• To diagnose, maintain and repair IT systems. • Gather details from staff and systems, possess clear communication skills, provide clear documentation on steps taken, enact any defined operating procedure and/or approved best practices per scenario. • To navigate, guide and apply necessary base configuration changes in various system interfaces. • Tier 1-2 End-user support including help escalating to contracted other 3rd party providers. • Simple migration tasks between software and applications. • Create and maintain technical documentation for both IT and End User audiences. • Other basic and intermediate IT administration tasks mutually agreed upon. • Maintain approved on-going training, research, and troubleshoot concepts in Dev environment. • Work with Managers and HR to Onboard/Offboard personnel. • Partake in company meetings. • Provide guidance, training, and mentorship to junior IT team members. • Work with diverse people, companies, time zones, platforms, and varying levels of demands. • Work on Special Projects for IT Division.

• Prepare, submit, and track a high volume of permit applications with local and state agencies each week. • Manage submittals through various Florida building department portals. • Review permit requirements to ensure compliance with regulations and company policies. • Respond to comments and corrections, and resolve deficiencies to keep applications moving toward approval. • Maintain detailed records of permits, approvals, and related documentation. • Communicate with municipal departments and regulatory agencies to resolve permitting issues. • Assist project managers and clients in navigating the permitting process. • Coordinate documentation, plans, and supporting materials to ensure complete, first-pass submittals.

• You design, take responsibility for, and manage the end-to-end technical architecture of cloud and hybrid solutions based on the SAP Business Technology Platform (BTP) • You advise our clients (energy utilities and municipal utilities) on decoupling legacy systems (legacy code) and lead the transformation toward future-proof side-by-side extensions on the BTP • You design complex integration scenarios between SAP S/4HANA Utilities, cloud models, and third-party systems, making extensive use of the SAP Integration Suite • You define company-wide development, security, and architecture guidelines for the BTP and ensure their enforcement across onshore and nearshore teams • You act as the technical mastermind, support large projects from feasibility study to go-live, and steer the technical implementation carried out by nearshore development teams • You continuously evaluate the latest SAP cloud technologies and embed forward-looking approaches into our portfolio.

• Provide first-level contact and problem resolution for all users with software application & hardware problems via phone, email or in person • Maintain proficiency with the responsibilities of reservations and airport agents • Perform testing and offer feedback on existing programs, new versions of these programs and new functionality within existing or new distribution channels • Provide accurate and timely logging of problems and resolution for problems into helpdesk ticket management system • Elevate calls/emails that cannot be answered at initial request or urgent matters affecting the operation pursuant to the Help Desk Escalation Process • As time allows, review PNRs to ensure passengers are check-in ready • Assist with maintaining the department’s reference materials • Reinforce training when assisting employees • Support and encourage frontline agents to prevent customer service failures • Participate in additional/regular training sessions to maintain subject matter knowledge • Additional duties assigned