• Identify and develop sales potential for Antivibration Technology • Build and maintain strategic customer relationships • Take full responsibility for assigned international key accounts • Create and implement account plans to drive sales growth • Lead discussions with key decision-makers • Organize customer workshops and events • Coordinate internal resources to deliver customer-focused solutions • Provide market insights and contribute to the development of the product portfolio

Role Description We're looking for an organized, strategic, client-savvy Lead for Account Management to own day-to-day client relationships and campaign execution across BibRave's portfolio. You'll be the connective tissue between clients and internal teams, translating client needs into clear next steps and keeping work on time, on strategy, and at a high standard. This isn't entry-level. We need someone who has already managed client-facing work, builds trust quickly, and leads projects without needing every step handed to them, spotting risks early and solving problems before they become fires. This is a fully remote role reporting into BibRave's Account Management leadership team. The annual base salary for this position ranges from $70,000 - $80,000 (+ bonus). Actual salary will vary based on the candidate's location, qualifications, skills, and experience. What You'll Do - Client Relationship Management - Serve as a trusted day-to-day contact for assigned accounts - Build client trust through proactive communication and sound judgment - Translate client goals and feedback into clear internal direction - Read the room, know when to push, clarify, escalate, or quietly solve. - Account & Project Leadership - Lead the execution of client campaigns and activations across influencer, experiential, ambassador, and integrated work - Own timelines, scopes, deliverables, and trackers - Keep Account, Influencer, Experiential, Creative, Operations, and Leadership aligned - Anticipate roadblocks and flag risks before they impact deadlines or client trust - Hold stakeholders accountable to timelines and decisions - Communication & Meeting Ownership - Lead client meetings with clarity and confidence - Build agendas that drive decisions, not just discussion - Write clear recaps and status updates - Adjust tone and detail for the audience from client & vendors to internal coordinators - Reporting & Insights - Gather inputs and shape the story behind campaign results - Ensure reporting is accurate, polished, and tied to client goals - Surface insights and learnings to improve future work - Account Health & Growth Support - Monitor account health, satisfaction, and scope alignment - Surface renewal, upsell, and expansion opportunities to leadership - Maintain account history and institutional knowledge Qualifications - 4–6 years of experience in account management, client services, project management, or integrated marketing - Fluency in: Google Suite, Microsoft Office, Slack, Canva, Monday.com (or comparable PM tool), and AI tools like ChatGPT - Experience managing multi-stakeholder, client-facing projects - Comfortable working independently, fully remote - Fitness, running, outdoor, or wellness background is a plus Requirements - Mapped to our five Core Competencies, so expectations connect directly to performance. - Ownership & Accountability - Obsessively organized: the checklist exists before the meeting does. - Spots problems early, solves what you can, escalates the rest. - Bias for Action - Doesn't wait for perfect direction: clarifies, organizes, and moves. - Excellence in Execution - Sharp attention to detail. - Crystal-clear written communication across every channel. - Leads complex workstreams and keeps people moving together. - Collaboration & Relationships - Reads a room and adjusts register on the fly. - Stays composed under shifting KPIs and tight timelines. - Growth & Evolution - Curious about the "why" behind the work, not just the checklist. Benefits - Health, Dental and Vision Insurance - Flexible time off - 401(k) - Fully remote, work from wherever you work best - Front-row seat to a rapidly growing fitness, running, and wellness industry - Professional development directly from BibRave leadership - Occasional free gear and accessories (yes, really) - A team that's genuinely fun. We love food, tech, ice cream, coffee, beer, and staying active

Role Description We are looking for a senior TikTok Shop leader to own a portfolio of established client accounts. This is not a day-to-day TikTok Shop Manager position. You will not spend most of your time setting up shipping templates, updating listings, or auditing campaign assets. TikTok Shop Managers will handle execution. You will own the bigger picture: client relationships, account strategy, portfolio growth, retention, commercial performance, and team leadership. Success in this role requires an equal combination of: - Deep TikTok Shop expertise - Strong client and commercial judgment - Proven people-management ability Qualifications - 4–6+ years in e-commerce account management, marketplace operations, or agency client services - At least two years of hands-on TikTok Shop Seller Center experience - Experience managing multiple clients in an agency or services environment - At least one year of people-management experience with two or more direct reports - A proven record of owning client retention, expansion revenue, GMV, or portfolio performance Requirements - Confidence leading founder- and executive-level conversations - Strong QBR, reporting, presentation, and written communication skills - Commercial judgment around renewals, upsells, pricing, and scope management - Ability to coach team members and hold them accountable - Calm, structured decision-making during escalations - Strong organization across multiple accounts and direct reports Benefits - You will have real ownership—not just a list of operational tasks. - You will shape client strategy, lead a team, influence portfolio growth, and work directly with founders and senior leadership. - If you understand TikTok Shop deeply but want to move beyond day-to-day execution into strategic account leadership, this role offers that next step.

Role Description We are looking for a senior TikTok Shop leader to own a portfolio of established client accounts. This is not a day-to-day TikTok Shop Manager position. You will not spend most of your time setting up shipping templates, updating listings, or auditing campaign assets. TikTok Shop Managers will handle execution. - Own the bigger picture: client relationships, account strategy, portfolio growth, retention, commercial performance, and team leadership. - Comfortable challenging campaign decisions in Seller Center. - Guide clients through GMV and profitability performance. - Lead QBRs with founders and executives. - Manage the Shop Managers responsible for daily delivery. Qualifications - 4–6+ years in e-commerce account management, marketplace operations, or agency client services. - At least two years of hands-on TikTok Shop Seller Center experience. - Experience managing multiple clients in an agency or services environment. - At least one year of people-management experience with two or more direct reports. - A proven record of owning client retention, expansion revenue, GMV, or portfolio performance. Requirements - Practical experience with Seller Center, Shop Health, ACE Powered Insights, promotions, orders, and policies. - Experience with GMV Max campaigns and TikTok Search Ads. - Familiarity with TikTok Shop affiliate and creator programs. - Understanding of commission structures, collaboration plans, and creator performance. - Knowledge of FBT operations, costs, inbound shipping, and warehouse processes. - Experience with Shopify catalog and inventory integration. - Understanding of TikTok Shop fees, refunds, commissions, and P&L analysis. Benefits - Real ownership—not just a list of operational tasks. - Shape client strategy, lead a team, and influence portfolio growth. - Work directly with founders and senior leadership. - Opportunity to move beyond day-to-day execution into strategic account leadership. Key Performance Indicators - Net Revenue Retention of 110%+ - Quarterly client retention of 90%+ - Assigned portfolio GMV growth targets - Quarterly upsell and expansion revenue - Client NPS of 40+ or CSAT of 4.5/5 - 100% on-time monthly reports and QBRs - No Shop Health violation unresolved for more than seven days - Client responses within four business hours - Major incidents resolved—or supported by a clear action plan—within 48 hours - Direct reports consistently meeting their KPIs What We're Looking For - Confidence leading founder- and executive-level conversations. - Strong QBR, reporting, presentation, and written communication skills. - Commercial judgment around renewals, upsells, pricing, and scope management. - Ability to coach team members and hold them accountable. - Calm, structured decision-making during escalations. - Strong organization across multiple accounts and direct reports. Nice to Have - Experience at a TikTok Shop agency. - Experience expanding brands into the UK, Southeast Asia, or other TikTok Shop markets. - Multi-channel experience across TikTok Shop, Amazon, and Shopify. - Broader creator-economy or influencer-marketing experience.