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Boldr

Helping Companies Build Global Teams Through Ethical Outsourcing

Social Media Customer Advocate – Influencer

Social Media ManagerSocial Media ManagerFull TimeRemoteMid LevelTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

1 day ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Social Media Customer Advocate – Influencer

Boldr

• As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. • Monitor and actively engage with customer inquiries and comments on Tractive's social media channels. • Respond to customer inquiries promptly, providing accurate information and resolutions. • Build and maintain positive relationships with customers through social media interactions. • Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism. • Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction. • Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues. • Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base. • Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization. • Advocate for improvements in our products and services based on social media feedback. • Adhere to company guidelines and policies when representing Tractive on social media platforms.

Job Requirements

  • Curious and authentic, just like us! #beboldr
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction
  • Bachelor's degree in marketing or any field related.
  • Minimum of 2-3 years of experience in customer support, with a focus on social media management.
  • Strong understanding of various social media platforms and their best practices.
  • Previous experience with social media support tools is preferred.
  • Excellent written communication skills, with the ability to craft engaging and concise responses.
  • Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
  • Familiarity with pet-related products or services is a plus.
  • Ability to work in a fast-paced and dynamic environment.
  • Passion for pets and an understanding of their needs.

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