• Refining the Go To Market processes using our tools to optimize Blackline Safety Sales Velocity, Revenue Potential, and Customers Retention. • Defining, building, and maintaining various data products and automations using a combination of tools such as Power BI, HubSpot, and Excel. • Designing and building controls in our different reporting and visualization tools focused on reducing revenue leakage and discrepancies. • Understanding business requirements in the BI context and design data models to change raw data into meaningful insights. • Designing and developing stunning BI solutions, from back-end components and processes to front-end user interaction/experience components/requirements using Power BI. • Assisting the business in identifying the measures and Key Performance Indicator (KPI) to drive business decisions. • Converting business requirements into technical specifications and determining the timeline to complete. • Monitoring, measuring, and analyzing the performance of the different Go To Market functions from different angles to better understand the different drivers and arm our stakeholders to better meet/over-achieve market goals. • Analyzing different datasets to provide statistics and benchmarks that can be used to better understand the trajectory of our business and areas for improvement, providing data-driven insight. • Owning the end-to-end commissions process from design to execution. • Working closely with Go To Market leaders to quantify market opportunities and assist in allocating and planning resources to maximize sales results and meet targets. Assist in the management and measuring of sales campaigns. • Driving the annual sales planning process partnering with your sales leaders, including account tiering and assignment, and quota development and deployment. • Working closely with Go To Market leaders and Finance to have a cross-functional alignment when it comes to Revenue Reporting and Forecasting. • Working cross-functionally in different strategic initiatives as they arise.

Role Description This role will join the Advizex team and play a key part in continuing that legacy. This is an opportunity to join a fast-growing Managed Services Provider. We are seeking a strategic and technically proficient Solution Outcome Management Leader to lead and scale our Managed Services Customer Success organization. This leader will be responsible for developing and executing a customer success strategy that drives customer retention, expansion, adoption, and overall customer value realization across our managed services portfolio. The ideal candidate has successfully built or transformed a Customer Success practice, possesses a strong technical background in IT infrastructure, cloud, networking, cybersecurity, or managed services, and has a proven ability to lead high-performing Customer Success Managers (CSMs). This individual will serve as a key liaison between customers, operations, service delivery, sales, and executive leadership to ensure exceptional customer outcomes and long-term partnerships. Must be based in the United States. Key Responsibilities - Customer Success Leadership - Build, develop, and lead a high-performing team of 5 to 10 Solution Outcome Managers supporting managed services customers. - Establish the operating model, processes, and KPIs for the Solution Outcome Management organization. - Create scalable customer lifecycle programs focused on onboarding, adoption, value realization, renewal, and expansion. - Customer Retention & Growth - Own customer retention, customer health, and account profitability. - Develop executive-level relationships with key customer stakeholders. - Identify and mitigate customer risk through proactive engagement and health monitoring. - Partner with Sales and Account Management teams to uncover growth opportunities and support upsell and cross-sell initiatives. - Practice Development - Design and implement playbooks, customer health scoring models, and success plans. - Develop customer segmentation and engagement strategies. - Establish operational metrics, reporting, and dashboards to measure customer outcomes and team performance. - Build scalable processes that support organizational growth. - Lead business reviews, service reviews, and executive stakeholder meetings. - Cross-Functional Leadership - Act as the voice of the customer across the organization. - Partner closely with Managed Service Delivery, Professional Services, Sales and Account Management, and Executive Leadership. - Drive alignment between customer expectations and service delivery capabilities. Qualifications - Bachelor's degree in Computer Science, Information Technology, Business, or a related field. Master's degree preferred. - 10+ years of experience in Customer Success, Service Delivery, Account Management, Managed Services, or related customer-facing leadership roles. - 5+ years of people leadership experience managing Customer Success Managers or other customer-facing teams. - Proven experience building, scaling, or transforming a Customer Success practice. - Prior hands-on technical experience in one or more of the following: - Enterprise networking - Cybersecurity - Enterprise storage (SAN, NAS, software-defined storage) - Virtualization (VMware, Nutanix, Hyper-V) - Hyperconverged infrastructure (VxRail, Nutanix, PowerFlex) - Database administration (Oracle, MS SQL, Postgres) - Strong understanding of managed services delivery models, SLAs, recurring revenue businesses, and customer lifecycle management. - Experience leading executive-level customer engagements and strategic business reviews. - Demonstrated success driving customer