• Serve as the principal technical advisor for assigned Mid-Telco and Service Provider accounts. • Build trusted relationships with customer executives, CTO organizations, network architects, engineering leaders, and operations teams. • Lead executive-level technology discussions focused on network modernization, automation, AI-driven operations, cloud connectivity, and next-generation routing architectures. • Conduct comprehensive discovery sessions to understand customer business priorities, technical requirements, operational challenges, and long-term network strategy. • Design scalable, resilient, and highly available networking solutions leveraging the HPE Networking portfolio with an emphasis on carrier-class routing, transport, and data center networking. • Architect and position solutions utilizing Juniper MX, PTX, and QFX, EX, SRX platforms supporting IP/MPLS core, edge, aggregation, peering, transport, and data center deployments. • Provide expert guidance on JUNOS and JUNOS EVO architectures, software lifecycle management, migration planning, and operational best practices. • Lead technical presentations, architectural workshops, demonstrations, proof-of-concepts, and customer design reviews. • Develop technical proposals, solution architectures, Bills of Materials, implementation strategies, and responses to RFPs and RFIs. • Collaborate with Product Management, Engineering, and the Office of the CTO to provide customer feedback that influences future product direction. • Partner across HPE organizations including AI, Compute, Storage, GreenLake, Security, and Services to deliver comprehensive business solutions. • Act as a technical leader throughout complex sales engagements, helping drive opportunities from qualification through successful closure. • Mentor Systems Engineers across the organization by sharing best practices, conducting technical enablement sessions, and serving as a senior escalation resource. • Stay current on emerging networking technologies, service provider trends, AI networking, automation, and cloud-native architectures.

• Audit the current product UI and existing design artifacts; identify the highest-leverage opportunities to standardize, consolidate, and reduce inconsistency. • Define the information architecture of the system itself — naming, taxonomy, component hierarchy, and documentation structure — so that both humans and AI agents can find, reason about, and correctly apply the right primitives. • Create a concrete step-by-step plan by partnering with design, engineering, and leadership, to correctly prioritize pieces of this effort, balancing long-term scalability with near-term product needs. • Define and ship a scalable token strategy (color, typography, spacing, elevation, motion) with a pipeline that keeps Figma variables, code tokens, and Storybook in sync. • Partner with Front-End engineers to translate the system into reusable, well-architected components with clear APIs, states, and accessibility built in. • Own the component lifecycle end-to-end: versioning, release notes, deprecations, and handoffs. • Build a lightweight, builder-friendly contribution process — designers, engineers, and PMs should be able to propose, review, and add to the system without a heavy governance tax. • Create documentation that people (and agents) actually use: guidelines, do/don't examples, usage rationale, and decision records, structured so they're machine-readable as well as human-readable. • Drive pragmatic adoption: start where it matters most, ship iteratively, and build credibility through visible product impact. • Define how AI agents help audit, tag, and maintain the system's structure — and where human review gates belong (naming decisions, deprecations, new pattern introductions). • Shape the pipeline that takes a Figma frame or a PM's prompt through Cursor / Claude Code into Storybook-validated components, including the review checkpoints that keep quality, accessibility, and brand integrity intact. • Make the system legible to agents. Ensure components, tokens, and patterns are documented, named, and structured so that when a designer or PM prompts an agent to "build the post-intent screen," the agent reaches for the right primitives and produces something shippable — not something that needs to be rebuilt. • Define what success looks like and track meaningful signals: adoption, UI consistency, design/dev cycle time, accessibility improvements, and the quality of AI-generated output against the system. • Partner with Research and Data where useful to connect system changes to product outcomes (quality, user confidence, conversion efficiency).

Role Description Nós somos a BHS! Com 31 anos de experiência no mercado, proporcionamos soluções modernas de TI. Somos reconhecidos como a MELHOR empresa para se trabalhar em MG e TI do BRASIL pelo GPTW - Great Place to Work, e estamos classificados como a 4ª melhor empresa para se trabalhar na categoria LATAM. ✨ O que a gente espera de você? - Ser organizado(a) para lidar com alto volume de informações e demandas diversas de clientes de segmentos distintos; - Ser aberto ao aprendizado e às críticas, buscando inovação; - Capacidade de construir relacionamentos interpessoais com o time e demais áreas; - Proatividade e senso de urgência para buscar resultados; - Comprometimento: Aqui, assumimos responsabilidades levando em consideração que as nossas atitudes impactam o resultado da empresa. Buscamos todos os dias transparência e protagonismo nas tarefas; - Colaboração: Somos um time, onde compartilhar conhecimento e buscar soluções fazem parte do nosso DNA. Responsibilities - Atendimento aos pedidos de suporte dos clientes internos e externos; - Sustentação dos nossos sistemas; - Executar testes funcionais e validar correções; - Identificar e corrigir falhas em aplicações; - Apoiar a documentação técnica e funcional; - Participar de reuniões de acompanhamento dos projetos; - Pesquisar soluções técnicas e novas funcionalidades da plataforma Microsoft; - Prestar suporte técnico às aplicações em produção; - Colaborar com desenvolvedores e analistas na implementação de melhorias. Qualifications - Graduação completa em Análise de Sistemas, Ciência da Computação ou áreas afins; - Facilidade em pesquisar pela Internet e conhecimento nas ferramentas de desenvolvimento para navegadores como Edge e Firefox; - Conhecimento em ferramentas de escritório como Excel, Word, Outlook; - Conhecimentos de Internet como protocolo HTTP, APIs Rest, E-mail, etc.; - Conhecimento em Power Platform e Microsoft Dynamics; - Visão geral de algoritmo; Requirements - Conhecimento avançado em Power Platform e as linhas de negócio do Microsoft Dynamics, principalmente Customer Engagement e Customer Service; - Conhecimento em .Net e recursos para desenvolvimento de software em Azure; Benefits - Plano de saúde e Assistência Odontológica; - Vale Refeição/Alimentação no cartão Flash; - Auxílio Home Office; - Gympass / Wellhub; - Seguro de vida; - Licença Maternidade/Paternidade estendida; - Parcerias e convênios diversos em educação, saúde e lazer (Universidades, escolas de Idioma, academias, clínicas de saúde...); - Cultura de Feedback contínuo, com: Feedbacks semestrais, 1:1, PDI (Plano de Desenvolvimento Individual) e BHS Experience.

• Management and support of client IT infrastructure • Support for the team in the daily operation of the Managed Services • Operation of the leading pension fund software • Engineering of new infrastructure solutions and optimizations • Planning, coordination and support for the implementation of changes for customers, partners and suppliers • Hands‑on support and active participation in IT projects • Ensuring smooth operation of the IT infrastructure • Analysis and resolution of complex IT incidents and fault conditions • Application monitoring as well as optimization and documentation of operational processes