Cloud Infrastructure Engineer
Location
Brazil
Posted
4 days ago
Salary
0
Seniority
Mid Level
Job Description
Cloud Infrastructure Engineer
MSI Technologies Inc.
Role Description We are seeking a highly skilled and motivated Cloud Infrastructure Engineer to join our Infrastructure Customer Engineering and Support team, part of the Red Hat Telco Cloud Organization. This critical role offers the opportunity to contribute to either the Tier 3 (L3S) or Tier 4 (L4S) Engineering team, working collaboratively to ensure the performance, availability, and reliability of our cloud-based services and underlying infrastructure. The successful candidate will act as a critical technical Subject Matter Expert (SME), applying strong analytical knowledge to quickly diagnose and resolve complex issues across the entire cloud stack. About The Teams - Tier 3 (L3S) - Cloud Infrastructure Engineer: - Responsible for managing, troubleshooting, and optimizing containerized applications and infrastructure deployed on Kubernetes, RedHat OpenShift, and OpenStack platforms. - Support Nokia Container Services (NCS) and CloudBand Infrastructure Software (CBIS) products. - Serve as SMEs for core cloud infrastructure technologies. - Lead the investigation and resolution of complex, high-severity customer issues. - Provide end-to-end Escalation, Monitoring, and Emergency (EME) support, acting as a final escalation point to ensure service availability and meet SLAs. - Tier 4 (L4S) - Cloud Infrastructure SRE/Engineer: - Dedicated to preventing and solving the most critical and strategic customer issues. - Deep dive into troubleshooting, traversing layers from high-level Kubernetes errors to pinpointing kernel bugs. - Involved in technologies like Nokia Container Services (NCS) and CloudBand Infrastructure Software (CBIS), private clouds based on Kubernetes and OpenStack. - Collaborate closely with developers and product engineers to bridge the gap between infrastructure and software. Key Responsibilities - Manage, troubleshoot, and optimize containerized applications and infrastructure deployed on platforms like Kubernetes, RedHat OpenShift, and OpenStack. - Lead the investigation and resolution of complex, high-severity customer incidents. - Prepare and conduct rigorous Root Cause Analysis (RCA). - Develop, test, and maintain automation scripts using Python and Ansible. - Provide immediate support for urgent cases as part of an on-call rotation. Qualifications - Core Technical Expertise - Linux Expertise: Strong knowledge and proven hands-on experience with advanced Linux (CentOS) system administration. Familiarity with Red Hat and CentOS is highly valued. - Networking Foundations: Strong knowledge of core networking principles (TCP/IP, routing, load balancing, firewalls) in a cloud environment. Solid grasp of computer networking fundamentals, such as understanding of VLANs and IP routing. - Containerization & Virtualization: Strong knowledge of Kubernetes orchestration, OpenStack platforms, and Docker/Containerization. - Scripting and Automation: Solid Python scripting skills for task automation and system management. Proficiency in scripting with Bash and Python, or the willingness to learn and adapt, as well as familiarity with Ansible. - Root Cause Analysis (RCA): Expertise in preparation and implementation of RCAs. - Escalation and Monitoring: Proven experience with EME (Escalation, Monitoring, and Emergency) management processes. Requirements - Desired Skills (Nice-to-have) - Networking Advanced Tools: Familiarity with advanced tools and technologies such as Calico, Multus, and Open vSwitch. - Storage Systems: Proficiency with storage solutions such as CEPH and Rook. - Database Expertise: Understanding of relational databases such as MySQL and MariaDB, as well as experience with ETCD. - Certifications: One or more certifications from the list below will be considered an added advantage: - Red Hat Certified Specialist in Cloud Infrastructure (EX210) - Red Hat Certified Engineer (RHCE) in Red Hat OpenStack (EX310) - RHCSA, RHCE, CKA - EX280 (RedHat Certified Specialist in OpenShift Administration) - EX380 (RedHat Certified Specialist in OpenShift Automation and API Management) - Other Technologies: Knowledge in areas like Podman, Helm, and/or KVM/QEMU. Benefits - Not specified.
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