Role Description Your project: Hily. It is a dating app that allows users to be truly themselves and enjoy dating as they are. On Hily, users become part of a community where people find genuine connections and meaningful relationships. The app ranks among the Top 5 dating apps in the U.S. by downloads, competing with market leaders such as Tinder and Bumble. Hily today: - 40M users - 1.5B likes sent - 50M+ matches annually You will: - Build and optimize payment routing across PSPs/MIDs and test scenarios (fallback, cascading, smart routing) across main products. - Raise approval rate across all geos and products, and scale billing to handle new volume. - Find LTV growth points through billing: billing models, retry logic, pricing, etc. - Analyze cohorts and the impact of billing on retention. - Launch and manage MIDs, and build the legal entity structure for different products and geos. - Work with descriptors, MCC, and risk profiles, and manage relationships with providers, acquirers, and banks. - Connect billing to new products and funnels, and quickly spin up new MIDs to support scaling. - Set up payments for different business models (subscription/one-off/hybrid). - Control key metrics (approval rate, chargeback rate, refund rate, VAMP/fraud indicators) and build an alerting system. - Reduce chargebacks and fraud without losing revenue. - Run billing projects end-to-end and sync with marketing, product, and finance. - Prioritize the work that delivers business results. Qualifications - 3+ years in a similar role in a subscription business. - Hands-on experience with payment systems and payment orchestration platforms. - Solid understanding of subscription economics and how to work with LTV. - Experience with MIDs, billing models, and antifraud. - Strong billing analytics: metrics, cohorts, and impact on LTV/retention, plus full-cycle chargeback and dispute management experience (alerts, reason codes, scheme programs). - Data-driven decision-making and ability to balance revenue growth against risk. - High ownership and proactivity — sees opportunities and acts, does not wait for tasks. - English at Upper-Intermediate or higher. Requirements - Hands-on rule-setting in antifraud tools. - Knowledge of card-scheme dispute programs (Visa VDMP/VFMP, Mastercard ECM). - Comfort with BI tools (Tableau, Superset, Looker) and writing technical requirements for developers. - Experience running A/B tests. - Effective use of AI tools in day-to-day work. Benefits - Remote-first setup, modern offices with activities, and all the equipment you need, plus compensation to set up your remote workplace. - Fair pay with regular reviews; after probation, compensation for education and English courses, Online Speaking Club, online library, and course access. - Medical insurance coverage, psychologist consultations, unlimited paid sick days, and 31 paid vacation days/year (incl. public holidays). - Corporate events, team-building activities, and paid participation in sports competitions.

Role Description Wir besetzen aktuell eine Rolle als Licensing Manager bei einem führenden Anbieter von IT-Infrastruktur und Managed-Services in Österreich. In dieser Position wirst du ein Portfolio unterschiedlicher Lizenzpartner managen, Lizenzierungsempfehlungen erarbeiten und als zentrale Schnittstelle zwischen Kunden, Technik-Teams und internationalen Software-Lieferanten fungieren. Dein Fokus liegt dabei auf der proaktiven Beratung, der Koordination von Partnerprogrammen sowie dem gesamten Prozessmanagement im Lizenzbereich. Qualifications - Mehrjährige Berufserfahrung im Lizenz-, Partner- oder Sales-Management im IT-/Softwareumfeld. - Eine abgeschlossene Fachausbildung (technisch, IT-affin oder betriebswirtschaftlich). - Ausgeprägte technische Affinität und fundiertes Interesse an modernen IT-Systemen. - Proaktive und serviceorientierte Kommunikation gegenüber Kollegen und Kunden. - Versierter Umgang mit Microsoft-Produkten und deren Lizenzportalen. - Praxiserfahrung in der Administration und Nutzung diverser Hersteller-Lizenzportale. - Bereitschaft zur kontinuierlichen Weiterbildung und Zertifizierung im Microsoft Licensing. - Sicherer Umgang mit ERP-Systemen (z.B. BMD) für Prozessdokumentation und Auftragsabwicklung. - Verhandlungssichere Deutschkenntnisse für Kommunikation und Dokumentation. Requirements - Als zentrale Schnittstelle zwischen Kunden, internen Technik-Teams und internationalen Software-Lieferanten agieren. - Das gesamte Prozessmanagement im Lizenzbereich verantworten, von der Beratung bis zur Implementierung. - Maßgeschneiderte Lizenzierungsempfehlungen entwickeln und bestehende Modelle zur Kundenoptimierung anpassen. - Partnerprogramme koordinieren und Beziehungen zu Softwareherstellern pflegen, um Marktentwicklungen zu verfolgen. - Lizenzbestellungen bearbeiten und relevante Lizenzportale administrieren. - Proaktive Beratung bei Lizenzanfragen für interne und externe Stakeholder bieten. - Neue Lizenzierungsmöglichkeiten identifizieren und Dienstleistungen weiterentwickeln. - Prozesse und Vereinbarungen transparent und nachvollziehbar dokumentieren. - Interne Schulungen zum Lizenzmanagement durchführen. Benefits - Attraktives Gehalt bis 70.000 €, ggf. verhandelbar. - Optionaler Firmenwagen. - Bike-Leasing für ein topmodernes Firmenrad. - Möglichkeit zur 4-Tage-Woche (nach Absprache mit dem Teamleiter). - Sportzuschuss für Fitnessstudio, Alpenverein oder Sportvereine. - Flexibles Remote Setup mit viel Raum für individuelle Flexibilität & hohe Mitarbeiterzufriedenheit. - Vielfältige Weiterbildungs- und Zertifizierungsmöglichkeiten. Remote Work Policy In dieser Rolle arbeitest du vollständig remote aus Österreich. Solltest du für diese Rolle umziehen oder reisen, werden deine Relocation- bzw. Reisekosten selbstverständlich übernommen. Next Steps Wenn Du Dich hier bewirbst, dann schicken wir Dir zusätzliche Infos zum Unternehmen, zur Rolle und zum Gehalt, um Deinen Entscheidungsprozess zu unterstützen. Wenn Du weiterhin interessiert bist, laden wir Dich zu einem ersten Gespräch ein.