retention, growth, customer satisfaction, and account profitability. Requirements - Experience working for a Managed Service Provider (MSP), technology services company, or IT consulting organization. - ITIL, AWS, Azure, Cisco, Microsoft, or other relevant certifications. - Experience with Customer Success platforms such as Gainsight, ChurnZero, Totango, or similar. - Familiarity with PSA and ITSM platforms such as ServiceNow, ConnectWise, Autotask, HaloPSA, or similar. - Experience managing enterprise and mid-market customer portfolios. Benefits - Company-subsidized medical benefits - Dental and vision coverage offered - 17 PTO days - Flexible Work Arrangements - Retirement Savings Plans - Paid Long Term Disability - Basic Life Insurance offered Compensation Pursuant to Pay Transparency Laws, the base compensation range for this position is $130,000-$150,000, plus opportunities for profit-sharing bonus and/or commission. Compensation may vary by geography. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Role Description We’re looking for a hands-on, data-driven Revenue Operations Manager to help us build and scale the operational backbone of our go-to-market (GTM) engine. This person will report directly to the COO and work across Marketing, Sales, and Customer Success to design, implement, and continuously improve the systems, processes, and insights that drive revenue performance. You’ll be instrumental in owning our GTM operating system, forecasting, pipeline health, and data infrastructure, helping us move from early-stage hustle to repeatable execution. This is a high-impact role for someone who thrives in fast-paced, evolving environments and wants to help shape how a company grows. This role requires <10% travel. What You Will Do - Build & Own the GTM Operating System - Design and improve full-funnel processes across Marketing, Sales, and Customer Success - Define and enforce lifecycle stages, handoff criteria, SLAs, and territory/account structures - Ensure a smooth, measurable buyer journey — from lead to closed-won and beyond - Revenue Intelligence & Forecasting - Own forecasting methodologies, reporting infrastructure, and KPI frameworks across GTM teams - Deliver executive dashboards that clearly communicate funnel health, stage conversions, sales velocity, retention, and LTV - Establish attribution models and ROI frameworks that inform go-to-market strategy and investment - Support quarterly planning, board reporting, and performance reviews with clear insights - Data, Systems, & Automation - Manage the GTM tech stack (Salesforce, Gong, ZoomInfo, 6sense, LinkedIn Sales Navigator, etc.) - Drive automation and data integrity across systems - Partner with engineering and analytics to unify data sources and maintain a clean, actionable single source of truth - Partner with Sales Enablement and Marketing to equip GTM teams with insights, tools, and processes needed to succeed - Leverage AI tools and automation platforms to drive efficiency and insight generation - Pipeline and Process Optimization - Analyze the performance of each funnel stage and identify bottlenecks, gaps, and opportunities - Work cross-functionally to improve stage conversion, accelerate time-to-revenue, and reduce customer acquisition costs - Optimize outreach, lead scoring, routing, and account prioritization process - Sales Enablement & Team Readiness - Partner with Sales and Marketing to develop and maintain enablement content, playbooks, and tools that support every stage of the sales cycle - Help define onboarding and ongoing training programs to ramp new reps quickly and reinforce best practices - Equip GTM teams with the insights, competitive intelligence, and resources they need to position our solutions effectively - Continuously assess enablement gaps and work cross-functionally to close them through content, systems, and track enablement effectiveness through usage metrics, rep performance and feedback loops Qualifications - 5–7 years of experience in Sales/Revenue Ops, market research, or analytical roles, ideally with leadership exposure and strategic impact - Proven success in fast-paced, high-growth, or startup environments - Advanced skills in Excel, SQL, and BI tools; experience with Salesforce and tools like Looker, Gong, 6sense, ZoomInfo, and LinkedIn Sales Navigator - Strong analytical and problem-solving mindset with attention to detail - Familiarity with (or interest in) using AI to improve revenue operations - Experience building from scratch and working cross-functionally across GTM teams - Excellent communicator and team player, comfortable collaborating across functions - Passion for fostering a diverse, inclusive, and high-performing culture - Alignment with the core Digimarc values: collaborative, curious, and courageous Benefits - Comprehensive Benefits Including Medical, Dental, Vision, & Retirement Savings Plan - Restricted Stock Units - Flexible Paid Time Off & Holidays - Life Insurance - Tuition Reimbursement - Mentorship Opportunities - Training & Development - Remote work

• Apoiar o enriquecimento de empresas e contatos no HubSpot. • Validar dados comerciais, evitando duplicidades e inconsistências. • Apoiar a classificação de contas por segmento, fit, ICP e tierização. • Revisar informações geradas por automações e IA. • Operar rotinas simples em ferramentas como Clay, n8n e planilhas. • Apoiar a criação e manutenção de listas comerciais e bases ABM. • Documentar processos operacionais e sugerir melhorias. • Apoiar o time comercial com dados e insumos para abordagens mais personalizadas. • Apoiar rotinas simples de automação e enriquecimento em ferramentas no-code ou low-code.