A physician-led-and-owned healthcare delivery organization, Vituity offers integrated, acute care expertise in the areas of anesthesiology, emergency medicine,
Manager, Revenue Cycle Vendor Performance & Offshore Operations
Location
United States
Posted
3 days ago
Salary
$74.4K - $93.0K / year
Seniority
Lead
No structured requirement data.
Job Description
Manager, Revenue Cycle Vendor Performance & Offshore Operations
Vituity
Role Description Establish daily and weekly production goals across offshore teams. - Monitor work queues and aging inventories. - Balance workloads across vendors. - Conduct workforce planning and staffing. - Identify and remove operational bottlenecks. - For AR-focused offshore teams, focus on financial outcomes rather than activity metrics alone. - Drive cash collections and reductions in aging inventory. - Implement quality assurance processes and hold vendors accountable to performance standards. - Reduce denial rates, rework touches, and coding/billing errors. - Improve clean claim rates. - Build and maintain KPI scorecards for each offshore partner. - Conduct regular business reviews. - Escalate performance issues. - Drive corrective action plans. - Eliminate variation in how vendors perform work through standard workflows and reporting. - Ensure the organization realizes expected value from offshore investments. - Serve as the primary liaison between internal teams and offshore partners. Qualifications - Bachelor’s degree in related field; or combination of education and experience that demonstrates the attainment of the requisite knowledge, skills and abilities required. - 2-3 years in revenue cycle management, with direct experience managing offshore/outsourced RCM vendors (AR follow-up, billing, coding, or denials) required. - Demonstrated track record improving SLA attainment, cash collections, and AR aging required. - Experience building QA programs, KPI scorecards, and corrective action plans required. - Proficiency with RCM platforms, work-queue management, and reporting/BI tools required. - Experience standing up or scaling an offshore operating model preferred. - Background in physician/hospital RCM or specialty-relevant environment preferred. - Lean/Six Sigma or process-improvement credentials preferred. - Workforce planning and staffing across distributed/offshore teams. - Performance management and accountability. - Ability to drive results through vendor partners including higher output per FTE, reduced backlogs, and faster account resolution. - Vendor and offshore team oversight. - Ability to manage SLA governance with consistent SLA achievement, greater transparency, better performance management. - Skilled in escalation management. - KPI accountability and data-driven decision-making; strong command of RCM KPIs. - Day-to-day operational leadership. - Excellent verbal and written communication skills. - Ability to maintain confidentiality of patient, employee, and organizational information. - Computer skills, specifically Microsoft Excel, Microsoft Word, PowerPoint and MS Teams. - Deep knowledge of end-to-end revenue cycle workflows (claims, denials, AR, collections) and the metrics that measure them: cost-to-collect, cash collections, days in AR, quality, and productivity per dollar. - Ability to manage BPO/offshore partners through SLAs, KPIs, and escalation frameworks, holding partners accountable while sustaining a productive relationship. - Skills in forecasting volume and balancing staffing across internal and offshore teams to enable easier scaling. - Ability to design consistent, documented workflows and SOPs that reduce variation, shorten training time, and support repeatable scaling. - Skills in turning operational data into standard, repeatable dashboards that expose performance gaps and drive decisions, including cost-to-collect and productivity modeling. - Ability to apply root-cause analysis to resolve issues faster, reduce escalation volume, and convert recurring problems into permanent fixes. - Skills in bridging internal revenue cycle teams and offshore partners, delivering clear executive updates to the Senior Director, and building stakeholder trust and satisfaction. - Working knowledge of HIPAA and PHI handling requirements governing offshore access to protected data. - Ability to coordinate distributed teams while balancing productivity, quality, and cost objectives under competing priorities. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.
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