Title: Call Center Registered Nurse Location: Maitland FL US Hybrid Full time Patient Solutions Job Description: AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process. VOTED one of Orlando's BEST PLACES TO WORK two years in a row Why Choose AssistRx: - Competitive Compensation: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. - Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. - Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. - Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. - Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. - Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! The purpose of the Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label. - Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer - Receive inbound phone calls and make outbound phone calls to patients - Support patients through injection training and education by setting proper expectations of treatment - Provide education and training to healthcare providers if designated by the program - Document all inbound and outbound calls and other activities within the program database - Other tasks as necessary Requirements Education required: · Registered Nurse (BSN or RN); valid nursing license (compact accepted) Education preferred: · BSN Years of experience required: · 2 years nursing experience combined with at least 3 years of other clinical experience. Specific type of experience required: · Computer literacy and good keyboard skills · Knowledge of Microsoft Word Products a plus Benefits - Competitive pay structure, - Matching 401(k) with immediate vesting, - Medical, dental, vision, life, & short-term disability insurance, AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

Title: Call Center Registered Nurse (Overland Park, KS) Location: Hybrid Overland Park, Kansas, United States Full time OverviewApplication Description AssistRx has engineered the perfect blend of technology and talent to deliver best in class results. We believe that access to therapy transforms lives and is achieved through the powerful combination of our people and technology. We leverage advanced custom software, data analytics, and a patient-centered approach to transform medication management into a seamless and efficient process. ***VOTED one of Orlando's BEST PLACES TO WORK two years in a row*** ****WORK FROM HOME AVAILABLE AFTER 120 DAYS**** Job Details Snapshot - Location(s): 4500 W 107th St, Overland Park, KS 66207 - Work from home: The opportunity to work from home will be made available after 120 days upon goals and quotas being met at the discretion of the manager. - Visit our Website: Why Choose AssistRx: - Competitive Compensation: Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. - Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. - Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. - Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. - Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. - Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! The purpose of the Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label. - Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer - Receive inbound phone calls and make outbound phone calls to patients - Support patients through injection training and education by setting proper expectations of treatment - Provide education and training to healthcare providers if designated by the program - Document all inbound and outbound calls and other activities within the program database - Other tasks as necessary Requirements Education required: · Registered Nurse (BSN or RN); valid nursing license in Kansas Education preferred: · BSN Years of experience required: · 2 years nursing experience combined with at least 3 years of other clinical experience. Specific type of experience required: · Computer literacy and good keyboard skills · Knowledge of Microsoft Word Products a plus · Case Management experience · Care Coordination experience Benefits - Competitive pay structure, - Matching 401(k) with immediate vesting, - Medical, dental, vision, life, & short-term disability insurance, AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

• CALL CENTER - VENTAS - VOZ / 100% REMOTO • REALIZAR VENTAS A CLIENTES INTERESADOS C2C

Role Description Responsible for accurate and complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-admission, admission, pre-registration and registration functions. Ensure all insurance requirements are met prior to patients' arrival, and inform patients of their financial liability. Arranges payment options with the patients and screens patients for government funding sources. This position has high customer service with our payors and physicians by phone and requires excellent customer service skills. This position is very similar to the Financial Care Counselor. This position completes all preliminary work. The Financial Counselor completes the work when the patient arrives. Work Performed - Analyze insurance coverage and benefits for service to ensure timely reimbursement. - Obtain all PAC and/or authorizations as appropriate. - Facilitate referral to Financial Services for payment sources for uninsured patients. - Determine if patient's condition is the result of an accident, performing complete research to determine the appropriate source of liability/payment. - Schedules and pre-register patients, correcting as necessary all patient demographic and financial data. - Resolve insurance claim rejections/denials and remedy expediently. - Call patients to remind them to bring balances due, co-pays, co-insurance and deductible. - Evaluate diagnoses to ensure compliance with the Local Medicare Review Policy. - Perform those duties necessary to ensure all accounts are processed accurately and efficiently. - Promote and maintain excellence in customer service. - Explain billing to patients according to PRMO credit and collection policies, when discussing insurance with patients. - Implement appropriate collection actions and assist financially responsible persons in arranging payment. - Make referral to Financial Services Representative for counseling. - Determine necessity of third party sponsorship and process patients per policy and procedure. - Examine insurance policies and other third party sponsorship materials for sources of payment. - Inform attending physician of patient financial hardship. - Update the billing system to reflect the insurance status of the patient. - Provides timely and effective customer service to internal customers. - Assist with departmental coverage as requested. - Obtain authorizations based on insurance plan contracts/guidelines, document in billing system per policy and procedure. - Enter and update referrals as required. - Communicate with insurance carriers regarding clinical information requested and to resolve issues relating to coverage and payment for specific patients and benefits. Qualifications - Excellent communication skills, oral and written. - Ability to analyze data, perform multiple tasks and work independently. - Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. - Must be able to understand and comply with policies and procedures. Requirements - Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred. - Two to five years experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience. - None required for degrees, licensures, certifications. Company Description Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.