• Lead and develop a team of Customer Solutions Guides • Ensure exceptional customer experiences through escalation management and operational excellence • Monitor individual and team performance against KPIs • Oversee daily operations of the Customer Solutions team • Provide leadership for complex customer escalations • Develop technical expertise and customer service capabilities of team members • Partner with internal stakeholders to resolve systemic customer issues • Analyze customer trends and operational data for continuous improvement

• Lead and manage a team of at least 10-15 analysts or editors, providing guidance, support, and coaching to foster a high-performing and collaborative work environment • Set clear performance expectations and goals for team members and ensure they have the necessary resources and training to meet them • Monitor team performance and provide regular feedback, recognizing achievements and addressing areas of improvement in a constructive manner • Serve as a point of escalation for resolving complex issues and conflicts, working closely with team members to find timely and effective solutions • Collaborate with the team manager to ensure smooth coordination and alignment of goals and objectives • Conduct regular team meetings and performance reviews to assess progress, address challenges, and identify opportunities for growth and development

• Lead a team of Absence Management Case Managers • Provide direction to team members by setting objectives, communicating progress, and holding staff accountable • Assist staff with career development and career progression • Collaborate with internal business partners including Short Term Disability, Long Term Disability, Service, Sales and Account Management, Group Quality Management, and other areas within the Company • Review and analyze daily, weekly, and monthly reports on team productivity • Mentor, coach, supervise and develop talent of direct reports • Use data and analytics to improve or change business process/procedures and team outcomes

Seasonal Healthcare Team Lead – Remote Location: Remote, United States (listed under Austin, Texas) Employment Type: Seasonal, Full-time Work Arrangement: Remote (hybrid as needed based on business needs) Salary: USD $22.00–$23.00 per hour Job Description: At TTEC, we're all about Human Experience. Elevated. As Team Lead working hybrid as needed by the business, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You'll Do Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll prepare individuals for success by effectively teaching skills, reinforcing knowledge, and assessing readiness, while creating an engaging environment that supports performance and retention. You'll motivate your team to make sure they're on track to meet performance goals while ensuring a consistently high‑quality customer experience. You'll answer associate's questions, issues, and customer escalation as you're the first line manager for your team. You'll report to the Ops Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You'll - Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects - Manage multiple, complex, ongoing tasks, systems and projects while monitoring absence and attendance of your team - Motivate and mentor your team with your open, honest manner and in providing feedback and acknowledging a job well done - Have an active Resident State Health Insurance License What You Bring to the Role - Associate degree, technical school or equivalent work experience - Promote a performance-driven culture and always work towards reaching for amazing - Utilize cutting edge technology to analyze team performance metrics, identify trends, and support data-driven decision-making - A high level of flexibility and resilience, with the ability to thrive in changing environments and manage performance effectively - Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks - Mentor and inspire others - Customer-focused mindset - Computer experience with MS Office, customer relationship management applications, and learning management systems. - Excellent verbal and written communication skills, with the ability to clearly articulate information, deliver effective coaching, and engage diverse audiences Compensation and Benefits - The anticipated range for individuals expressing interest in this position is $22-23 per hour - Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. What You Can Expect - Knowledgeable, encouraging, supporting and present leadership - Diverse and community minded organization - Career growth and lots of learning opportunities for aspiring minds - And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you - Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.