• Own the operational backbone for Customer Success, Professional Services, Support, and Renewals. • Design and implement scalable systems that reduce manual work across onboarding, health scoring, escalations, capacity forecasting and management, services delivery, and the renewal motion. • Build the analyses that surface churn risk, expansion opportunity, services margin, and support efficiency, and turn findings into process and systems changes. • Stand up and maintain the operational infrastructure for our partner ecosystem: partner onboarding, deal registration, co-sell tracking, partner-sourced pipeline reporting, certifications, delivery quality, churn, and psat. Give partner leadership clear visibility into partner performance and program ROI. • Support core sales operations: pipeline hygiene, forecasting cadence, process questions, and CRM workflow improvements. Partner with sales leadership on analyses that inform go-to-market decisions. • Design durable systems, not quick fixes. Do the math: quantify and prioritize business value before investing in automation. Ensure every system captures the data needed to analyze the process it runs. Make responsible, effective use of company assets. • Work with AI tools to accelerate systems design, administration, and integration work that historically required dedicated admins. Build AI-driven analytical tools and self-serve reporting that empower leaders across the business to answer their own questions. Continuously evaluate where AI can replace manual processes, and where it shouldn’t. • Run the analyses that change how we operate, not just report the numbers. Construct the business case for process and systems investments. Tell the story.

Role Description This job ensures the financial security of scheduled inpatient and outpatient (excluding ED) accounts for the company's patients by obtaining/initiating prior authorization of ordered services based on payer requirements, after benefits and eligibility have been determined. - Coordinates with physician and/or staff for appropriate level of care setting and essential clinical documentation to support medical necessity of services ordered. - Works collaboratively with Case Management to establish level of care for direct admits and inpatient stays. - Acts as a resource for the Revenue Cycle staff within Pre-Service. - Performs duties under general supervision and following moderately complex procedures and guidelines. Qualifications - Required - Licensed Practical Nurse (LPN) diploma. - Required - 3 years of hospital-based experience in the delivery of patient care. - Preferred - Ambulatory experience. - Required - Current LPN license in the state of practice. Requirements - Proficiency in using computers, software, and web-based applications. - Effective verbal and written communication skills and ability to present information clearly and professionally. - Excellent customer service skills and ability to gather and disseminate information with a diverse range of people, either in person or over the phone. - Excellent interpersonal skills including the ability to work collaboratively with other departments and functional areas and handle high-pressure, difficult situations. - Good organizational and time management skills and ability to work with minimal supervision. - Excellent decision making, critical thinking, and analytical skills and ability to pay strong attention to detail. - Proficiency in application of medical necessity criteria, standards of practice, and research regarding pre-certification guidelines. - Ability to prioritize tasks and manage multiple tasks with efficiency and quality. - Working knowledge of terminology associated with CPT and ICD-10 coding, Medicare guidelines, HMO and PPO contracts, and other insurance billing processes. Job Duties - Secures clinical documentation and performs pre-service medical necessity reviews to obtain prior authorizations. - Maintains professional and technical knowledge and certifications. - Ensures all regulatory requirements are met within the department. - Assists in the day-to-day operations of the department. - Consistently supports the company and its business services goals and core values. - Performs other duties as assigned. Physical and Environmental Demands - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly. - Normal routine involves no exposure to blood, body fluid, or tissue, but exposure or potential for exposure may occur. - The incumbent may work with patients who have known or suspected communicable diseases and may enter isolation rooms. - The incumbent has an occupational risk for exposure to all communicable diseases. - There may be occupational risk for exposure to hazardous medications or hazardous waste within the environment.

• This position has responsibilities for the accounting for net patient services revenue, primarily from the hospitals (Hospital Billing or HB) and medical group clinics (Physician Billing or PB) of Intermountain Health. • This position also ensures financial accounting and reporting follows U.S. generally accepted accounting principles (U.S. GAAP); maintains a strong system of internal controls; hires, trains, develops and retains competent personnel; and provides excellent service to internal stakeholders. • Manages the day-to-day operations and performance of net revenue accounting processes and procedures. • Manages the inputs, assumptions and outputs of the Kodiak RCA net revenue valuation tool. • Coordinates with Revenue Cycle, Finance, Payer Contracting and Kodiak to maintain accuracy and completeness of revenue valuation. • Supervises the net revenue department during the month-end close process and prepares or reviews assigned balance sheet account reconciliations. • Prepares and supports the reporting of monthly net revenue results to the regional finance teams. • Works closely with accounting managers to ensure net revenue numbers are properly reported each month. • Reviews all month-end journal entries prepared by the net revenue analysts prior to posting and analyzes results (including understanding variances to forecast, trend and plan). • Ensures the net revenue analysts adhere to the month-end processes, timelines, and quality expectations. • Mentors analysts to produce accurate and timely work. • Collaborates with reimbursement, revenue cycle, and regional finance teams to develop and support net revenue forecasts and plans. • Participates in the preparation of operational and capital budgets for hospitals and medical groups. • Maintains effective and appropriate staffing and staff scheduling to ensure goals are met. • Promotes staff flexibility and cross-training. • Provides communication to associates through huddles, staff meetings and other forms of communication to relay updates regarding department updates, organizational activities, financial performance, educational opportunities and interdepartmental activities. • Supports enterprise initiatives related to net revenue through detailed analysis and execution support. • Identifies and implements process improvements within net revenue accounting workflows to enhance efficiency, accuracy, and timeliness.

• Own commercial strategy for both brands: assess performance against the current growth plan and reset direction where a change of approach is needed • Drive execution of the growth strategy across both brands, with full accountability for commercial performance (total revenue number, growth, base to base sales, pricing strategies etc) • Lead two distinct sales motions in parallel: renewal-timed competitor displacement (Paygate) and inbound/partnering (London & Zurich), each with its own cadence and metrics • Direct the marketing function: two marketing team members, brand positioning, demand generation and go-to-market execution • Lead commercial negotiation on partnering agreements, including review of legal contracts and liability terms (direct, consequential, third-party) • Work with the CPO and CTO to align product roadmap with commercial opportunity • Work with the COO to ensure operational delivery matches what is sold • Work with the Head of Compliance to ensure commercial activity operates within regulatory requirements • Represent the commercial perspective in wider business strategy discussions at SLT level • Manage a team of approximately seven: two sales lines (each with new business and account management), two marketing roles, one business development/telemarketing role split across brands, plus a sales administrator