Title: CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73005406 Location: WEST PALM BEACH, FL, US, 33406 Workplace: Full Time Department: Business and Financial Operations Remote Job Description: Requisition No: 879211 Agency: Department of Revenue Working Title: CHILD SUPPORT CASE PROCESSING QUALITY ASSURANCE SPECIALIST - 73005406 Pay Plan: Career Service Position Number: 73005406 Salary: $41,517.24 - $55,115.04 / annually Total Compensation Estimator Tool Florida Department of Revenue Child Support Program Child Support Case Processing Quality Assurance Specialist (Operations Analyst II) West Palm Beach, Fort Lauderdale, or Fort Myers This is an Internal Agency Advertisement. The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This position performs team member support and is an excellent fit for critical thinkers. If you enjoy working with others, reviewing information and problem solving, this may be the position for you. Your duties would include: - Completing Quality Assurance tasks and reviews - Providing guidance and feedback to team members - Assisting with Collaborative Monitoring - Completing special projects and case reviews - Initiating and responding to requests - Researching and resolving case issues - Gathering information and analyzing data MINIMUM REQUIREMENTS: - Currently employed with the Florida Department of Revenue. - One year of experience performing quality reviews to ensure accuracy and timeliness. - One year of experience coaching, mentoring, or instructing others. - Two years of experience with a Child Support Program. - Two years of experience conducting research and analyzing information to make decisions.* - Two years of experience in effective communication through a variety of methods (report writing, public speaking, presentations) to a diverse internal and external audience. * SUBSTITUTIONS: - * Relevant education may substitute for the required experience. PREFERENCES: - Preference given to candidates with prior experience in the Admin Process. SPECIAL NOTES: - Internal Agency Opportunity. - This is a full-time position, standard workday of 8am – 5pm, Monday through Friday. - This role is eligible for full time telework after you complete required training and reach an acceptable level of proficiency. - This position can be housed in West Palm Beach, Fort Lauderdale, or Fort Myers. - Alternative Screening in lieu of SVT. - Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. - Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. - Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed. - Gaps of employment of 6 months or more must be addressed on the application. - Applicants who do not provide all necessary information may not meet the requirements for this position. SALARY: $41,517.24 - $55,115.04 / annually BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. ADDITIONAL INFORMATION YOU NEED TO KNOW SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. Additional positions filled from this ad may or may not be eligible for a Competitive Area Differential (CAD) pay additive. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Role Description We are looking for a skilled professional with expertise in the following areas: - Automation Testing - Core Java - Selenium - BDD Cucumber - JMeter Load Testing - Postman Tool - SQL - AWS Cloud Qualifications - Experience in Automation Testing - Proficiency in Core Java and Selenium - Familiarity with BDD Cucumber and JMeter Load Testing - Experience using Postman Tool - Knowledge of SQL - Experience with AWS Cloud Requirements - Strong analytical and problem-solving skills - Ability to work collaboratively in a team environment - Excellent communication skills Benefits - Inclusive workplace culture - Opportunities for personal and professional growth - Commitment to employee well-being Company Description At Zensar, we’re “experience-led everything.” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. Our bold purpose is: Together, we shape experiences for better futures. We are part of the $4.8 billion RPG Group, with a community of 10,000+ innovators across 30+ global locations. - Locations include Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. - We believe in celebrating individuality, encouraging growth, and prioritizing well-being. - We are an equal employment opportunity (EEO) and affirmative action employer.

Role Description - Bachelor's degree in Computer Science, Software Engineering, or a related field. - 2+ years of professional experience in Mobile Test Automation. - Design, develop, and maintain mobile test automation frameworks using C#, .NET 8, and Appium 2.0. - Develop and execute automated test suites for iOS (XCUITest) and Android (UiAutomator2) using the Page Object Model (POM). - Configure and manage test environments, including simulators, real devices, Xcode, and BrowserStack. - Integrate automated tests into Azure DevOps CI/CD pipelines. - Lead automation efforts across Smoke, Regression, End-to-End (E2E), and System Integration testing. - Collaborate with developers, QA, DevOps, and business teams to ensure software quality throughout the SDLC. - Define and promote automation best practices, monitor test results, identify quality risks, and continuously improve testing frameworks and processes. - Fluent English level, spoken and written. Qualifications - Bachelor's degree in Computer Science, Software Engineering, or a related field. - 2+ years of professional experience in Mobile Test Automation. Requirements - Design, develop, and maintain mobile test automation frameworks using C#, .NET 8, and Appium 2.0. - Develop and execute automated test suites for iOS (XCUITest) and Android (UiAutomator2) using the Page Object Model (POM). - Configure and manage test environments, including simulators, real devices, Xcode, and BrowserStack. - Integrate automated tests into Azure DevOps CI/CD pipelines. - Lead automation efforts across Smoke, Regression, End-to-End (E2E), and System Integration testing. - Collaborate with developers, QA, DevOps, and business teams to ensure software quality throughout the SDLC. - Define and promote automation best practices, monitor test results, identify quality risks, and continuously improve testing frameworks and processes. - Fluent English level, spoken and written. Benefits - This opportunity is remote but the candidate must already be living in PT.

• Definition of test cases and reporting of test results. • Design, code and execute automated GUI tests using Selenium WebDriver with C# unit tests written in programming languages. • Design, code and execute functional automated API tests on REST services using C# RestSharp. • Definition /execution of functional manual test scenarios and scripts which are difficult to automate. • Identification, re-testing of and reporting on defects. • Support in definition/definition of test plans. • Support to user acceptance testing activities. • Support systems integrations by active involvement in implementation/testing of API integration/tests on REST webservices.