manager Location: Lansdale United States Job Description: Travel: For local or hybrid candidates, infrequent travel may be required, typically fewer than two times per year. For remote candidates, up to 25% travel to Headquarters in Lansdale, PA may be required as needed to support onsite collaboration with the team. About Keystone Technologies: Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy." Who We Are: Were not your typical lighting company and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first whether thats our customers, partners, or each other. If youre passionate about growing, collaborating, and making a difference, youll feel right at home here. Our Core Values - Wow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations. - Grow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isnt just about achieving more; its about evolving personally and professionally, transforming at every opportunity. - Do Right: Its not just good ethics to do the right thing; its good business. We uphold the highest integrity, and we do the right thing even when its hard. Why? Because trust is our most important currency. - Value People: We come from a range of backgrounds, affiliations, and experiences. We honor everybodys story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive. - Challenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments. What we offer: Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities. The Opportunity: The Technical Support Manager plays an integral role in serving our customers to fulfill our Light Made Easy promise. This position oversees the Technical Support team to regulate the workload for customer, rep, and sales team inquiries involving support for specifications, wiring, troubleshooting, and handling field issues. Your Impact: - Manage Technical Support team to provide adequate phone and email support coverage, such that all requests are resolved or escalated in a timely and effective manner - Ensure training of new hires and existing team members regarding Technical Support processes and product knowledge - Collaborate with cross-functional teams as needed to ensure solutions are thoughtful, well-rounded, efficient, and aligned with business and customer needs - Develop and maintain reporting metrics/dashboards - Facilitate negotiations for field labor and material claims - Grow the team by shaping the right structure, setting up and upholding practical standard operating procedures, cultivating a positive culture, and creating an environment where people can do their best work - Receive inbound technical-related phone calls and emails and walk customers through the necessary steps to find a resolution What you bring: - Bachelors degree in engineering, business, or related field preferred; equivalent work experience will also be considered - 3+ years of experience managing and developing technical teams required, preferably in lighting - Adequate tenure in customer relations, technical support, and/or call center management roles - Demonstrated ability to thoughtfully manage and develop technical teams - Ability to build rapport and maintain positive working relationships - Exceptional client/customer engagement skills - Advanced organizational skills and keen attention to detail - Strong computer literacy and proficiency in Microsoft Office applications - Effective listening and problem-solving skills - Excellent project management skills - Understanding of technical products (electrical and lighting related product knowledge preferred) - Uphold and implement Keystones Core Values, consistently aligning actions and decisions that reflect the core principles Please note that we do not accept unsolicited resumes from recruiters or employment agencies.

Role Description The Senior Manager, Ship People & Culture (P&C) Operations provides day-to-day operational leadership for core HR functions onboard Mercy Ships vessels. Reporting directly to the Senior Director of Ship P&C Operations, this role ensures consistent, high-quality delivery of business-as-usual P&C services by supervising Ship P&C Directors and P&C Support Specialists and maintaining operational standards across both ships. This role is intentionally operational, not strategic. The Senior Manager is responsible for executing core HR practices, including: - Crew relations - Disciplinary processes - Policy application - Workforce administration - Coordination with ship leadership The Senior Manager partners with the Senior Director of Ship P&C Operations and the P&C Transformation Partner during organizational improvements, policy updates, and system rollouts. While the Senior Director leads strategy and transformation, the Senior Manager ensures that changes are implemented effectively and embedded into daily practice at the ship level. This role supports a multi-status workforce (volunteers and employees) within a faith-based, international NGO and acts as the operational bridge between shipboard P&C teams and shore-based leadership. Strong HR generalist expertise, sound judgment, and the ability to operate within a maritime-informed context are essential. The role must be based in either Africa or Europe so as to be close to the same time zone as our ships and on-ship teams and be willing to travel up to 40% of the year. *Compensation range for this position is $90,000- $95,000 **Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire. This is a full time, REMOTE position. Qualifications - Strong leadership and people management skills, with experience supervising managers and multi-location operational teams. (Required) - Demonstrated expertise in core HR/People operations, including case