• Assures that SYSCO’s IT environment at operating companies, divisions and corporate office is effective and in compliance with established guidelines • This position is responsible for supervising, planning, scheduling, and performing information technology audit engagements • The individual will supervise the completion of IT audits (including Sarbanes Oxley compliance) within the IT Department by reviewing, approving, gathering, documenting, and analyzing information and evidence on the existence of risks and the effectiveness of the IT control framework • Plans, executes, and supervises the activities of a team of IT auditors • Provide ongoing coaching and constructive feedback with an emphasis on evaluating performance and productivity to maximize team effectiveness and impact • Contributes to and guides development of audit work programs and testing procedures using a risk-based audit methodology that are relevant to risks and test objectives • Develops clear and meaningful findings, high quality audit reports, presentations, and other materials • Builds collaborative and trusting relationships with business partners, management, and other cross-functional stakeholders • Interacts regularly with management and clearly communicate and articulate valuable business insights • Collaborate with financial audit team members to ensure an integrated business process/information system audit approach, which includes coordination on the audit scope, work program, fieldwork, and reporting • Assist in recruiting, interviewing, and hiring new auditors • Assist in training and development of new and current auditors • Exhibit a willingness and ability to lead and coach others in development areas.

• Supervise and support a team of liability claims adjusters. • Provide technical guidance and mentorship to adjusters handling bodily injury, casualty, and liability claims. • Conduct performance reviews, coaching sessions, and ongoing training to support staff development. • Assist with staffing, onboarding, and workload distribution across the team. • Monitor claims handling activities to ensure compliance with company guidelines and client service standards. • Review high-exposure or complex liability claims and provide guidance on claim strategy and resolution. • Approve claim settlements within assigned authority levels. • Ensure appropriate reserve setting and claim documentation. • Serve as a point of contact for clients regarding claim performance and operational questions. • Participate in client meetings and provide updates regarding claim trends, outcomes, and performance metrics. • Collaborate with legal counsel, vendors, and internal teams to support effective claim resolution. • Monitor team performance metrics including claim cycle time, quality assurance results, and service level agreements. • Identify opportunities for operational improvements and implement best practices. • Support leadership with reporting and operational updates.

• Provide mentoring and coaching to Practice Coaches • Lead regular team meetings and foster a culture of collaboration, accountability, and mutual respect • Address and resolve conflicts while maintaining team engagement and motivation, incentivize individual and collective performance through rewards and recognition • Continuously identify and implement opportunities to improve practice facilitation systems and processes for members and customers • Prioritize, assign, and oversee tasks/deliverables across the team as appropriate • Ensure team processes function efficiently and effectively • Monitor progress to ensure timely and effective completion of tasks and deliverables • Supervise individual performance and connect team members with appropriate resources and support to empower their success • Conduct staff evaluations and employ corrective action practices as needed if performance issues are identified • Provide input to leadership (Manager/Director) on staffing and resource allocation decision

• Lead, coach, and mentor staff to ensure excellent service delivery • Provide real-time feedback and conduct regular performance check-ins • Monitor call center performance (service levels, call volume, response times) and drive improvements • Support hiring, onboarding, and ongoing staff training • Partner with leadership to implement operational and strategic improvements • Help ensure proper staffing and smooth day-to-day operations