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SNHU Careers

At SNHU, we do life-changing work — and not just for our students. Find out how your life can change, too.

User Experience Researcher

User ResearcherUser ResearcherFull TimeRemoteSeniorTeam 10,001+Since 1932H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 31 moreAll locations: Alabama | Arizona | Florida | Hawaii | Idaho | Iowa | Kansas | Kentucky | Louisiana | Maine | Nebraska | New Hampshire | New Mexico | North Carolina | North Dakota | Ohio | Oklahoma | Maryland | Massachusetts | Michigan | Mississippi | Missouri | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | West Virginia | Wisconsin | Wyoming

Posted

3 days ago

Salary

$70.7K - $113.2K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

User Experience Researcher

SNHU Careers

• Lead user research to uncover new insights and opportunities • Understand current needs and expectations, and test potential design solutions • Collaborate with partners, designers, product managers and developers on research activities • Establish a research portfolio that looks across the end-to-end lifecycle • Manage multiple research projects simultaneously • Develop well-crafted research plans with clear research goals • Conduct usability sessions and develop quantitative surveys • Conduct partner and client interviews • Create prototypes using Figma or similar technology • Identify insights by analysis of quantitative and qualitative data • Translate insights into relevant recommendations across digital and physical products • Create communication tools to share insights across development teams • Present research findings to the larger team in a clear and organized fashion • Implement a research strategy by collaborating with product teams and partners

Job Requirements

  • Three years of experience in research, user experience, or human-centered design
  • Bachelor's degree in related field
  • Experience designing and conducting qualitative and quantitative research
  • Work within diverse and cross-departmental teams
  • Written, visual, and verbal communication skills and ability to present ideas
  • Interest and experience with people and cultures
  • Experience with critical thinking in a hyper-fluid operating environment
  • Experience optimizing the customer experience and delivering measurable improvements
  • Excellent customer service abilities
  • Proficiency with PowerBI
  • Experience with D2L Brightspace
  • Experience with data reporting and visualization

Benefits

  • High-quality, low-deductible medical insurance
  • Low to no-cost dental and vision plans
  • 5 weeks of paid time off (plus almost a dozen paid holidays)
  • Employer-funded retirement
  • Free tuition program
  • Parental leave
  • Mental health and wellbeing resources

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