• Receive and document customer concerns while ensuring all relevant information is correct in a timely manner • Ensure all company procedures are followed • Ensure accurate trip data is input in our systems • Demonstrate a personal commitment to producing high-quality work • Refer unresolved customer grievances to designated department for further investigation and resolution • Multitask effectively and efficiently to extract necessary information from multiple systems • Review and educate members on our services and their insurance coverage. • Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays.

We are seeking a highly organized and proactive Remote Booking Operations Coordinator to manage reservations, oversee scheduling logistics, and ensure a seamless booking experience from initial request through final confirmation. This fully remote role is ideal for someone who thrives in a structured environment, enjoys keeping systems organized, and takes ownership of ensuring every detail is handled accurately and professionally. If you are dependable, process-driven, and comfortable managing multiple moving parts, this opportunity offers stability and long-term growth potential. Oversee end-to-end booking operations, including reservations, confirmations, and updates Coordinate schedules and manage time-sensitive deadlines Review booking details for accuracy and completeness Communicate with clients to gather required information and provide timely updates Track changes, manage adjustments, and resolve issues proactively Maintain detailed records within established systems and workflows Ensure a smooth, professional experience throughout the entire booking process

• Speak with members enrolled in various Medicare Advantage and Medicaid plans • Serve as a liaison between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country • Make outbound calls to members and medical facilities • Schedule Primary Care Physician (PCP) appointments • Coordinate communication between members, clinicians, and doctors’ offices • Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues • Use multiple internal and external systems to schedule member appointments and ensure smooth communication • Assist health plan members with connecting to a PCP following a health assessment • Meet department goals for quality, customer service, and productivity • Document all member interactions thoroughly and maintain accurate notes and records • Support warm transfers to and from clinicians, doctors’ offices, and other call center representatives • Follow departmental procedures when communicating with members, clinicians, and physician offices

• Lead and evolve the digital twin research agenda, ensuring simulations and outputs directly address priority business questions • Continuously refine research use cases as data availability, platform capabilities, and strategic needs shift to maximize relevance and organizational impact • Partner closely with stakeholders across product, operations, and strategy to clarify objectives, constraints, and decision timing • Facilitate conversations that refine research questions, challenge assumptions, set realistic expectations, and ensure the digital twin is applied to the most valuable problems • Execute digital-twin analyses that test hypotheses, compare alternative futures, and generate evidence that supports confident decision‑making across diverse business contexts • Translate simulation outputs into meaningful insights by identifying patterns, tradeoffs, risks, and opportunities • Connect findings to strategic implications, moving beyond analysis to articulate relevance, expected impacts, and the “why it matters” behind observed dynamics • Develop clear, evidence‑based recommendations informed by digital twin insights • Frame decision pathways, scenario implications, and potential outcomes, equipping stakeholders with the guidance needed for planning, resource allocation, and strategic prioritization • Craft compelling, audience‑appropriate narratives that distill complex insights into clear, action‑oriented messages • Deliver visually strong, confident presentations that build trust in the digital twin’s value while transparently acknowledging uncertainties and limitations • Ensure insights are understood, trusted, and embedded in decision processes by partnering with teams on application, workflow integration, and change management • Monitor adoption, gather feedback, and iterate approaches to strengthen practical impact and organizational confidence • Collaborate with Customer Insights and other research teams to align methodologies, validate findings, and identify where digital twin research can extend, complement, or stress‑test primary research • Integrate outputs into cohesive, holistic narratives across the broader insights ecosystem