• Listen to recorded audio conversations and review AI-generated transcripts • Correct transcription errors, omissions, grammar, punctuation, capitalization, and formatting issues • Ensure transcripts accurately reflect spoken content • Identify contextual errors that AI may miss • Verify spelling, sentence structure, and proper word usage • Maintain high accuracy and quality standards • Follow project guidelines and transcription standards • Meet productivity and turnaround expectations while maintaining quality • Flag unclear audio, inconsistencies, or quality concerns for further review • Support ongoing quality improvement efforts and feedback processes

• Peer-checking and quality reviewing curriculum-aligned lessons to ensure quality standards are met on all tasks. • Checking mathematical accuracy and applying feedback as required. • Support design, build and quality-check interactive lesson elements as required. • Managing your project tasks and time via online tools and software.

• Prospectively review all OASIS assessments to ensure appropriateness, completeness, and regulatory compliance. • Evaluate OASIS data for internal consistency, accuracy, and alignment with patient condition and care delivery. • Utilize OASIS variation, validation, or alert reports to identify potential data integrity concerns. • Ensure documentation supports accurate clinical representation and compliant reimbursement. • Partner with clinicians and agency staff to clarify documentation discrepancies or data integrity issues. • Provide guidance to clinicians on appropriate corrections in accordance with agency policy and regulatory standards. • Support education and reinforcement of best practices related to OASIS completion and assessment accuracy. • Review visit utilization for alignment with patient condition, plan of care, and clinical guidelines. • Identify and report potential underutilization, overutilization, or financial risk to the Coding and OASIS Manager, Clinical Manager, or designee. • Escalate trends that may impact reimbursement, outcomes, or compliance. • Identify and communicate problematic trends or recurring issues identified through OASIS review. • Participate in Quality Improvement and Corporate Compliance initiatives as assigned. • Assist with additional chart audits or documentation reviews as needed.

• Supports successful completion and submission of the MDS (Minimum Data Set) to MassHealth • Examines MDS assessments prepared by clinicians to ensure completeness, accuracy and appropriate explanation of functional status and related clinical findings • Provides feedback to Clinical Care Manager to facilitate optimal documentation and, where necessary, rating category assignment • Supports the Proxy MDS Reviewer (LPN) in completing Proxy MDS submissions for members who cannot be reached for assessment • Completes portions of the electronic MDS-HC form based on diagnoses/information gathered from record review • Prepares printed MDS forms for data entry • Conducts routine training sessions for new Care Management staff and relevant Clinical Care Manager to drive high quality, consistent MDS assessments • Conducts reviews in a timely way in accordance with all timeliness and quality standards • Provides clinical care to members via telehealth technologies (video, chat, etc.)