• Serve as a trusted advisor to pharmacy customers across Western Canada • Provide proactive guidance to optimize use of McKesson Pharmacy Technology Solutions • Conduct operational assessments and business reviews for improvement opportunities • Deliver exceptional customer service and resolve product-related concerns • Conduct training programs for customers in both virtual and in-person formats

• Develop and maintain strong client relationships, ensuring alignment with customer needs • Provide fast & full answers to clients’ questions and support for their problems • Keep customers informed on new features and best practices to enhance usage • Monitor customer engagement and satisfaction to identify upsell and renewal opportunities • Lead renewal processes and identify growth opportunities within customer accounts • Ensure high retention rate by providing excellent customer success service & support

• Build and own Mixam’s lifecycle/customer retention engine across email, SMS, loyalty program, strategic segmentation, testing, and Hubspot CRM tooling - with responsibility for identifying customer risk and opportunity, designing the right intervention, measuring impact, and continuously improving the journey. • This is not an “email marketer.” Email is one channel they own. We need someone who can work independently, build structure from the ground up, make strategic recommendations, and execute directly to deliver business outcomes. Proven experience building and scaling in fast startup environments. This is an individual contributor role for an autonomous builder-operator who thrives on taking complete, end-to-end ownership of both strategy and execution. • As our go-to retention champion, you will become the internal expert on driving lifetime value (LTV), repeat purchase rates, first-to-second-order conversions, and cohort reactivation strategies. You will continuously connect granular customer behaviors; including acquisition source, quote/order patterns, product affinity, and loyalty status, to build highly targeted lifecycle segmentations and cross-sell logic. By seamlessly bridging these behavioral insights with tailored communication strategies, you will optimise our rewards program and translate user actions directly into measurable commercial results

• Clearly communicate the value of the firm’s legal services • Maintain organized lead pipelines and communication schedules • Maintain accurate records within CRM and firm systems • Serve as the primary point of contact for prospective clients (PNCs) • Conduct initial consultations and discovery conversations with leads • Gather relevant information regarding potential legal matters • Conduct consistent and strategic follow-up with prospective clients • Facilitate a seamless transition from prospect to client • Guide prospective clients through the consultation and retention process • Manage the complete sales cycle from initial inquiry through retention