Social Media & Community Lead
Location
France
Posted
20 hours ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Social Media & Community Lead
Bybit
Role Description - Lead as Social Media & Community COE to the regional team, defining the regional strategy, governance, and operating framework across all social and community channels. - Establish scalable frameworks, playbooks, and best practices that enable regional teams to execute consistent, high-quality social and community initiatives. - Own the collection, consolidation, and analysis of community feedback, social listening, and customer sentiment, translating insights into actionable recommendations for business stakeholders. - Build and strengthen brand trust by developing community engagement strategies and supporting reputation management initiatives across key markets. - Partner with Product, Marketing, PR, Customer Experience, and Regional teams to ensure community insights are embedded into product launches, campaigns, and customer communications. - Train and enable regional teams through coaching, knowledge sharing, toolkits, and campaign frameworks to improve execution quality and operational maturity. - Define performance metrics and reporting frameworks to measure community health, engagement, sentiment, and social media effectiveness across regions. - Continuously identify opportunities to optimise processes, tools, governance, and resource allocation between global and regional teams. Qualifications - 6+ years of experience in social media, community management, digital marketing, or brand strategy within a fast-paced, digital-first organisation. - Proven experience leading regional or global social media and community functions across multiple markets. - Strong understanding of social listening, community engagement, customer sentiment analysis, and online reputation management. - Experience developing scalable frameworks, governance models, playbooks, and operational standards. - Strong stakeholder management skills with the ability to influence cross-functional teams and senior leadership. - Excellent analytical, communication, and presentation skills, with the ability to translate community insights into business recommendations. Profile - Strategic thinker who understands how social media and community contribute to brand, product, and business growth. - Passionate about customer engagement and building trusted communities. - Highly collaborative, with the ability to influence without direct authority across global and regional teams. - Data-driven, commercially minded, and comfortable making decisions based on customer insights and performance metrics. - Thrives in a fast-paced, high-growth environment and enjoys building scalable functions from the ground up. Benefits - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path.
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