We make digital 𝐡𝐮𝐦𝐚𝐧™ #MakeDigitalHuman
Insurance Transaction Processor
Location
Jamaica
Posted
8 days ago
Salary
0
Seniority
Senior
Job Description
Insurance Transaction Processor
Sutherland
• Enable sound decision-making: Collect data and ensure accuracy; provide analysis and insight. • Keep management updated: Relay important information in the form of timely and accurate reports; educate end-users on reports and findings. • Keep Sutherland aligned: Maintain process documents. • Keep things running: Schedule meetings with the reporting team to stay current with real-time activities and issues. • Strengthen relationships: Establish and maintain communication with clients and/or team members; be the point-of-contact for matters related to reporting.
Job Requirements
- A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
- Must have a valid (not expired) government issued ID, TRN and NIS card.
- Must be able to pass a criminal background check and drug test as needed.
- Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
- Must be able to train and / or work onsite as needed by the business.
- Must have work at home capabilities for deployment to work at home as needed/required by the business.
- Must have flexibility to return to site as required by the business.
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
- Experience in customer service is an asset and preferred.
- Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.
- The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
- Excellent attention to detail.
- See through the eyes of the customer.
- Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions.
- Proficient reading skills required.
- The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel.
- Ability to effectively organize, prioritize, multi-task and manage time.
- Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred.
- Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
- Ability to type over 30 WPM with 80% accuracy.
- Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues.
- Inspire confidence and positively influence the behaviour, actions, and thoughts of others.
Benefits
- Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
- Annual merit increase based on performance.
- Paid Training.
- Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
- Excellent training and supervisory support - to help you feel comfortable servicing our customers.
- Competitive Salary with attractive and attainable PBI structure.
- Paid vacation and sick leave annually.
- Exceptional Health and Life Insurance Plan.
- Lunch benefits and subsidy.
- Onsite lunch concessionaire at reduced rates.
- Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am.
- Free On-site medical suite with nurse and medical doctor.
- Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
- Paid referral program.
- Career development & growth opportunities for advancement.
- Excellent Reward and recognition programs.
Related Guides
Related Categories
Related Job Pages
More Insurance Jobs
Insurance Sales Representative
TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Role Description We are seeking motivated and customer-focused Medicare Sales Representatives to join a growing remote sales team. In this role, you will educate prospective and current Medicare members on available health plan options, benefits, and enrollment requirements while delivering an exceptional customer experience. The ideal candidate will have experience in Medicare Advantage sales, health insurance products, and telephonic member engagement. Work Schedule: Monday–Friday between 8:00 AM and 5:30 PM, with occasional weekend coverage as needed. Work Arrangement: 100% Remote Key Responsibilities - Conduct telephonic sales presentations and assist eligible members with Medicare plan enrollments in accordance with CMS regulations and compliance requirements. - Educate prospective and current members on Medicare products, benefits, coverage options, enrollment guidelines, and next steps. - Assess customer needs and recommend appropriate Medicare plans based on eligibility and coverage requirements. - Accurately document member interactions, enrollment activities, and follow-up actions within designated systems and platforms. - Maintain up-to-date knowledge of Medicare products, benefits, enrollment policies, scripts, and regulatory changes. - Deliver outstanding customer service through active listening, professionalism, empathy, and timely follow-up. - Collaborate with cross-functional teams to address member concerns, improve processes, and ensure a positive member experience. - Meet established productivity, quality, compliance, and customer satisfaction goals. - Participate in special projects and additional duties as assigned. Qualifications - Active Health Insurance License required. - Ability to obtain and maintain a New York insurance appointment within 30 days of hire. - AHIP certification or experience working with AHIP-compliant Medicare sales practices. - Working knowledge of Medicare products, Medicare Advantage plans, CMS regulations, enrollment guidelines, and compliant sales practices. - 2+ years of experience in sales, telesales, customer service, call centre, or member services, preferably within healthcare or insurance. - Strong verbal and written communication skills with the ability to explain complex information in a clear, customer-friendly manner. - Experience handling high call volumes while maintaining accuracy, professionalism, and service quality. - Proficiency with Microsoft Office and experience using CRM systems, enrolment platforms, or related software. - Strong organisational, analytical, problem-solving, and time-management skills. - Ability to maintain confidentiality and handle sensitive member information appropriately. Requirements - Experience selling Medicare Advantage or health insurance products. - Previous experience in health benefits, insurance enrolment, member services, or healthcare sales. - Knowledge of claims, billing, customer service, or health plan administration. - Bilingual Spanish language skills. - Additional experience may be considered in lieu of a degree. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Licensed Health Insurance Agent
TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Role Description Licensed Health Insurance Agent (Remote) - Handle inbound calls to assess eligibility, explain plan options, provide quotes, and complete enrollments. - Conduct outbound calls during downtime, including: - D‑SNP Medicaid referrals - CSNP retention outreach - Outreach to dependents who will soon need their own individual plan - Follow CMS, AHIP, and internal compliance guidelines. - Transfer misrouted calls and guide ineligible callers to appropriate resources. Qualifications - Active Health Insurance License - AHIP certification (or eligible to obtain) - Health insurance sales, Medicare/D‑SNP experience - Strong computer skills (Microsoft Office, MS Teams) - Positive, coachable, and customer‑focused Requirements - Fully remote position. - Schedule: - Aug–Sept: Mon–Fri, 8am–6pm EST (8–5 or 9–6) - Oct–Mar: Mon–Sun, 8am–8pm EST (rotating shifts; 2 weekends/month required) - Open to candidates in multiple U.S. states (VA license required). Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
• Selbstständige Bearbeitung und Regulierung von Sach- und Haftpflichtschäden mit dem Schwerpunkt: Gebäudeschäden (Hoch- und Tiefbau). • Durchführung von Besichtigungen vor Ort sowie Schadenaufnahmen. • Sicherstellung einer qualitäts- und kundenorientierten Schadenbearbeitung. • Steuerung und Abstimmung mit allen relevanten Parteien (Versicherer, Versicherungsnehmer, Dienstleister, Gutachter etc.).
Entry Level Insurance Representative
The Cascarella AgencyThe Cascarella Agency partners with families to help them build financial protection and peace of mind. We also create opportunities for motivated individuals who want to take ownership of their income and professional growth. Our model is designed for those who value independence, flexibility, and unlimited earning potential.
Role Description We are seeking ambitious individuals to serve as Remote Life Insurance Professionals. In this capacity, you will connect with clients virtually, assess their needs, and recommend appropriate life insurance and financial protection solutions. This role allows you to operate independently while leveraging company training and support resources. - Earnings directly tied to your production with no income cap - Access to marketing-generated prospects that meet compliance standards - Work-from-home flexibility with control over your schedule - Training resources, mentorship, and professional development support - The option to develop and lead your own sales team over time - Eligibility for performance incentives, including bonuses and travel awards Qualifications - Must reside in the United States - At least 18 years old and able to complete a background check - Active Life Insurance License preferred, or willingness to obtain (we will guide you) - Self-driven with strong personal accountability - Receptive to feedback and committed to growth - Sales or customer service experience is helpful but not necessary Company Description The Cascarella Agency partners with families to help them build financial protection and peace of mind. We also create opportunities for motivated individuals who want to take ownership of their income and professional growth. Our model is designed for those who value independence, flexibility, and unlimited earning potential.

