Bloomreach is a computer software company that is on a mission to empower its clients to seamlessly personalize their customer experience and, in turn, successf
AI Demo Operations Specialist
Location
Worldwide
Posted
5 days ago
Salary
€42K - €52K / year
Seniority
Mid Level
No structured requirement data.
Job Description
AI Demo Operations Specialist
Bloomreach
Role Description Bloomreach is seeking an AI Demo Operations Specialist who is AI-native by instinct: someone who sees repetitive operational work and immediately starts thinking about workflows, prompts, automations, self-service paths, and better systems. This is not a software engineering role. It is a hands-on operations role for someone who will start close to the work - provisioning environments, coordinating requests, validating setups, triaging issues - then use that understanding to automate, systematize, and scale demo delivery. Your job will be to: - Own demo readiness operations: Manage the operating backbone behind customer-facing demos, including request intake, environment setup, QA, launch readiness, issue triage, and field support. - Automate repetitive workflows: Map high-volume demo operations tasks and turn them into AI-assisted workflows, routing rules, setup checks, support paths, and self-service systems. - Build AI-assisted intake and support layers: Capture demo requests cleanly, enrich them with context, route them intelligently, and help the field solve common setup or usage issues without waiting on a person every time. - Turn tribal knowledge into reusable systems: Convert messy process knowledge into checklists, prompt patterns, playbooks, QA routines, and repeatable operating logic that others can trust. - Drive the demo operations roadmap: Track recurring pain points and prioritize the workflows that make demo delivery faster, more reliable, and easier for the field. Your success story will be: - Within the first 30-60 days: You have operated the demo process hands-on, mapped the workflow, and identified where AI and automation can create the biggest gains. - After 60-90 days: You have shipped the first AI-assisted workflows that reduce manual work in request intake, setup validation, issue categorization, documentation, QA checks, or field support. - By 6 months: Demo operations are more scalable. Repetitive work has been automated, systematized, or shifted into self-service; demo environments are more reliable; and readiness is built into the system. Qualifications - You're AI-native in how you work. - You think in systems and workflows. - You are a strong operator. - You know where automation helps and where human judgment still matters. - You communicate clearly. Requirements - Experience in presales support, solutions operations, demo operations, QA, technical program coordination, sandbox management, customer-facing technical enablement, or workflows involving intake, routing, documentation, setup validation, support triage, or launch readiness. - Familiarity with AI workflow tools, orchestration platforms, LLM APIs, prompt-based automation, UAT, sandbox provisioning, partner environments, Bloomreach, or similar commerce technology platforms. Benefits - A great deal of freedom and trust. - Flexible working hours to accommodate your working style. - Virtual-first work environment with several Bloomreach Hubs available across three continents. - Company events to experience the global spirit of the company. - Encouragement and support for volunteering activities - every Bloomreacher can take 5 paid days off to volunteer. - People Development Program with workshops run by experts. - Access to a communication coach for work-related challenges. - $1,500 professional education budget annually. - Employee Assistance Program with counselors for non-work-related challenges. - Subscription to Calm - sleep and meditation app. - ‘DisConnect’ days for additional time off each quarter. - Extended parental leave up to 26 calendar weeks for Primary Caregivers. - Restricted Stock Units or Stock Options based on role, seniority, and location. - Participation in the company's success through performance bonuses. - Employee referral bonus of up to $3,000. - Celebration of work anniversaries - Bloomversaries!
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