• Monitor and action incoming incidents from ServiceNow • Process certificate lifecycle requests (issuance, renewal, revocation) • Perform routine PKI maintenance and system health checks • Participate in client meetings and manage routine client interactions independently • Escalate complex or high-risk issues appropriately • Maintain and update knowledgebase documentation • Contribute to process improvement and certificate automation initiatives • Support on-call rotation responsibilities

Role Description To manage the delivery of solutions against agreed Objectives and Key Results (OKRs)/Objectives and Key Indicators (OKIs) together with Product Management. Typically, the solution will take the form of a smaller product or portion of a larger, more complex product. This position supervises 3 direct reports whose job titles are Engineer, Senior Engineer, and Senior Software Engineer. May telecommute 100% of the time from their home office, consistent with dunnhumby’s remote work policy. Key Accountabilities - Manage delivery of solutions to problems with a significantly increased level of complexity (technical or organizational). - Establish and maintain the right squad and processes to continually deliver quality solutions. - Create an engineering squad from scratch, ensuring that the squad delivers on their commitments. - Track work in progress, make it visible, and measure the rate value that is being delivered (e.g. Burn-downs, Burn-ups). - Ensure that commitments are met as agreed and facilitate the interaction with other squads for any dependency or integrations. - Drive the efficiency of delivery within the squad; manage the squad to produce robust, agile code. - Communicate clear objectives and career paths for the squad members; monitor and appraise performance. - Share knowledge with users, customers, squad members and other stakeholders. - Implement improvements to software delivery methods within the team. - Optimize teams to deliver solutions to complex problems at pace. - Manage resources within the constraints of the budget provided by the Product Manager. - Represent the department with any software delivery related matter. - Stay abreast of industry news from a variety of sources. - Manage risk effectively and provide visible and consistent leadership on values and Code of Business Conduct. - Protect our team by ensuring they have the skills and training needed. Qualifications - Bachelor’s degree (or foreign educational equivalent) in Computer Science, Mathematics, Physics, Electronics, Engineering or related field. - At least 6 years of experience in: - Developing software utilizing at least 2 software development methodologies. - Adapting and tailoring a software development methodology to reflect the needs of the organization. - Managing resources within constraints provided by product manager. - Metadata and data pipeline management for data discovery, lineage, and governance. - Establishing data quality processes and leveraging tools/frameworks to implement monitoring, validation, and remediation strategies across large-scale datasets. - Experience with distributed systems and SQL query execution. - Utilizing at least 2 of the following programming languages: Scala, C#/C++, Javascript / React, SQL, Python, Golang. - At least 4 years of hands-on experience with Hive Metastore and federated designs. Benefits - Comprehensive rewards package. - Personal flexibility, including flexible working hours and your birthday off. - Investment in cutting-edge technology. - Inclusive culture with thriving networks (e.g., dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled, dh Thrive). Our Approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

• Partner directly with client stakeholders to understand technical requirements and align them to business objectives • Plan and lead implementation engagements — deploying solution components and configuring the product to meet each client's specific environment • Collaborate across internal teams and client organizations to ensure smooth rollout and successful integration of BigID solutions • Deliver technical training tailored to the audience, from hands-on admins to executive stakeholders • Identify root causes of deployment issues and drive them to resolution • Work closely with Engineering and Product Management to document field issues, enhancement requests, and opportunities to improve the implementation process

• Functional administration and maintenance of our 12c Oracle Identity Management application including Oracle Access Manager (OAM), Oracle Internet Directory (OID), and Oracle Identity Governance (OIG) • Provide support to and participate in IAM continuous monitoring activities including monitoring new and removed identities, access and permissions changes, privilege escalation, bot activity, and other related activities • Support user access provisioning, authentication, and access management processes • Actively participate in troubleshooting sessions for OIG/OAM in Prod and Non-Prod • Develop and maintain system documentation, including standard operating procedures (SOPs) and configuration guides • Coordinate and collaborate with technical subject matter experts (SMEs) to ensure technical and operational security controls are operating as expected