• Obtain first notice of loss reports for non-complex auto and property claims through an Express Claim Center. • Handle customer questions on process, policies, and next steps. • Update claim information. • Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers. • Handle inquiry calls for both Auto and Property customers, making decisions on claims. • Provide exceptional Customer Experience based on claims service and quality standards. • Responding to customers with empathy, care and concern. • Secure and accurately document all details concerning a loss. • Explain claim process and next steps as necessary. • Set up Method of Inspections and/or Emergency Services where required.

• Obtain first notice of loss reports for non-complex auto and property claims through an Express Claim Center. • Handle customer questions about processes, policies, and next steps; update claim information accordingly. • May schedule inspections, dispatch mitigation vendors or contractors to customer property, or arrange temporary housing as needed. • Contact, or receive contact from, customers and other claim-related third parties to obtain and provide necessary file information in compliance with quality and process standards. • Receive, screen, and route incoming telephone calls and other electronic correspondence. • Take first notice of loss claims, explain the basic claim process, and provide general information to customers. • Retrieve, print, fax, or mail supporting documentation to vendors or others as directed. • Handle claim files (locate/request files, file paperwork, reconstruct missing files, correct misfiled documents, forward to other offices, etc.). • Perform clerical duties, including data entry, filing paper documents, managing email and calendars, and word processing.

• To analyze complex or technically difficult California workers' compensation claims to determine benefits due. • To work with high exposure claims involving litigation and rehabilitation. • To ensure ongoing adjudication of claims within service expectations, industry best practices and specific client service requirements. • To identify subrogation of claims and negotiate settlements.

Role Description The Claims team at Coalition stands apart for our outstanding level of client service and intelligent handling of claims for our insured customers. As a team, Claims is about finding ways to help our clients solve cyber risk. As we continue to expand, we are seeking an experienced cyber claims adjuster to join our cyber claims team and to lend a hand in handling complex primary Cyber, Tech, and Media policies. You will also provide support to the underwriting team and manage/collaborate with a variety of vendors namely - breach coaches, defense counsel, and coverage counsel for Coalition and its partner carriers. Responsibilities - Handle the intake of cyber events, including the coordination with breach counsel, forensic investigators, and other vendors. - Participate in after-hours claim intake and incident response coordination as needed. - Evaluate full pending of claims in connection with the posting and recommending accurate reserves. - Maintain accurate file documentation/information in our claims system. - Analyze liability and damage data in connection with complex claims, maintain appropriate documentation. - Analyze insurance coverage issues. - Draft coverage letters. - Intelligently manage and track third-party vendors and service providers work and spend. - Maintain and develop relationships with brokers, various positions within an insured’s business including: risk managers, general counsels, and a variety of vendors. - Identify settlement opportunities to maximize impact. - Collaborate in the defense and resolution of claims. - Provide data and analytic based-informational support to underwriters. - Provide support to business development with regard to marketing. - Liaise with partner carriers on a daily basis. Qualifications - 5+ years of experience adjusting cyber claims. - Juris Doctor or Bachelor's Degree is preferred. - Must be a licensed claims adjuster in your state of residence and able to obtain licensing for California and New York. - Demonstrated ability to work as part of a team, interact with others, meet deadlines, and successfully perform in a fast-paced, changing work environment. - Excellent communication and interpersonal skills. - Team-oriented with ability to excel in a collegial environment but work independently. Compensation Our compensation reflects the cost of labor across several US geographic markets. The US base salary for this position ranges from $110,000/year in our lowest geographic market up to $150,000/year in our highest geographic market. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your recruiter can share more on target salary for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Benefits - 100% medical, dental and vision coverage. - Flexible PTO policy. - Annual home office stipend and WeWork access. - Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)! - Competitive compensation and opportunity for advancement.