Role Description The Consultant role is a hands-on, individual contributor position responsible for guiding our Mid-Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong platform. You will be the primary functional expert, ensuring customers achieve measurable business outcomes quickly and effectively. Consultants are proficient in both the technical configuration of the Gong platform and the best practices of revenue operations. You will manage multiple projects concurrently, executing core functional tasks such as: - Process mapping - Solution configuration - Quality assurance This role reports into the North America Professional Services Delivery team. Responsibilities - Customer Delivery (75% Billable Utilization) - Conduct discovery and business process mapping to analyze current state revenue workflows, diagnose customer needs, and define the optimal Gong solution. - Execute the core functional workstream by performing hands-on system configuration of the Gong platform to match the approved solution design and meet the customer's business requirements. - Design and document the solution, including persona-based workflow design, configuration blueprints, and deployment documentation. - Support and consult on organizational change management (OCM) activities to drive user adoption and ensure sustained value realization post-go-live. - Own the quality assurance process, including developing test scenarios, coordinating User Acceptance Testing (UAT), and providing immediate support during post-go-live hypercare. - Collaborate with customer technical teams to validate data, confirm integration details, and complete security checklists necessary for a smooth deployment. - Operational Excellence & Expertise (25% Internal Focus) - Maintain strong functional knowledge of the entire Gong product suite and common third-party application integrations (e.g., CRM, communication tools). - Contribute to the refinement of Professional Services' internal delivery assets, templates, and best practice guides. - Partner effectively with Sales and Customer Success to ensure a seamless transition between sales, implementation, and ongoing post-sales activities. Qualifications - 4+ years of consulting experience in a customer-facing Professional Services role, preferably focused on SaaS implementations. - Proven ability to manage relationships with a variety of stakeholders across different functional teams (Sales, Marketing, RevOps). - Strong working knowledge of revenue operations and business processes (e.g., pipeline management, sales cycles, team structure). - Proficiency in designing and implementing solutions within a major CRM platform (e.g., Salesforce, Hubspot, Dynamics). - Solid technical aptitude and comfort in performing hands-on configuration, troubleshooting, and working with customer technical teams. - Excellent communication, interpersonal, and presentation skills to clearly convey technical and business concepts to customer teams. Preferred Attributes - Working knowledge of a common Sales Methodology (e.g., MEDDICCC, Challenger Sale, Miller Heiman, etc.). - Experience supporting implementations in the Mid-Market or Small Enterprise segment. - Familiarity with foundational project management principles (scope management, task planning). - Willingness to travel (up to 25%) to customer sites for critical project milestones. Benefits - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment.

Role Description Aprimo’s Customer Experience Application Consultant provides customers with our highest levels of system support and services so that customers can make best use of our platform. Our Customer Experience Application Consultant provides unmatched knowledge and assistance to help operate, administer, and manage our customer’s Aprimo platform. The role also helps to keep customers’ marketing systems fully functional and up-to-date with regular, proactive monitoring, health checks, and routine maintenance. On a day-to-day basis, the Customer Experience Application Consultant will serve as a subject matter and product expert of the Aprimo software to provide an essential support service. Team members in this role collaborate directly with Implementation Leads, Project Leads and Customer Success Manager and are expected to exercise sound judgment within defined best practices while engaging with the highest levels of professionalism and integrity. Qualifications - Degree from an accredited university or equivalent experience - A minimum of 3 to 5 years of professional experience with a focus on software implementation, training, and support is required - Excellent analytical, troubleshooting, and problem-solving skills - Customer facing experience such as leading customer requirements and design sessions - Good understanding of database structures - Understanding of integration mechanisms - Able to do Quality Assurance testing - Any previous experience with automated marketing systems, marketing or training will be given additional consideration Requirements - Support post-implementation consulting by troubleshooting configuration-related issues and ensuring solutions function correctly before deployment - Configure and customize Aprimo solutions based on project requirements, and implement setup changes within Premier Success and Activation accounts - Serve as the internal Aprimo product expert — diagnosing platform issues, developing solutions, and lending product expertise to customer interactions when needed - Support implementation and project leads in configuring the Aprimo solution, translating defined requirements into platform setups that drive ongoing value for the customer - Assist in building and maintaining reports where needed; familiarity with reporting tools is a plus - Contribute to Aprimo Services practice development / Aprimo Global knowledge system - Attend team calls/product knowledge transfer sessions - Additional responsibilities and duties as required Benefits - Forward-thinking, progressive and employee-first culture based in collaboration and flexibility - Diverse environment that promotes DEI efforts and values multiple perspectives - Flexible work schedules allowing for either entirely remote or hybrid working arrangements - Casual dress code fostering a creative and free-thinking approach - Access to Udemy, an online learning platform with over 200,000 courses - Ranked #1 in AI Metadata & Search by Forrester Physical Requirements - Must be able to remain in stationary position, often standing or sitting for prolonged periods - Must be able to move about to accomplish tasks or moving from one worksite to another - Must be able to perform light physical work that includes lifting or moving objects up to 20 lbs. - Must be able to communicate with others to exchange information accurately - Must possess the ability to receive detailed information through oral communication at normal speaking levels - Must be able to repeat motions that may include the wrists, hands and/or fingers - This job operates in a professional office environment using standard office equipment