management, crew/employee relations, policy application, and day-to-day workforce administration. (Required) - Ability to lead within a multicultural, international, faith-based NGO environment. (Required) - Strong communication, collaboration, and conflict-resolution skills. (Required) - Ability to partner effectively on change initiatives, supporting adoption and implementation at the operational level rather than leading transformation design. (Required) - High cultural intelligence and emotional maturity; ability to navigate sensitive interpersonal situations with grace. (Required) - Familiarity with HRIS systems and process-oriented workflow management. (Required) - Ability to operate effectively within a maritime or remote-operating context, or to quickly develop working knowledge of shipboard environments and constraints. (Required) Requirements - Bachelor’s degree in Human Resources, Organizational Leadership, Business, or a related field. (Preferred) - 5–7 years of progressively responsible experience in HR, People Operations, and/or volunteer program management, with demonstrated competence in daily HR operations. (Required) - Strong leadership and people management skills, with demonstrated experience supervising Managers and multi-location or remote-working teams. (Required) - Experience in nonprofit, NGO, mission-based, international, or volunteer-reliant settings. (Preferred) - Experience in maritime, remote, or highly regulated operational environments. (Preferred) - Or equivalent combination of experience and education. - HR certification (SHRM-CP/SHRM-SCP, HRCI-PHR/SPHR, CIPD, etc.). (Preferred) - Training in conflict resolution, mediation, or cross-cultural leadership. (Preferred) Benefits - Opportunity to contribute to a mission with eternal significance. - Full-time, remote position. - Competitive compensation range.

Title: Contract Manager - Integrated Revenue Collection Services Location: London England GB Job Description: Hybrid About Indra Group UK & Ireland Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2025 financial year, Indra achieved revenue of €5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enable us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. About the Project Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centers, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London. Role Overview We are seeking an experienced Senior Contract Manager to lead the contractual management of a major UK-based project with a local client, focused on ticketing and revenue collection services, managing complex commercial arrangements within a regulated public-sector environment. The role will be based in London and will operate locally with the project team, while functionally reporting to and being fully integrated within Indra’s Transport Contract Management team, managed from Madrid. Key Responsibilities - Lead and manage contracts related to revenue collection services and ticketing/fare systems, ensuring full compliance with contractual obligations and UK regulatory requirements. - Support the re-procurement process, including contract drafting, evaluation, and negotiation with suppliers. - Manage contract variations, amendments, and negotiations, ensuring all changes are robustly formalised. - Ensure alignment with contract governance standards, identifying and managing contractual risks and non-compliance. - Oversee commercial relationships with service providers, including operators of ticketing, fare collection, and associated systems. - Review contractual documentation in coordination with Legal and Procurement, providing guidance to project leadership. - Manage payment mechanisms, service performance regimes, SLAs, KPIs, and incentive/penalty frameworks. - Assess and manage claims, variations, and disputes arising during contract execution. - Develop and maintain contract management strategies and performance monitoring frameworks. - Monitor supplier performance and lead improvement plans to ensure service quality and compliance. - Ensure continuous alignment and reporting to the central Contract Management function in Madrid, following Indra standards, tools, and governance processes. Requirements - Minimum 7–10 years’ experience in contract management within complex service environments (transport, ticketing systems, ITS, or similar). - Bachelor’s Degree (or equivalent) in Engineering, Business Administration, Law, Quantity Surveying, or related discipline. - Proven experience in public procurement processes and contract management in the UK or similar regulated environments. - Experience in service-based contracts (preferably including ticketing, revenue collection, IT systems, or managed services). - Strong skills in claims management, contract administration, and commercial negotiation. - Experience defining and managing SLAs, KPIs, and performance-based contracts. - Excellent stakeholder management skills, particularly in multi-party environments (client, operator, suppliers). - Strong communication skills, including reporting and executive-level presentations. - Experience with contract management systems (e.g., CEMAR, ASITE, ACONEX or similar) is desirable. - Fluent English required; Spanish is a plus. Benefits - Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days). - Pension – 4% employee and 4% employer. - Private medical insurance (including dental & optical). - Life assurance. - Income protection. - Employee assistance programs. - Flexible/remote working options. - Charitable initiatives. - Social events (formal & informal). - Learning and development programs. - Innovative & collaborative work environment. Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.