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Omtera

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Product Analytics Consultant, Customer Success Manager

Data AnalystData AnalystFull TimeRemoteSeniorTeam 11-50Since 2019H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

3 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishSQL

Job Description

Product Analytics Consultant, Customer Success Manager

Omtera

• Lead the onboarding and implementation of product analytics platforms, primarily Mixpanel. • Understand customers’ products, business models, growth objectives and analytics maturity. • Design and review tracking plans, event structures, user properties and measurement frameworks. • Help customers define meaningful KPIs and establish reliable product analytics practices. • Build and optimise dashboards, reports, funnels, cohorts and retention analyses. • Analyse user journeys, activation, conversion, engagement, retention and churn. • Identify behavioural patterns, friction points and growth opportunities within customer products. • Turn data into clear, actionable insights and recommendations for product, growth and leadership teams. • Deliver regular insight sessions, workshops, business reviews and strategic presentations. • Advise customers on experimentation, segmentation, lifecycle analysis and data-driven product development. • Support customers in improving analytics adoption across their organisations. • Own the customer relationship from onboarding through adoption, renewal and expansion. • Build strong, trusted relationships with product, growth, marketing, data and executive stakeholders. • Create success plans based on each customer’s objectives, priorities and expected outcomes. • Track platform usage, customer health, adoption and engagement. • Proactively identify risks, blockers and opportunities before they become urgent. • Coordinate technical, commercial and strategic conversations across Omtera, the customer and software partners. • Manage customer communications, expectations, escalations and follow-up actions. • Lead quarterly or periodic business reviews and demonstrate the value delivered through the partnership. • Support renewal processes and identify relevant upsell and cross-sell opportunities. • Work closely with Omtera’s sales, solutions and technical teams to deliver a seamless customer experience. • Support customers across multiple countries and time zones. • Collaborate with teams from leading global software companies. • Represent Omtera in customer meetings, workshops, partner sessions and industry events. • Occasionally travel internationally for strategic customer meetings, workshops and partner events.

Job Requirements

  • At least 3 years of experience in product analytics, digital analytics, customer success, consulting, growth, product management or a related role.
  • Hands-on experience with Mixpanel is strongly preferred.
  • Experience with one or more platforms such as Amplitude, Contentsquare, Heap, Google Analytics 4, Adobe Analytics or similar analytics tools.
  • Strong understanding of product analytics concepts, including: Funnels and conversion, Retention and cohort analysis, Activation and engagement, User journeys, Segmentation, Churn, Experimentation, Product and growth KPIs.
  • Experience working directly with customers in a consulting, agency, SaaS or technology environment.
  • Ability to understand a customer’s business challenge and translate it into an analytics approach.
  • Strong presentation, facilitation and stakeholder-management skills.
  • Confidence communicating with product managers, growth teams, data teams and senior executives.
  • Commercial awareness and experience supporting renewals, account growth or upsell opportunities.
  • Excellent written and spoken English.
  • Strong organisational and project-management skills.
  • Ability to manage multiple customers and priorities independently in a remote environment.
  • A proactive, accountable and solution-oriented working style.
  • Experience creating event taxonomies and measurement plans.
  • Familiarity with mobile and web analytics implementation.
  • Understanding of CDPs, data warehouses and customer-engagement platforms.
  • Basic SQL knowledge or experience working with data teams.
  • Experience in SaaS, e-commerce, fintech, marketplaces, gaming or mobile applications.
  • Previous responsibility for a portfolio of international customers.

Benefits

  • 100% remote working environment
  • Opportunity to work with top-tier international brands
  • Direct collaboration with leading global software companies
  • Exposure to product, growth, data, customer engagement and AI projects
  • International customer portfolio across multiple industries and markets
  • Opportunities for international travel, events and partner meetings
  • High level of ownership and visibility within the company
  • A fast-moving environment where your ideas can directly influence how we work
  • Private health insurance
  • Birthday leave
  • Flexible remote-working culture
  • Learning, certification and professional-development opportunities
  • A collaborative team that values initiative, curiosity and measurable impact

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