At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Assistant, Mortgage Specialist
Location
Canada
Posted
4 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Assistant, Mortgage Specialist
Royal Bank of Canada
Role Description This position offers the opportunity for a remote work. Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently. What will you do? - Consistently provide superior responsive service to client fax / e-mail / telephone requests. - Consistently provide superior responsive execution and delivery of client transactions/requests. - Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions. - Demonstrates personal commitment to ensure skills and knowledge are up-to-date and meet position requirements. - Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites. - Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read. - Ensures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities. - Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records. - Ensure the Mortgage Specialist's needs are proactively identified and provide the documentation and information necessary to perform their duties. Qualifications - Sales-oriented, self-motivated, self-managed, and thrive in a fast-paced environment. - Ability to consistently provide superior responsive service to client requests to build customer loyalty and trust. - Extremely well organized with the ability to multi-task and prioritize. - Energetic and enthusiastic team player who pays attention to detail. - Strong computer skills. - Strong knowledge of the mortgage process and Home Financing products is an asset. - Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs. Benefits - A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation. - Leaders who support your development through coaching and managing opportunities. - Work in a dynamic, collaborative, progressive, and high-performing team. - A world-class training program in financial services. Additional Job Details - Address: 1 PLACE VILLE MARIE: MONTRÉAL - City: Montréal - Country: Canada - Work hours/week: 37.5 - Employment Type: Full time - Platform: PERSONAL & COMMERCIAL BANKING - Job Type: Regular - Pay Type: Salaried - Posted Date: 2026-07-13 - Application Deadline: 2026-07-20
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