• Answering technical questions received by phone, letter, e mail and fax in respect of designated products in an accurate, confident and professional manner. • Complying with the specific Working Practices as agreed with clients • Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed ProPharma SOPs and WPs. • Translating English documents into the target language or vice versa, and delivering these translated responses either on the phone or in writing and quality checking these. • Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence. • Logging all enquiries in an accurate, comprehensive and timely fashion • Managing confidential information in line with Data Privacy regulations • Maintaining awareness of, and ensuring compliance with, the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry. • Performing quality checks on Adverse Events, Product Quality Complaints, correspondence to ensure accuracy in all areas of the job.

• Accurately transcribe audio content into text. • Ensure high levels of accuracy, grammar, and punctuation. • Adhere to specific style guides and formatting requirements. • Manage workload and meet deadlines consistently.

Role Description Welo Data is looking for experienced quality reviewers to join a high-profile AI training data project in collaboration with one of the world’s leading voice AI platforms. As a Verifier, you will play a critical role in shaping the way AI understands and interacts with people globally by ensuring transcription accuracy and compliance with quality standards. - Review short audio transcriptions (~5 seconds) for accuracy and adherence to guidelines. - Approve accurate transcriptions or reject those requiring correction with clear, actionable feedback. - Identify and correct errors in punctuation, formatting, and style-guide application. - Support Analysts through constructive feedback to enhance overall quality. - Flag recurring issues to the project lead for resolution. Qualifications - Fluency: Native or near-native fluency in English. - Language Skills: Exceptional written skills with expert-level command of grammar, punctuation, and style. - Experience: Prior experience in quality review, editing, transcription QA, or related fields. - Attention to Detail: Strong critical eye for subtle errors in formatting and adherence to guidelines. - Technical Setup: A reliable computer, high-quality headphones, and stable internet connection. - Constructive Feedback Skills: Ability to provide clear, professional written feedback. - Commitment to Learning: Familiarity with annotation or linguistic QA tools is advantageous but not required. - Availability to commit 10–20 hours per week for up to 6 weeks. Requirements - Start Date: ASAP - Duration: 6 weeks, with the possibility of extension. - Job Type: Freelance. - Location: Remote (must be located in Singapore). - Language: English. - Pay Rate: $25.19/hour. Benefits - Join Welo Data to be part of an impactful project that helps make AI more culturally relevant and inclusive.

• Review scales administered by raters to confirm standardized assessment practices • Evaluate assessment quality • Engage in live discussions with raters to provide guidance on methodology and scoring techniques • Support rater performance through functional assessments (e.g., mock interviews) • Participate in all required orientation, training, and calibration activities • Review case data and prepare for rater discussions, ensuring all relevant documents and scale items are available • Conduct live interactions with raters to provide feedback and guidance on assessment methodology and scoring • Complete assigned tasks and rater interactions according to schedule