US Swim School Association

• Manage daily office operations, including scheduling and communication. • Assist in student enrollment and maintain accurate records. • Handle customer inquiries and provide exceptional service. • Coordinate class schedules and staff assignments. • Process payments and manage financial transactions. • Support marketing efforts through social media and community outreach. • Collaborate with instructors to ensure a positive learning experience.

• Connecting, Not Just Calling: Engage in meaningful, human conversations with parents to explain the vital importance of our mission. • Sales with Soul: Use warm leads to help families find the right program and enroll their children in the nation’s premier water safety and learn-to-swim franchise. • Customer Advocacy: Provide top-tier service by solving problems, answering questions, and being a steady hand for our community. • Sales & Customer Care: Guide families through enrollment with confidence and enthusiasm. Handle inbound calls, texts, emails, and tickets with empathy and professionalism. • Admin & Operational After-Sales Responsibilities: Process cancellations, online enrollments, account updates, and billing changes. Manage and maintain our in-house ticketing system. Follow SOPs accurately and consistently. Document interactions thoroughly to ensure smooth team communication. Catch errors before they become problems - strong attention to detail is essential. Balance accuracy with efficiency while managing multiple systems.

• Focus on customer experience, engagement, customer enrollment, and managing all customer inquiries and concerns • Deliver exceptional solution-oriented customer service • Process enrollment requests as needed • Answer questions while making experiences personable and memorable verbally and electronically