• Engage in meaningful, human conversations with parents to explain the vital importance of our mission. • Use warm leads to help families find the right program and enroll their children. • Provide top-tier service by solving problems, answering questions, and being a steady hand for the community. • Guide families through enrollment with confidence and enthusiasm. • Handle inbound calls, texts, emails, and tickets with empathy and professionalism. • Support retention efforts by understanding concerns and offering thoughtful solutions. • Process cancellations, online enrollments, account updates, and billing changes. • Manage and maintain our in-house ticketing system. • Document interactions thoroughly to ensure smooth team communication.

• Connecting, Not Just Calling: Engage in meaningful, human conversations with parents to explain the vital importance of our mission. • Sales with Soul: Use warm leads to help families find the right program and enroll their children in the nation’s premier water safety and learn-to-swim franchise. • Customer Advocacy: Provide top-tier service by solving problems, answering questions, and being a steady hand for our community. • Sales & Customer Care: Guide families through enrollment with confidence and enthusiasm. Handle inbound calls, texts, emails, and tickets with empathy and professionalism. • Admin & Operational After-Sales Responsibilities: Process cancellations, online enrollments, account updates, and billing changes. Manage and maintain our in-house ticketing system. Follow SOPs accurately and consistently. Document interactions thoroughly to ensure smooth team communication. Catch errors before they become problems - strong attention to detail is essential. Balance accuracy with efficiency while managing multiple systems.

This is a legitimate remote opportunity with structured guidance and support throughout the process. Communicate professionally with clients through phone and virtual platforms Provide product information and personalized guidance Follow a structured system designed for consistent performance Maintain organized records and meet performance standards

• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner • Ensure all company procedures are followed • Ensure accurate trip data is input in our systems • Demonstrate a personal commitment to producing high-quality work • Refer unresolved customer grievances to designated department for further investigation and resolution • Multitask effectively and efficiently to extract necessary information from multiple systems • Review and educate members on our services and their insurance coverage. • Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays.