• As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. • Monitor and actively engage with customer inquiries and comments on Tractive's social media channels. • Respond to customer inquiries promptly, providing accurate information and resolutions. • Build and maintain positive relationships with customers through social media interactions. • Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism. • Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction. • Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues. • Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base. • Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization. • Advocate for improvements in our products and services based on social media feedback. • Adhere to company guidelines and policies when representing Tractive on social media platforms.

• As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. • Monitor and actively engage with customer inquiries and comments on Tractive's social media channels, including but not limited to Facebook, Twitter, Instagram, and YouTube. • Respond to customer inquiries promptly, providing accurate information and resolutions. • Build and maintain positive relationships with customers through social media interactions. • Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism. • Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction. • Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues. • Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base. • Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization. • Advocate for improvements in our products and services based on social media feedback. • Adhere to company guidelines and policies when representing Tractive on social media platforms.

• Create engaging content showcasing members, coaches, workouts, and the community • Collaborate with team members to enhance content strategies • Participate in community-related activities to promote brand engagement

Role Description Wir suchen Studenten*innen oder Bewerber*innen mit pädagogischen Erfahrungen und guten Computerkenntnissen in Word, PowerPoint und Internet für Kinder-Computerkurse online, mit Kindern zwischen 8 und 11 Jahren. - Durchführung von selbstständigen Computerkursen online für 8 bis 11-jährige Kinder. - Die Kurse beinhalten: - Computergrundlagen - Schreiben und Gestalten mit Word - Präsentationen mit PowerPoint - Internetführerschein - Gestalten mit Word und Paint - Nutzung von Excel (Rechnen und Tabellen) - Die Kurse finden nachmittags statt. - Flexible Zeiteinteilung, da es sich um einen Nebenjob handelt. Qualifications - Studium in Lehramt, Soziale Arbeit, Pädagogik oder einem ähnlichen Studiengang. - Ein gutes Einfühlungsvermögen für Grundschulkinder. - Grundlegende Kenntnisse der üblichen Computer-Apps. Requirements - Bereitschaft zur Einarbeitung in unsere Schulungskonzepte. - Fähigkeit, in Kleingruppen bis max. 6 Kindern zu arbeiten. Benefits - Gewinnbringende Erfahrung für die weitere berufliche Zukunft. - Einblicke in medienpädagogische Umsetzungen in der digitalen Welt. - Viel Spaß mit den Kindern am Computer.