Title: Behavioral Health Therapist --PERS Location: Norfolk United States Job Description: City/State Norfolk, VA Work Shift Weekend Nights Overview: Sentara Health is now hiring a remote Licensed Behavioral Health Therapist. This PRN position will be a part of the Psychiatric Emergency Response team (PERS) that assess patients in the Sentara Emergency Departments who present with behavioral/mental health concerns and will provide recommendations for treatment. Schedule: Weekend - night shifts. Need to work at least 3 shifts per month. More hours are likely available if desired. Education - Master's Degree - Social Work, Counseling, or other related field - (Required) Certification/Licensure - Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) - Required Experience - At least 1 years of outpatient or inpatient experience (Preferred) - Crisis experience highly desired - Excellent clinical skills, documentation, and communication skills Duties/Responsibilities - Assesses the social, psychological, cultural, environmental, and financial situation, as well as disposition needs, for each assigned patient. - Collaborates with patients, families, healthcare team members, and community agencies to develop and implement plans to address identified needs. - Evaluates effectiveness of developed plans and initiates change as needed. Benefits: Caring For Your Family and Your Career - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down - $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

• Provide telehealth sessions in California for mental health care • Deliver the best quality of care to Participants to help them reach their goals • Collaborate closely with the Operations team for improved efficiency • Attend treatment team meetings and participate in weekly health team meetings • Advocate for Participants and liaise closely with Customer Success activities • Keep abreast of new developments in clinical care and techniques • Support the development of communication and outreach materials • Serve as point of contact for Participant escalations and concerns • Report to Operations manager if escalations are unresolved

• Provides and coordinates telephone intake and crisis intervention services by performing psychosocial assessments and crisis intervention services to patients identified as having psychiatric or chemical dependency problems. • Obtains insurance authorization for patients requiring behavioral health services and facilitates referral to physicians and psychotherapists.

Role Description The job profile for this position is Customer Service Analyst, which is a Band 2 Senior Contributor Career Track Role. Join a team where your work directly improves lives. As a Patient Care Coordinator, you will help patients receive the nutrition support they need to thrive. You will partner with clinical and operations teams to deliver a smooth, reliable patient experience. This role is great for someone who enjoys solving problems, building relationships, and making an impact every day. Hours: Monday-Friday, rotating shift, 8am-5:30pm EST (Some weekend/holiday rotation) Responsibilities - Coordinate Enteral nutrition services from referral through ongoing care and delivery. - Ensure accurate patient updates, documentation, and refill processing. - Support Registered Dietitians to improve patient adherence and outcomes. - Partner with patients, caregivers, and care teams to ensure timely service and delivery. - Monitor supply usage to meet payer guidelines and avoid delays in care. - Respond to patient questions and resolve concerns with empathy and clarity. - Track and manage orders using internal systems to support team coordination. - Support onboarding of new patients, including education and first refill coordination. - Identify and escalate clinical concerns to appropriate team members. - Collaborate to resolve supply challenges and recommend alternatives when needed. - Maintain quality, accuracy, and productivity standards. - Support team success through collaboration and continuous improvement. Qualifications - High school diploma or GED - At least 1 year of experience in a healthcare or pharmacy environment - Strong communication skills across phone, email, or in person. - Ability to manage multiple tasks and stay organized in a fast-paced setting. - Basic Microsoft Office and computer skills. - Commitment to high-quality, compassionate service. Preferred - Experience in homecare, infusion pharmacy, or Enteral nutrition. - Knowledge of patient intake or reimbursement processes. - Experience with healthcare or dispensing systems. - Experience working with clinical teams such as dietitians or nurses. Benefits - Hourly rate of 22 - 33 USD / hourly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year. - Paid holidays and leaves of absence.