• Own and drive Problem Management activities for the SailPoint IdentityIQ platform, ensuring timely identification and resolution of recurring issues. • Perform in-depth Root Cause Analysis (RCA) for complex incidents and implement sustainable corrective actions. • Investigate and resolve issues related to identity lifecycle processes, provisioning, workflows, certifications, roles, entitlements, and integrations. • Analyze application logs, database records, scheduled tasks, and system processes to identify root causes and performance bottlenecks. • Troubleshoot and optimize platform stability, performance, data quality, and operational reliability. • Collaborate with SailPoint L3 Support, application owners, infrastructure teams, and external vendors to resolve technical issues. • Support continuous improvement initiatives to reduce incident recurrence and improve service resilience. • Maintain technical documentation, knowledge articles, and operational procedures. • Contribute to change, release, and operational activities under the guidance of the System Lead.

Role Description We're looking for an End User Computing Manager to build and improve the workplace technology environment across EMCD. We need proactive and hands-on, who can own employee devices, corporate accounts, SaaS access, IAM, asset management, onboarding/offboarding automation, and the overall digital employee experience. You'll work closely with Security, IT, vendors, and business teams to make sure employees have secure, reliable, and convenient access to the tools they need. - Own and improve the end-user technology environment: laptops, mobile devices, corporate accounts, SaaS access, Google Workspace, Slack - Manage IAM, SSO, access policies, and secure access to key SaaS applications - Build and automate onboarding/offboarding workflows, including account provisioning and access revocation - Manage endpoint security and device lifecycle across remote and distributed teams - Maintain asset management processes: hardware inventory, regular reviews, lifecycle replacement - Oversee Service Desk and support operations, ensuring fast and high-quality issue resolution - Manage vendors, SaaS providers, licenses, and contracts to avoid unused or overlapping tools - Standardize EUC processes across the company and drive self-service, automation, and zero-touch provisioning Qualifications - 7+ years in IT, including 3–5 years in End User Computing, Workplace Technology, IT Support Management, Client Services, or Desktop Engineering - Strong hands-on experience with Google Workspace and Slack administration - Experience with IAM, SSO, IdP, access management - Experience with MDM / UEM tools such as Jamf, Google Endpoint Management, Workspace ONE, or similar - Understanding of endpoint operating systems: macOS, Windows, mobile platforms - Experience with ITSM processes and tools: incident, asset, change management; Jira Service Management, ServiceNow, or similar - Ability to work with vendors and managed service providers - Proactive approach to identify problems and improve processes Requirements - Nice to have: Certifications: Google Workspace Administrator, ITIL v4, Jamf Certified, PMP, or similar - Experience with self-service portals, Slack bots, or automated IT workflows - Experience standardizing user environments during M&A or company scaling Benefits - Fully remote work from anywhere in the world - Flexible working hours focused on results - 20 working days of vacation + 12 additional bonus days - Paid sick leave with no bureaucracy - Compensation for courses, certifications, and training programs - Real ownership of workplace technology in a fast-growing crypto ecosystem