Role Description If you are looking for an opportunity to directly contribute to a dynamic, team-centric environment where you will work side-by-side with leadership learning from some of the most experienced and respected professionals in the industry on a broad range of general management consulting engagements, you are looking in the right place. We are seeking talent with Finance and Accounting consulting experience to join our Corporate & Shared Services team. Experienced consultants are expected to have the leadership, project management, and client relationship skills necessary to successfully manage a variety of project types and sizes. Travel, at the discretion of the client, may be necessary. You will work on small project teams to identify, and often implement, solutions to client problems and challenges. Project teams are typically composed of three or four consultants and a partner. Working closely with experienced ScottMadden consultants and partners will maximize your learning and enable meaningful project contributions from your very first assignment. ScottMadden is an inclusive, tight-knit community of professionals where both collaboration and individual performance are rewarded. Initiative and creativity are recognized and valued. Our culture is both collegial and entrepreneurial. Employees build relationships that extend beyond the office and are always willing to help one another to ensure the work for our clients is done right. Consultants are provided a supportive network for career advancement. You will be assigned a senior-level sponsor who encourages and supports your development goals, and a similar-level onboarding ambassador who ensures you have all the tools needed to be successful during your first year with the firm. Feedback is provided frequently, with structured review processes occurring at the end of each project and annually. Promotions occur on a quarterly basis and are paced to each individual’s progress. Bonuses are earned quarterly based on the objective measure of utilization. Qualifications - Practical understanding of Finance and Accounting processes, including accounts payable, accounts receivable, general accounting, fixed assets, and financial planning and analysis, and supporting technologies - Knowledge of leading practice Finance and Accounting solutions, shared service and global business service delivery models, processes, technologies, and organizational structures - Experience in assessing, designing, implementing, and improving Finance and Accounting delivery models - Experience in overseeing/delivering technology implementations and digital transformations including strategy and business case, requirements gathering, vendor selection, testing, training, and deployment - Strong project and resource management skills - Relevant experience in creating project deliverables - Excellent communication and relationship-building skills - Advanced problem-solving and analytical skills - Ability to learn quickly - Enthusiasm and initiative - Creativity (necessary for the development of custom solutions) - Focused, strategic, and critical thinking - Ability to engage with people at all levels of an organization - Service-oriented and client-focused Requirements - MBA or other relevant advanced degree preferred - Finance and Accounting consulting experience (3+ years preferred) - Experience in Shared Services is preferred - Proficiency with Microsoft Office programs (Excel, PowerPoint, Word, Visio, Project and Outlook) Location Ideally, we would like candidates that are located and can work from one of our offices (Raleigh, Atlanta and Greater Boston Area) but will consider remote hires for the right talent. Work Authorization Requirement Candidates must be legally authorized to work in the United States without the need for sponsorship now or in the future, as ScottMadden does not provide visa sponsorship. Equal Opportunity Employer Protected Veterans/Individuals with Disabilities

• Represent Surefire Cyber as a skilled technical forensic and consulting expert for clients across diverse industries during active incident response engagements. • Leverage extensive experience and technical skills to play a pivotal role in detecting and analyzing intrusions, offering clear guidance to clients navigating high-pressure response situations, and providing after-hours support as needed. • Demonstrate genuine curiosity, a commitment to continuous learning, and contribute valuable insights to support the team's knowledge growth. • Forensically lead incident response engagements, working with other team members to guide clients through the entire incident response lifecycle from detection to recovery. • Conduct advanced forensic analysis to identify the scope and impact of security incidents meticulously and precisely, including malware analysis and reverse engineering when necessary. • Independently manage investigations ranging in size and complexity such as Business Email Compromises and Ransomware engagements. • Provide career development for a Forensic team consisting of 3-4 Consultants/Senior Consultants, by investing in their professional development conducting regular one-on-one conversations and providing guidance and recommendations on training opportunities. • Identify, articulate, and explain attack vectors, threat tactics, and attacker techniques to guide mitigation and prevention efforts. • Convey complex forensic findings to technical and non-technical stakeholders clearly and understandably. • Provide comprehensive supporting evidence for written reports detailing incident findings, and analysis. • Review, provide well thought out input, and provide guidance to other team members on forensic reports. • Collaborate with internal teams, external partners, and clients to refine and document incident response processes and best practices. • Spearhead research and development activities to stay up to date with the latest forensic tools, techniques, and methodologies. • Contribute to the development of internal processes and support broader organizational initiatives. • Provide after-hours (on-call/weekend rotational) support as required to address critical incidents and maintain continuous coverage.