Role Description Du interessierst dich für Themen des E-Government und der Digitalisierung von Verwaltungsdienstleistungen? Du willst daran mitwirken, die digitale Transformation voranzubringen? Du hast Lust, Bürger:innen und Unternehmen mit intelligenten Online-Angeboten den Weg zum Amt zu ersparen? Du möchtest Teil eines netten Teams sein, das unsere Kunden aus dem Public Sector auf ihrem Weg in die Digitalisierung unterstützt? Dann bist du bei unseren Mainzer Consultants bestens aufgehoben. Als Werkstudent:in Consulting (all genders) unterstützt du uns an vorderster Front. Praxis Pur! Bitte beachte, dass dies eine befristete Position, ausgelegt auf 12 Monate, ist. Responsibilities - Einblicke in Projekte zur Unterstützung der Öffentlichen Hand bei der Digitalisierung ihrer Leistungen erhalten - Bei der Konzeption moderner, nutzerzentrierter Online-Services für die Verwaltung einbringen - Verwaltungsprozesse analysieren und Potentiale für bessere technische Unterstützung identifizieren - Beratung zur Weiterentwicklung von Organisations- und Projektstrukturen in der Verwaltung - Austausch mit erfahrenen Kolleg:innen zu fachlichen und technischen Herausforderungen Qualifications - Du befindest dich in einem Masterstudium - Erste Erfahrungen mit Verwaltungsprozessen oder mit der Gestaltung guter Online-Services - Interesse, den Prozess der Verwaltungsmodernisierung mitzugestalten und über den Tellerrand hinaus zu denken - Leidenschaft für das Thema E-Government und Freude am engen Austausch mit Kolleg:innen und Kunden - Neugierde, Leistungsbereitschaft und Spaß an der Arbeit mit interdisziplinären Projektteams - Zeit und Lust, das Consulting-Team wöchentlich 16-20h zu unterstützen Benefits - Befristete Position auf 12 Monate: Möglichkeit, wertvolle Erfahrungen in einem spannenden und dynamischen Umfeld zu sammeln - Flexible Arbeitszeiten sowie Workation im EU-Ausland - Mobil zusammenarbeiten - ob auf dem Campus oder im Office, du entscheidest, von wo du arbeiten möchtest - Spannende und gesellschaftsrelevante Projekte mit Gestaltungsfreiraum für deine Karriere - Finanzielle Unterstützung durch ein Stipendium und vielfältige Vernetzungsangebote - Persönliches Wachstum durch Trainings unserer Academy - Organisierter Einstieg mit einer virtuellen Welcome Week und enger Begleitung durch Patenschaften Company Description Worauf wartest du? Entfalte jetzt in einem spannenden Arbeitsumfeld dein Potenzial! Besuche uns für weitere Einblicke auf www.init.de und sprich mit unseren Recruiter:innen, die für all deine Fragen da sind.

• Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and employees. • Provide sound and trusted guidance with an elevated level of knowledge on key jurisdictions, and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices. • Independently lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes. • Influence and negotiate positive outcomes in complex terminations, successfully navigating and directing multiple stakeholders with competing interests through a complicated, involved and sometimes lengthy process. • Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions. • Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations. • Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, among other verticals, to ensure all aspects of the employee exit are administered correctly and promptly. • Act as the first point of informal escalation as a trusted colleague with good judgment, by way of providing expertise, mentoring and guidance to more junior team members. • Provide comprehensive guidance on Remote's Employee Relations resources, helping clients navigate complex workplace scenarios. • Conduct thorough preliminary assessments of workplace concerns, identifying key facts, applicable local regulations, and potential paths forward. • Serve as a trusted resource for internal and external stakeholders on employee relations matters, ensuring appropriate handling of complex cases. • Guide clients in understanding progressive disciplinary approaches, documentation requirements, and best practices for handling difficult situations. • Track and monitor ongoing employee relations cases, ensuring timely follow-up and appropriate coordination with relevant stakeholders. • Be the subject-matter expert and proactively resolve internal and external queries on all offboarding and first-level employee relations matters in conjunction with Lifecycle's internal stakeholders. • Actively identify opportunities, advocate for and drive process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes. • Determine methods, procedures and standards on new assignments. Exercise judgment in selecting methods, evaluating, adapting complex techniques and evaluation criteria for obtaining results taking into account wider Lifecycle and Remote needs.

• Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions, prioritizing a superior offboarding experience for Remote's clients and employees. • Provide sound and trusted guidance with an elevated level of knowledge on key jurisdictions, and manage clients' requests on various HR matters, including but not limited to termination, resignation and transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices. • Independently lead and facilitate meetings with clients and external employees, including but not limited to workforce reduction consultation meetings, administrative hearings, negotiations in separations and settlements, providing guidance on terminations, and delivering termination outcomes. • Influence and negotiate positive outcomes in complex terminations, successfully navigating and directing multiple stakeholders with competing interests through a complicated, involved and sometimes lengthy process. • Liaise with and coordinate various internal and external stakeholders to ensure compliance in offboarding activities and audits, including but not limited to payroll, legal counsel, government bodies, and trade unions. • Draft, tailor and administer all termination and supplementary documents with accuracy and attention to detail, ensuring employee records are maintained with strict adherence to privacy and confidentiality regulations. • Process offboarding on Remote's internal HRIS platform, collaborating with various internal stakeholders, such as Customer Success, Legal, Payroll, Benefits, Time and Attendance, among other verticals, to ensure all aspects of the employee exit are administered correctly and promptly. • Act as the first point of informal escalation as a trusted colleague with good judgment, by way of providing expertise, mentoring and guidance to more junior team members. • Provide comprehensive guidance on Remote's Employee Relations resources, helping clients navigate complex workplace scenarios. • Conduct thorough preliminary assessments of workplace concerns, identifying key facts, applicable local regulations, and potential paths forward. • Serve as a trusted resource for internal and external stakeholders on employee relations matters, ensuring appropriate handling of complex cases. • Guide clients in understanding progressive disciplinary approaches, documentation requirements, and best practices for handling difficult situations. • Track and monitor ongoing employee relations cases, ensuring timely follow-up and appropriate coordination with relevant stakeholders. • Be the subject-matter expert and proactively resolve internal and external queries on all offboarding and first-level employee relations matters in conjunction with Lifecycle's internal stakeholders. • Actively identify opportunities, advocate for and drive process improvements, automation, product development and overall customer and employee experience through the offboarding and employee relations processes. • Determine methods, procedures and standards on new assignments. Exercise judgment in selecting methods, evaluating, adapting complex techniques and evaluation criteria for obtaining results taking into account wider Lifecycle and Remote needs.

• Provide HR admin platform support and troubleshooting • Assist with census management and data questions • Support enrollment dashboard usage and navigation • Handle funding and invoice inquiries • Manage and resolve Zendesk tickets efficiently • Handle employee situations and general benefits inquiries • Support employees with benefits questions • Research carrier databases for in-network providers • Research carrier formularies for covered medications • Assist with general plan information and benefits explanations • Participate in merged calls with insurance carriers to resolve member issues • Work directly with insurance carrier representatives to resolve complex member escalations • Assist employees with shopping and plan comparison • Provide platform navigation assistance to employees • Resolve member portal access issues • Help interpret carrier communications • Process Qualifying Life Event (QLE) support requests • Support new hire enrollment assistance • Document interactions thoroughly in Zendesk • Identify and escalate patterns and systemic issues • Provide feedback on product friction and carrier performance • Contribute to knowledge base and self-service resources • Participate in continuous improvement initiatives