• Facilitate the completion of loan applications and coordinate collection of documentation including credit reports, run DU/LP/AUS, prepare loan files for processing, and send closing cost worksheets to borrowers. • Serve as a primary point of contact coordinating discussions between the Loan Originator, referral partners, and clients throughout the full lifecycle of the loan process. • Promote Envoy's products to Real Estate Agents, home buyers, and referral sources while tracking and managing follow-ups consistently. • Assist Loan Processors with putting scenarios together for prospective clients by researching client scenarios against underwriting and investor guidelines. • Manage a pipeline of conventional, FHA, VA, and USDA loans along with 203K and reverse mortgage products. • Request and gather relevant information and documents from borrowers to complete loan applications, structure, and all required disclosures. • Enter loan applications into the Loan Origination System (LOS) and assign to the appropriate Originator or LOA. • Review all loan package paperwork for inconsistencies, omissions, and inaccurate income calculations, reporting any errors to the Originator immediately. • Call and obtain conditions from borrowers and Realtors to clear conditions as necessary, keeping transactions moving toward close. • Monitor loan progress and communicate effectively with borrowers and all transaction parties on status updates throughout the process. • Research investor guidelines and stay current on program changes that affect processing or originating of loans in the pipeline. • Communicate loan approvals by sending pre-approval and commitment letters to all parties involved in the transaction. • Coordinate closing details with clients including final payment, rate, and cash to close figures. • Review all closing statements and compare to signed loan estimate worksheets before signings, correcting any discrepancies. • Review, create, and deliver disclosure and re-disclosure packages to borrowers and document all required receipts. • Facilitate timely closings by working directly with the Title Company and client to schedule and confirm all closing logistics. • Order appraisals and third-party services including VOE, Title, certifications, and related documents to create complete loan packages for processing. • Develop a complete working knowledge of Envoy's products, systems, competitive advantages, processes, policies, and procedures.